10.4 - Citizens’ Complaint Investigation

Question 1

What are the categories for a complaint?

Answer 1

Category I
Category II
Other
Non-Complaints

Question 2

What does Category 1 consist of?

Answer 2

Physical contact, excessive force, and/or criminal, racial,
sexual, or immoral conduct.

Category I complaints also include those which allege acts of dishonesty and/or falsification of documentation, or allegations of unethical conduct.

Question 3

What does a Category 2 complaint consist of?

Answer 3

Complaints alleging verbal misconduct, nonverbal misconduct (not involving
actual physical contact), and/or complaints regarding matters not related to an employee’s
conduct.

Question 4

What does an “Other” complaint consist of?

Answer 4

1) Departmental
2) Citation Validity
3) Rescinded
4) Frivolous

Question 5

What do “Non-Complaints” consist of?

Answer 5

1) Traffic
2) Vehicle Storage/Impound
3) Other Agency
4) Off-duty conduct

Question 6

A complaint will have 1 of ___ findings

Answer 6

5

Question 7

What are the possible findings of a complaint?

Answer 7

1. Sustained
2. Unintentional error
3. Undetermined/No finding
4. Departmental
5. Exonerated

Question 8

The initial contact for a complaint should be filed on a CHP ____

Answer 8

CHP 240

Question 9

All complaints shall be acknowledged by correspondence within _____ of notification of the complaint.

Answer 9

Within 5 days

Question 10

For complaints involving a peace officers, the complainant shall be requested to sign the advisory statement.

The shall also be requested to return the CHP 240B or CHP 240D within _______.

Answer 10

Within 10 business days

Question 11

Can a citizen file a complaint against a police officer on our website?

Answer 11

No, only non-uniformed CHP 240D are provided online.

If a complaint against a police officer is filed online it shall still be investigated and CHP 240B will be provided.