12-15 QUALITY

Question 1

Total Quality Management

Answer 1

a management approach focused on continuous improvement, involving all employees to enhance product quality and customer satisfaction.

Question 2

JIT production

Answer 2

“Just-in-Time” production minimizes inventory by producing goods only as needed to meet demand.

Question 3

Incremental

Answer 3

Small, continuous improvements made to processes or products.

Question 4

kaizen

Answer 4

A philosophy of continuous, incremental improvement involving all employees.

Question 5

batches

Answer 5

Producing goods in groups or sets at once.

Question 6

RFT Right first time

Answer 6

Producing goods correctly without errors on the first attempt.

Question 7

Reworking

Answer 7

Correcting defects or errors in a product after it’s been produced.

Question 8

Assembly Line

Answer 8

A production method where products move along a conveyor, with each worker performing a specific task.

Question 9

Flow Production

Answer 9

Continuous production of items, often using an assembly line, with a focus on efficiency.

Question 10

Investors in people standard

Answer 10

-commitment
-planning
-action
-evaluating outcomes

Question 11

EFQM Excellence Model

Answer 11

A framework for organizational management focused on achieving excellence through continuous improvement.

Question 12

Leading Edge Management

Answer 12

Innovative and advanced management practices.

Question 13

Stakeholders

Answer 13

Individuals or groups with an interest in the organization’s performance (e.g., employees, customers, shareholders).

Question 14

Enablers

Answer 14

Factors that drive organizational performance, such as leadership, strategy, and resources.

Question 15

People Principles

Answer 15

Guidelines focused on valuing and developing employees.

Question 16

Committee of Managers

Answer 16

A group of managers collaborating to make decisions.

Question 17

BPR (Business Process Reengineering):

Answer 17

Rethinking and redesigning business processes for significant improvement.

Question 18

Abolish

Answer 18

To formally eliminate or end something.

Question 19

Go Back to the Drawing Board

Answer 19

Start over with a new plan or approach.

Question 20

Redesign

Answer 20

Modify or create something anew for improvement.

Question 21

Fundamental

Answer 21

Basic and essential aspects.

Question 22

Radical

Answer 22

Thorough and far-reaching changes.

Question 23

Dramatic

Answer 23

Significant and impactful changes.

Question 24

Delayering

Answer 24

Reducing the number of management levels within an organization.

Question 25

Benefits of BPR

Answer 25

-leadership
-people management
-policy and strategy
-processes
-customer satisfaction
-business results

Question 26

Restructuring

Answer 26

Reorganizing a company’s structure to improve efficiency or adapt to changes.

Question 27

Benchmarking

Answer 27

Comparing your processes or performance with the best in the industry.

Question 28

Internal Benchmarking

Answer 28

Comparing performance within different parts of the same organization.

Question 29

Functional Benchmarking

Answer 29

Comparing similar functions across different organizations.

Question 30

Reverse Engineering:

Answer 30

Analyzing a competitor’s product to understand and improve your own.

Question 31

Defect

Answer 31

An imperfection or flaw in a product.

Question 32

Six Sigma Quality

Answer 32

A methodology focused on reducing defects to near-zero levels.

Question 33

Chairman

Answer 33

The leader or head of a company’s board of directors.

Question 34

Relentless

Answer 34

Persistent and determined.

Question 35

Quantitative Approach

Answer 35

Using numerical data and analysis for decision-making.

Question 36

Fad

Answer 36

A temporary trend or craze.