Communication within a Project Flashcards
What are 4 benefits of a communication plan?
- Clear and relevant comms
- Consistent communication
- Supports choosing best method for stakeholder engagement
- Greater adherence to governance and standards.
What does Stakeholder Analysis involve?
Understanding the stakeholder environment in order to build a comms plan.
Identifying who is for and against the project
Identifying needs and expectations based on power and interest.
Name 3 types of Communication
- Electronic Media
- Print Media
- Verbal
The Contents of a Communication Plan.
- What are the messages
- Who carries out the communication
- what media
- when and how often.
- what form of feedback
- what barriers can be proactively addressed.
- Which stakeholders should and should not interact.
List 5 Communication factors that could positively or negatively impact a project.
- Use of Jargon
- Organisational Hierarchy and structure
- Time Zones
- Environment such as temperature and noise.
- Planning of communication.
List 5 examples of sources of conflict
- Opposing interests of stakeholders
- Difference of opinion with varying degrees of influence.
- May be associated with the task
- May be associated with a process
- May be associated with relationships between people.
what model addresses conflict management?
Thomas Kilmann Model
Explain each approach to conflict in the Thomas Kilmann Model
- Compete - use when quick decisive action is needed.
- Collaborate - Use when both sets of concerns are too important to compromise.
- Avoid - Use when the issue is more trivial and there are more pressing issues.
- Accommodate - Use to allow better positioning to be heard and show reasonableness and learning.
- Compromise - Use to arrive at expedient solutions under time constraints.
What do you need to consider in planning negotiation?
- What do you want to achieve
- What do they want to achieve
3.What are the long term implications on the relationship.
What does BATNA stand for?
Best Alternative to a Negotiated Agreement
What does ZOPA stand for?
Zone of Possible Agreement
What is meant by Win/Win in negotiation?
Careful exploration of both your own position and that of there’s in order to find a mutually acceptable outcome for ongoing relationship built on trust.
