1.3 - Marketing Mix and Strategy Flashcards

1
Q

What are the 3 elements of the design mix?

A
  • Cost
  • Aesthetics
  • Function
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2
Q

What is the importance of aesthetics in the design mix?

A

Designers must consider elements of a product, such as its size, appearance, shape, smell or taste, or the presentation of a service, because it has an impact on what choices consumer makes.

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3
Q

What is the importance of cost in the design mix?

A

A well-designed product needs to be economically viable. This means that a business should be able to produce and sell the product or service at a profit.

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4
Q

What is the importance of function in the design mix?

A

A product or service must be fit for purpose, which means that it must be capable of doing the job that it is sold to do.

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5
Q

What changes in social trends may require a change in the design mix?

A

People have become increasingly aware about the effects their lifestyles have on the environment. Worries about global warming, resource depletion and pollution have encouraged many to adopt more environmentally friendly lifestyles.

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6
Q

What is resource depletion?

A

Resource Depletion is reducing the amount of resources used to create products.
This involves:
* Waste Management - smaller and lighter products with fewer components; less single use and disposable products; less packaging
* Design for re-use - products that can be taken apart more easily to repair or re-use
* Design for recycling - increased use or recycled materials in the products

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7
Q

What are the advantages of using a Resource Depletion strategy?

A
  • You can save money through more efficient use of raw materials, packaging and technology.
  • It allows you to cut your waste disposal costs.
  • Compliance with environmental legislation becomes cheaper and more straightforward.
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8
Q

What are the disadvantages of using a Resource Depletion strategy?

A
  • Business many need to redesign products and production methods.
  • Sourcing of recycled materials can be difficult.
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9
Q

What is ethical sourcing?

A

Ethical sourcing means that businesses only use materials, components and services from suppliers that respect the environment, treat their workforce well by paying them a fair wage and providing a safe working environment, and generally trade with honesty.

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9
Q

What are the advantages of using an Ethical Sourcing strategy?

A
  • Used to market the business and build trust in the brand.
  • Ethical produce is a growing market, so can help attract investors.
  • Sourcing ethically also helps motivate staff and promote loyalty.
  • Prevents future problems.
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10
Q

What are the disadvantages of using an Ethical Sourcing strategy?

A
  • Finding ethical suppliers and enforcing strict regulations can be time-consuming, difficult to manage and costly.
  • Production costs are increased.
  • Need to balance profit margins with what consumers are prepared to pay.
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11
Q

What are the two types of branding?

A
  • Manufacturers brands - created by the manufacturers, use advertising and promotion to build brand loyalty. Can charge higher prices, consumers stay loyal - repeat purchases.
  • Own-label brands - created by the retailers, good value for money for the consumer. High profits for the retailer, ties consumer to retailer, gives retailer bargaining power with major manufacturers to supply brands at discounted rates.
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12
Q

What are the benefits of strong branding?

A
  • Added value
  • Ability to charge premium prices
  • Reduced price elasticity of demand (inelastic)
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13
Q

What are the 4 ways that a business can build a brand?

A
  • Unique selling point / product differentiation
  • Advertising
  • Sponsorship
  • The use of social media
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14
Q

How does having a USP help build a brand?

A

Having features in your product that other businesses don’t have. Firms use patents and copyright laws to stop other firms using features that they have created.
However, it can involve a lot of R&D (costly).

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15
Q

How does Advertising help build a brand?

A

The role of advertising is to reinforce messages about the superiority of a product.
However advertising campaigns can be very expensive.

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16
Q

How does a Sponsorship help build a brand?

A

Sponsorships involve associating a product with particular activities and events to build the ‘personality’ of your brand. e.g. red bull and extreme sports.
However, bad publicity associated with the activity can damage the brand.

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17
Q

How does the use of social media help build a brand?

A

Social media offers a platform for businesses to build the voice, look and feel of their brand. It often involves the use of influencers.
However, this relies on the popularity and behaviour of influencers to support the brand image.

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18
Q

What are the two types of promotion?

A
  • Above-the-line promotion is what is generally called advertising. It is used to reach a mass audience.
  • Below-the-line promotion targets consumers directly and are often used to support above-the-line promotion: personal selling, direct mailing, trade fairs, and exhibitions.
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19
Q

What is emotional marketing?

A
  • Emotional marketing seeks to create a bond between the consumer and the product by provoking an emotional response to the advertising.
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20
Q

What is viral marketing?

