1.2.4-11 System Design + Analysis Flashcards
What is a Stakeholder?
Someone (or some people) that have an interest or concern in an organisation.
Name 3 internal stakeholders
Employees, Manager, Owners
Name 5 external stakeholders
Suppliers, Society, Government, Creditors, Shareholders, Customers.
What is a Creditor?
a person or company whom money is owing
What is a Shareholder?
someone who owns at least one share of the company.
What must a new system consider when identifying a stakeholder?
Who will be affected
Who will the new system affect
Who will the end users be
What are their needs
What must all systems be designed under.
Utilitarianism philosophy.
How does one find out what a client wants?
- Surveys
- Interviews
- Collection documents
- Direct observation
What is Utilitarianism?
for the greatest good for the greatest number of people.
What are the pros of surveys?
- Large amount of data can be gathered.
- Takes little time to analyse (if done electronically)
- simple
What are the cons of surveys
- it is hard to ask the correct question
- information can be limited or biased.
- quality of response is not ensured.
What are collection documents?
Looking into documents currently in use in the system to find out how system works.
What are the pros of collection documents?
- Detailed information about the present system can be gathered.
- It can be seen where old system had problems.
What are the cons of collection documents?
- Time consuming.
- Inputs/outputs and forms may be confusing.
What are the pros of interviews?
- Allows detailed information.
- People can be asked what they don’t like about the system.