12-15 QUALITY Flashcards
Total Quality Management
a management approach focused on continuous improvement, involving all employees to enhance product quality and customer satisfaction.
JIT production
“Just-in-Time” production minimizes inventory by producing goods only as needed to meet demand.
Incremental
Small, continuous improvements made to processes or products.
kaizen
A philosophy of continuous, incremental improvement involving all employees.
batches
Producing goods in groups or sets at once.
RFT Right first time
Producing goods correctly without errors on the first attempt.
Reworking
Correcting defects or errors in a product after it’s been produced.
Assembly Line
A production method where products move along a conveyor, with each worker performing a specific task.
Flow Production
Continuous production of items, often using an assembly line, with a focus on efficiency.
Investors in people standard
-commitment
-planning
-action
-evaluating outcomes
EFQM Excellence Model
A framework for organizational management focused on achieving excellence through continuous improvement.
Leading Edge Management
Innovative and advanced management practices.
Stakeholders
Individuals or groups with an interest in the organization’s performance (e.g., employees, customers, shareholders).
Enablers
Factors that drive organizational performance, such as leadership, strategy, and resources.
People Principles
Guidelines focused on valuing and developing employees.
Committee of Managers
A group of managers collaborating to make decisions.
BPR (Business Process Reengineering):
Rethinking and redesigning business processes for significant improvement.
Abolish
To formally eliminate or end something.
Go Back to the Drawing Board
Start over with a new plan or approach.
Redesign
Modify or create something anew for improvement.
Fundamental
Basic and essential aspects.
Radical
Thorough and far-reaching changes.
Dramatic
Significant and impactful changes.
Delayering
Reducing the number of management levels within an organization.
