1.1.2 - Market Research Flashcards

1
Q

What is product orientation?

A

Approach made which focuses on characteristics of product rather than needs of customers

  • Creating product then find the market
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2
Q

Pros of Product Orientation

A
  • Fewer resources as just focus on development
  • Lower costs as no market research
  • Unique ideas
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3
Q

Cons of Product Orientation

A
  • Lower risk of acceptance as no customer needs
  • Possible waste of resources
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4
Q

What is Market Orientation?

A

Business finds out what demand is and then meets those needs

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5
Q

Pros of Market Orientation

A
  • Greater customer satisfaction
  • Higher acceptance rate in market
  • Customer loyalty
  • More ideas generated
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6
Q

Cons of Market Orientation

A
  • Research can be time consuming
  • New substitute products may come out decreasing revenues
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7
Q

Advantages of Primary Research

A
  • Up to date
  • Tailored to needs of business
  • Competitors don’t have access
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8
Q

Disadvantages of Primary Research

A
  • Time consuming
  • Expensive to carry out
  • May be small sample size
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9
Q

Advantages of Secondary Research

A
  • Available immediately
  • Free/Cheap
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10
Q

Disadvantages of Secondary Research

A
  • Could be out of date
  • Not accurate/reliable
  • Competitors have access
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11
Q

What is Quantitative data?

A
  • Focuses on a numerical data
  • Collected through questionnaires and surveys
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12
Q

What is Qualitative data?

A
  • Focuses on opinions and attitudes
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13
Q

What is a closed question?

A
  • Can only be answered from a variety of answers
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14
Q

What is an open question?

A
  • Questions that require more detail providing information on opinions/attitudes
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15
Q

Use of Company websites

A
  • Allows collection of primary data more cheaply
  • Pop ups can also collect data
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16
Q

Use of Databases

A
  • Used to store large amounts of customer information
  • Also can collate customer e-mails
17
Q

Use of social networking

A
  • Gathering info based on social channels
  • Can also run quick polls and surveys
18
Q

What is market segmentation?

A

Group of buyers with similar characteristics and buying habits

19
Q

Benefits of market segmentation

A
  • Diff products for diff segments can increase revenue
  • Easier to target products (less promotional waste)
  • Higher customer loyalty
  • Less expensive
20
Q

Drawbacks of market segmentation

A
  • May be difficult to identify a segment
  • May need more detailed market research
  • May be small or unprofitable