10

Question 1

Advocate

Answer 1

a person who publicly supports or recommends a particular cause or policy.

Question 2

Liaison

Answer 2

communication or cooperation which facilitates a close working relationship between people or organizations.

Question 3

Patient navigator

Answer 3

is a health professional that focuses on the patient’s needs.

Question 4

Patient Centered Medical Home (PCMH)

Answer 4

is a care delivery model whereby patient treatment is coordinated through their primary care physician to ensure they receive the necessary care when and where they need it, in a manner they can understand.

Question 5

Comprehensive care

Answer 5

is an approach that cares for the whole patient and all his or her needs, not just the medical and physical ones.

Question 6

Patient-centered care

Answer 6

is where the patients actively participate in their own medical treatment in close cooperation with the health professionals.

Question 7

Coordinated care

Answer 7

involves deliberately organizing patient care activities and sharing information among all of the participants concerned with a patient’s care to achieve safer and more effective care.

Question 8

Accessible services

Answer 8

is an application that provides user interface enhancements to assist users with disabilities, or who may temporarily be unable to fully interact with a device.

Question 9

Quality and safety

Answer 9

Patient safety is the cornerstone of high-quality health care

Question 10

Telemedicine

Answer 10

refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other.