1.2 Conflict Resolution

Question 1

Conflict resolution process

Answer 1

• Identify misunderstanding or Disagreement
• Define problem, collect facts
• Clarify perceptions
• Generate solutions for mutual gain
• Implement options with integrity

Question 2

Interest Based Relational (IBR) approach

Answer 2

• Explain each point of view
• Agree on where the conflict lies
• Brainstorm possible resolutions to conflict
• Negotiate a resolution

Question 3

Mediation

Answer 3

• Conflict and anger
• Mediation (Intervene)
• Dispute settlement

Question 4

Barriers to resolving conflicts

Answer 4

• Confirmation Bias
• The attribution errors
• Impatience

Question 5

Define confirmation bias

Answer 5

Tendency to search for, interpret and recall information in a way that supports what we already believe.

Question 6

Define the attribution errors

Answer 6

• Ignoring influence of situation on behavior and emphasizing personality traits alone