1.2 Consumer Conflict

Question 1

What does CCPC stand for?

Answer 1

Competition and consumer protection commission

Question 2

What are the functions of the CCPC?

Answer 2

Inform consumer, enforce consumer law, conduct research, advise government, protect from lack of competition

Question 3

What are the terms of the SOGASOSA 1980?

Answer 3

• Goods must be: of merchantable quality, as
  described, fit for purpose, conform to
  sample
• Services must be provided: with necessary
  skill, with due care and diligence, with goods
  of merchantable quality
• Guarantees provide additional protection
• Signs limiting rights are illegal
• inertia selling

Question 4

What is inertia selling?

Answer 4

Keeping goods sent to a consumer if they are unopened and not looked for after six months

Question 5

What are three forms of redress

Answer 5

Refund, repair, and replace

Question 6

What does the Ombudsman for Public Services do?

Answer 6

Investigate complaints made against state bodies

Question 7

What are some terms under the Consumer Protection Act 2007?

Answer 7

• Cannot make false claims in ads / sell fakes
  and lie about origin
• Comparisons in ads must be clear
• Discounts must be true
• Certain prices must be laid out clearly
• Cannot harass consumers
• Bans pyramid schemes
• Controls prices

Question 8

What are some benefits of the Small Claims Procedure?

Answer 8

• €2,000 claim or less
• No need for a solicitor
• Cheap
• Fast
• Easy