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Question 1

A customer using a
Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer?

Answer 1

Install the driver from the CD provided with the card reader.

Download and install the driver from the manufacturer of the card reader.

Question 2

A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an “OS not found” error message is displayed. What is the most probable cause for that error message?

Answer 2

The hard drive jumper is set incorrectly.

Question 3

Which two
operating systems
can be upgraded to
Windows XP Home?

Answer 3

Windows 98

Windows NT workstation