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ServiceNow Fundamentals - CSA (2020) > 1 User Interface & Navigation > Flashcards

1 User Interface & Navigation Flashcards

1
Q

What is a ServiceNow user?

A

A user is an individual that has been granted access to your ServiceNow instance

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2
Q

What is a ServiceNow group?

A

A group is a set/collection of users who share a common purpose, such as users approving change requests or receiving e-mail notifications

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3
Q

What is a ServiceNow role?

A

A role is a collection of permissions in the Now Platform to

  • grant access to app and other parts of the platform
  • assign security rights

(The word “role” defines your capabilities in the application)

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4
Q

Where are users represented? (table)

A

By a record on: sys_user

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5
Q

Where are roles represented? (table)

A

By a record on: sys_user_role

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6
Q

What methods are used for user authentication in ServiceNow? (7)

A 
Local database
Multi-provider Single Sign-on (SSO)
LDAP
OAuth 2.0 
SAML 2.0 
Digest Token 
Multifactor
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7
Q

Which of the following is the primary way to interact with the applications and data in ServiceNow instance?

A

Now Platform User Interface (UI)

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8
Q

The Now Platform is an example of which cloud computing model?

A

An Application Platform-as-a-Service (aPaaS)

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9
Q

What four workflows are ServiceNow divided into?

A

IT Workflows

Employee Workflows

Customer Workflows

Creator Workflows

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10
Q

Name five Persona Types (base system roles):

A

System Administrator
- everything but HR + security

Specialized Administrator
- manage specific function/apps

Fulfiller/Process
- ITIL roles, defined workpaths and workflows

Approver

Requester (ESS)

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11
Q

What is the top of the page in the Now Platform User Interface called?

A

The Banner Frame

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12
Q

What is the middle of the page in the Now Platform User Interface?

A

Content Frame

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13
Q

What is the left hand side of the page in the Now Platform User Interface?

A

Application Navigator

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14
Q

What are the different Interfaces for accessing a ServiceNow Instance?

A

Now Platform User Interface (UI)

Service Portal

Now Mobile App

ServiceNow Mobile Classic (gamla)

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15
Q

What are the three components of the Now Platform User Interface?

A

Banner Frame

Application Navigator

Content Frame

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16
Q

What is the Application Navigator?

What are the components of the Application Navigator?

A

A list of available applications end their corresponding modules

All applications
Favorites
Your History
Filter Navigator

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17
Q

What is the official documentation resource for ServiceNow? // Where can you locate product documentation?

A

docs.servicenow.com

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18
Q

How can you add favorites in the Application Navigator? (3)

A

By selecting the star of the corresponding app or module

Dragging an individual record to the Favorites tab

Dragging the breadcrumbs of a filtered list to the tab

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19
Q

Where can you update Now Platform user interface branding including company logo and colors?

A

System Properties > Basic Configuration UI16

Guided Setup > ITSM Guided Setup

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20
Q

Lists provide context menus in three diff levels. What are the names of those context menus?

A

List Context Menu
- next to the title of the list

Column Context Menu
- in column header

Record Context Menu
- right click on a rows cell

21
Q

What are list filter conditions also called?

A

Breadcrumbs

22
Q

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

A

Column Context Menu

23
Q

Which search feature can be used to help narrow down search results in ServiceNow?

A

Wildcard Characters

24
Q

A column in a list represents what in the ServiceNow instance?

A

A field

25
Q

What is the list Anatomy (what are lists built upon)? (5)

A

Title bar
- list title and in some cases the view name in ()

List Filters/Breadcrumbs
- offers quick form of filter navigation

Column Headings
- displays column (table field) names and provides som list controls

Column Header Search
- provides search within spec column

Field Values
- right click to access additional actions

26
Q

How can you search for information in ServiceNow? (7)

A

Wildcards

Phrase Searches

Searching Lists

Boolean Operators

Attachment Search

International Character Sets

Punctuation

27
Q

What Module is available to an End user?

A

Self Service

28
Q

What is a formatter?

A

A formatter is a form element used to display information that is not a field in the record

29
Q

Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?

A

Dashboard

30
Q

What three components make up a filter condition in a list?

A

1 Field

2 Operator

3 Value

31
Q

How are tags used?

A

To categorize, flag and locate records

32
Q

What is a view (list)?

A

A version of a customized list or form which defines which fields appear and in what order

33
Q

A row represents what in the ServiceNow database?

A

Record

34
Q

What defines which fields appear in a list and the order of said fields?

A

A view

35
Q

What is a formatter (form)?

Name a few examples of these: (5)

A

An element used to display information that is not a field in the record

Activity formatter
Process flow formatter
Parent breadcrumbs formatter
Approval summarizer formatter
CI relations formatter
36
Q

What are the three main components of the form designer?

A

Page header

Field navigator (left)

Form layout (middle)

37
Q

Which field type displays as a checkbox in the form?

A

True/False

38
Q

Which field type displays information from another table?

A

Reference

39
Q

Which tool can be used to change the layout of the form view for all users?

A

Form Designer

40
Q

What allows fields to be populated automatically when applied?

A

Template

41
Q

What is a related list (form)?

A

Shows records in tables that have a relationship to the current record

42
Q

Which menu provides options related to viewing, configuring, creating favorites and saving form data?

A

Form context menu

43
Q

What allows users to see a time stamped history of all actions taken within a record?

A

Activity Stream

44
Q

What are the cell components (where fields are represented in the Form Designer)?

A

Handle icon
Field label (name)
Settings icon
Remove icon

45
Q

Different form templates can be applied to a form by accessing the:

A

(Toggle) Template Bar

46
Q

Which icon on the banner frame is selected to customize an individuals instance?

A

System settings (gear icon)

47
Q

Which module allows an admin to change the look and feel for an instance?

A

System Properties > Basic Configuration UI16

48
Q

What are some reasons for changing the look and feel of a ServiceNow instance? (3)

A

To distinguish between production and non-production instances

To comply with corporate branding themes

To increase user acceptance

ServiceNow Fundamentals - CSA (2020) (6 decks)

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