101.5 Human Relations

Question 1

An outward reflection of your inner feelings, thoughts, attitudes and values defines your?

Answer 1

Personality

Question 2

After performing a service on a difficult client, Diane vents her frustrations to other clients. Which of the following terms identifies Diane’s display of emotion?

Answer 2

Attitude

Question 3

A routine of behavior that is repeated regularly and tends to occur unconsciously is known as a?

Answer 3

Habit

Question 4

When a professional is able to keep their emotions in check in the workplace they are showing?

Answer 4

Emotional balance

Question 5

A deep admiration for someone or something is referred to as?

Answer 5

Respect

Question 6

Although the following statements describe methods to build self-respect

Answer 6

• Resisting negative influences
• Accepting and embracing change
• Seeking out other positive people

Question 7

The feeling that two people have for one another that feeds each person’s need to feel valued is known as?

Answer 7

Mutual respect

Question 8

A polite behavior that shows respect for other people is called?

Answer 8

Courtesy

Question 9

Proper conduct in relationships with your employer, coworkers and clients is known as?

Answer 9

Professional ethics

Question 10

Which of the following responsibilities is not found in the professional code of ethics?

Answer 10

Failure to fulfill obligations