1.1 Conflict Flashcards
1
Q
Define Conflict
A
Disagreement when the actions or beliefs of a group member are unacceptable and resisted by other group members
2
Q
Intergroup conflict
A
Involves two or more groups
3
Q
Intragroup conflict
A
Occurs within a group
4
Q
Causes of conflict
A
- Poor communication
- Lack of compromise
- Needs not met
- Prejudice
- Intolerance
- Self-Interest
- Ignorance
- Desire for power
- Lack of empathy
- Making assumptions
5
Q
Escalation and de-escalation
A
- Conflict
- Communication
- Consensus
6
Q
Conflict resolution style
A
Relationship isn’t important:
* Competing
* Avoiding
My needs aren’t important:
* Compromising
Relationship is important:
* Collaborating
* Accomodating
