1 User Interface & Navigation Flashcards by M N

What is a ServiceNow user?

A user is an individual that has been granted access to your ServiceNow instance

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What is a ServiceNow group?

A group is a set/collection of users who share a common purpose, such as users approving change requests or receiving e-mail notifications

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What is a ServiceNow role?

A role is a collection of permissions in the Now Platform to

grant access to app and other parts of the platform
assign security rights

(The word “role” defines your capabilities in the application)

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Where are users represented? (table)

By a record on: sys_user

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Where are roles represented? (table)

By a record on: sys_user_role

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What methods are used for user authentication in ServiceNow? (7)

Local database
Multi-provider Single Sign-on (SSO)
LDAP
OAuth 2.0 
SAML 2.0 
Digest Token 
Multifactor

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Which of the following is the primary way to interact with the applications and data in ServiceNow instance?

Now Platform User Interface (UI)

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The Now Platform is an example of which cloud computing model?

An Application Platform-as-a-Service (aPaaS)

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What four workflows are ServiceNow divided into?

IT Workflows

Employee Workflows

Customer Workflows

Creator Workflows

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Name five Persona Types (base system roles):

System Administrator
- everything but HR + security

Specialized Administrator
- manage specific function/apps

Fulfiller/Process
- ITIL roles, defined workpaths and workflows

Approver

Requester (ESS)

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What is the top of the page in the Now Platform User Interface called?

The Banner Frame

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What is the middle of the page in the Now Platform User Interface?

Content Frame

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What is the left hand side of the page in the Now Platform User Interface?

Application Navigator

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What are the different Interfaces for accessing a ServiceNow Instance?

Now Platform User Interface (UI)

Service Portal

Now Mobile App

ServiceNow Mobile Classic (gamla)

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What are the three components of the Now Platform User Interface?

Banner Frame

Application Navigator

Content Frame

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What is the Application Navigator?

What are the components of the Application Navigator?

A list of available applications end their corresponding modules

All applications
Favorites
Your History
Filter Navigator

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What is the official documentation resource for ServiceNow? // Where can you locate product documentation?

docs.servicenow.com

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How can you add favorites in the Application Navigator? (3)

By selecting the star of the corresponding app or module

Dragging an individual record to the Favorites tab

Dragging the breadcrumbs of a filtered list to the tab

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Where can you update Now Platform user interface branding including company logo and colors?

System Properties > Basic Configuration UI16

Guided Setup > ITSM Guided Setup

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Lists provide context menus in three diff levels. What are the names of those context menus?

List Context Menu
- next to the title of the list

Column Context Menu
- in column header

Record Context Menu
- right click on a rows cell

What are list filter conditions also called?

Breadcrumbs

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

Column Context Menu

Which search feature can be used to help narrow down search results in ServiceNow?

Wildcard Characters

A column in a list represents what in the ServiceNow instance?

A field

What is the list Anatomy (what are lists built upon)? (5)

Title bar - list title and in some cases the view name in () List Filters/Breadcrumbs - offers quick form of filter navigation Column Headings - displays column (table field) names and provides som list controls Column Header Search - provides search within spec column Field Values - right click to access additional actions

How can you search for information in ServiceNow? (7)

Wildcards Phrase Searches Searching Lists Boolean Operators Attachment Search International Character Sets Punctuation

What Module is available to an End user?

Self Service

What is a formatter?

A formatter is a form element used to display information that is not a field in the record

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

Dashboard

What three components make up a filter condition in a list?

1 Field 2 Operator 3 Value

How are tags used?

To categorize, flag and locate records

What is a view (list)?

A version of a customized list or form which defines which fields appear and in what order

A row represents what in the ServiceNow database?

Record

What defines which fields appear in a list and the order of said fields?

A view

What is a formatter (form)? Name a few examples of these: (5)

An element used to display information that is not a field in the record ``` Activity formatter Process flow formatter Parent breadcrumbs formatter Approval summarizer formatter CI relations formatter ```

What are the three main components of the form designer?

Page header Field navigator (left) Form layout (middle)

Which field type displays as a checkbox in the form?

True/False

Which field type displays information from another table?

Reference

Which tool can be used to change the layout of the form view for all users?

Form Designer

What allows fields to be populated automatically when applied?

Template

What is a related list (form)?

Shows records in tables that have a relationship to the current record

Which menu provides options related to viewing, configuring, creating favorites and saving form data?

Form context menu

What allows users to see a time stamped history of all actions taken within a record?

Activity Stream

What are the cell components (where fields are represented in the Form Designer)?

Handle icon Field label (name) Settings icon Remove icon

Different form templates can be applied to a form by accessing the:

(Toggle) Template Bar

Which icon on the banner frame is selected to customize an individuals instance?

System settings (gear icon)

Which module allows an admin to change the look and feel for an instance?

System Properties > Basic Configuration UI16

What are some reasons for changing the look and feel of a ServiceNow instance? (3)

To distinguish between production and non-production instances To comply with corporate branding themes To increase user acceptance