1.2.10 Flashcards
Alternative views of consumer behaviour
Behavioural economics
The branch of economics that recognises economic agents may not always behave rationally
Rational consumers
Consumers who act in their own self interest, are maximisers, have well defined preferences, and can use any amount of information to good effect. They are utility maximisers. (Econs)
Bounded rationality
Where in certain circumstances (eg. large amounts of complex and/or unfamiliar information) there may be limits to the rationality of economic agents
Heuristics
A simple rule of thumb used by economic agents to reduce cognitive load
Social norm
Beliefs held by people about how to behave
Habitual behaviour
The heuristic that leads to inertia
Bounded self-control
When economic agents lack the ability to moderate particular behaviours
Nudges
A factor (or in the case or government, a policy) that influences irrational economic agents but would not influence rational economic agents
Altruism
The phenomenon in behavioural science for humans to behave with more kindness and fairness than would be the case if they behaved rationally
Anchoring
The use of (usually) irrelevant information as a reference point for helping to make an estimate of an unknown piece of information. People use an “anchor point” of an event or value that they know in order to make a decision or estimate
Choice architecture
The environment in which someone must make a decision or choice has been carefully designed in order to try and influence that decision
Habit
Rigid pattern of behaviour followed by a person
Herd behaviour
Individuals act collectively as part of a group, often making decisions as a group that they would not like to make as an individual
Mandated choice
A situation or scenario in which people must make a decision in advance with respect to whether they wish to participate in a particular action - they are required by law to make that choice eg. deciding whether to donate your organs or not when you die
Restricted choice
Restricts the number or available choices making it more likely to cause consumers to act and actually make a decision (instead of finding it too hard to make a choice), resulting in a more efficient outcome