105. 4 Sculpture Guest Experience

Question 1

Communicating with your client prior to and during the service will help you avoid misunderstandings and ensure

Answer 1

predictable results

Question 2

All of the following are guidelines to follow during the Connect sculpture service essential EXCEPT

Answer 2

ask questions to discover client needs

Question 3

Which of the following is a guideline to follow during the Consult sculpture service essential?

Answer 3

ask specific questions such as “would you like your ears exposed?”

Question 4

Teaching the client how to perform at-home hair care maintenance is important during which sculpture service essential?

Answer 4

Create

Question 5

In order to determine your client’s level of satisfaction, request feedback and look for:

Answer 5

verbal and nonverbal cues

Question 6

All of the following are ways to reassure or calm a child during a sculpting service EXCEPT:

Answer 6

Asking them to keep quiet

Question 7

To keep a child from squirming, remind them that squirming may cause you to

Answer 7

Cut yourself

Question 8

If an older child comes into the salon without a parent consider

Answer 8

calling the parent first

Question 9

All of the following are methods used to disinfect tools and equipment EXCEPT

Answer 9

Rinse

Question 10

What is the first step in cleaning combs and brushes?

Answer 10

remove hair and debris