A
  • This is a buzzword which refers to brand awareness created through word of mouth.
  • The original message is posted via social media.
  • Consumers then watch/experience/share the message with their friends.
  • The business does not have to pay for the distribution of the advert or message.
21
Q

What is Premium pricing?

A

Pricing at, or near, the high end of the possible price range.

22
Q

What is Cost Plus pricing?

A

Calculating costs affiliated and adding a % mark-up.

23
Q

What is Price Skimming pricing?

A

Charging the highest initial price that consumers will pay, then lowering the price after to attract another, more price-sensitive segment at a later date.

24
Q

What is Penetration pricing?

A

Selling a product at a low price to gain customer relations, then increasing the price due to gained brand loyalty.

25
Q

What is Predatory pricing?

A

Where a business uses large scale undercutting to competitors prices to try and eliminate the competition.

26
Q

What is Competitive pricing?

A

Where a business bases its selling price on the prices of its direct competitors, e.g. a ‘price match’ or offering a lower price than competitors.

27
Q

What is Psychological pricing?

A

Where prices are made more ‘attractive’ to consumers, for example £9.99 instead of £10.00.

28
Q

What factors determine the most appropriate pricing strategy for a particular strategy?

A
  • Number of USPs/amount of differentiation
  • Price elasticity of demand
  • Level of competition in the business environment
  • Strength of brand
  • Stage in the product life cycle
  • Costs and the need to make a profit
29
Q

What changes have been made in pricing to reflect social trends?

A
  • Online sales
  • Price comparison sites
30
Q

What is distribution?

A

The process in getting the right product or service to the consumer in the right place.

31
Q

What are the three main channels of distribution?

A
  • Multi-Channel
  • Single Channel
  • Direct
32
Q

What is Multi-Channel Distribution?

A

Producer - Wholesaler - Retailer - Consumer

33
Q

What is Single-Channel Distribution?

A

Producer - Retailer - Consumer

34
Q

What is Direct Distribution?

A

Producer - Consumer

35
Q

What are Agents?

A
  • Agents sell the products and services of producers in return for commission.
  • These are often in the service sector, e.g., travel agents, insurance agents, etc.
36
Q

How has distribution changed to reflect changes in social trends?

A
  • Online Distribution
  • Changing from product to service (e.g., Netflix, a service, replacing DVDs, a product)
37
Q

What is the product life cycle?

A

The product life cycle shows the stages that a product goes through over time (introduction, growth, maturity, decline)

38
Q

What are extension strategies?

A

They are used by a business to boost sales of a mature product (extending their life cycle). Ways that this can be done include:
* Repositioning the product in the market place
* Relaunching the product
* Aiming at a different segment
* Making some cosmetic changes to the look and design of the product such as limited edition versions

39
Q

What are the advantages of using the Product Life Cycle?

A
  • Forecast sales trends over time
  • Businesses can adapt their strategies dependent on the stage their product is in
  • Can be applied across a portfolio of products
  • Very simple to use
40
Q

What are the limitations of using the Product Life Cycle?

A
  • Not all products follow the product life cycle
  • Hard to predict how long a product will be in each stage
  • It’s only a prediction of a product’s stage
  • It’s a theory not an exact science
41
Q

What is a Product Portfolio?

A

The range of products made by a business.

42
Q

What are the advantages of having a wide product portfolio?

A
  • Target new customers
  • Spread risk
  • Increase in sales / profit
43
Q

What are the disadvantages of having a wide product portfolio?

A
  • Increased advertising
  • Danger of cannibalisation (where there is little differentiation between products)
  • lack of economies of scale
44
Q

What are the 4 parts of The Boston Matrix?

A
  • Star (High Market Growth, High Market Share)
  • Question Mark / Problem Child (High Market Growth, Low Market Share)
  • Cash Cow (Low Market Growth, High Market Share)
  • Dog (Low Market Growth, Low Market Share)
45
Q

What are the 3 different types of markets?

A
  • Mass Markets
  • Niche Markets
  • B2B and B2C
46
Q

What marketing strategies are best for targeting a Mass Market?

A

Media , TV, radio, newspapers, etc.

47
Q

What marketing strategies are best for targeting a Niche Market?

A

Media, specialist magazines, websites, word of mouth, direct mail, etc.

48
Q

What marketing strategies are best used for Business to Business Marketing (B2B)?

A
  • Advertising will be made informative rather than persuasive or ‘clever’
  • Trade Fairs
49
Q

How do businesses gain Customer Loyalty?

A

Understanding customers, providing good service, and staying in touch would all help improve customer loyalty, leading to these consumers buying more, more regularly, and recommending the business to others.