1. Pre-Action Protocol and Starting a Claim Flashcards
What are the Aims of the Pre-Action Protocols?
Encouraging the parties to focus on resolving the dispute without involving the courts. The pre-action protocols are designed to achieve this by enabling the parties to obtain information they reasonably need to settle the matter at the earliest possible opportunity and, if settlement is not achievable, to lay the foundations for expeditious conduct of proceedings.
It flows from this that if a defendant intends to admit liability, it should do so early, and clearly. If the defendant intends to dispute liability, it should do so clearly, and with reasons.
One of the expectations of the parties pre-action is that they consider whether negotiation or another form of ADR might allow them to avoid proceedings. Silence in response to an opponent’s suggestion of ADR can itself be deemed unreasonable conduct.
What are the Consequences of non-compliance?
The court will decide whether non-compliance with a pre-action protocol (or the Practice Direction on Pre-Action Conduct) will merit adverse consequences. The most likely consequences will relate to costs and interest – increasing the amount of costs / interest to be paid / decreasing the amount to be received. The Practice Direction also states that the court may stay the proceedings until the relevant steps (which have not been complied with) are taken. When deciding whether to impose a sanction for non-compliance, the court will consider the overall effect of the non-compliance on the other party and it is unlikely that sanctions will be imposed for minor infringements. The court can ask for an explanation of non-compliance.
Is non-compliance ever justified?
There are limited circumstances in which it may be acceptable not to comply with pre-action requirements. Examples include:
- Where a limitation period is about to expire, in which case it may be necessary to issue proceedings (the crucial act that must be completed before the limitation date) before there is time to comply with the pre-action requirements. In those circumstances, the parties must comply to the extent possible, and ordinarily will need to apply for a stay of proceedings after issue in order that the pre-action procedure can be followed.
- Where there is another reason for urgent proceedings or for the element of surprise. For example, a party can apply to court for a search order, which allows an ‘unannounced’ revisit to the opponent’s premises to search for documents. It is obtained when there is fear that the opponent will destroy documents rather than honour an obligation to provide them to the claimant / court. In such a case, it would defeat the purpose of the search order if a party was required to write to the other side about it before applying to court.
Pre-action Protocol for Personal Injury Claims
Claimant should write Letter of Notification to potential defendant giving brief details, to enable defendant to notify its insurer.
Parties consider any rehabilitation needs (i.e. any ongoing medical and care needs) and how to address them.
Claimant should write to defendant to give full details of the claim (Letter of Claim).
Defendant to acknowledge Letter of Claim within 21 days.
Defendant to investigate and send full Letter of Response within 3 months of letter acknowledging claim. If the defendant denies liability or quantum (or both) then…
The parties should disclose key documents, engage in appropriate negotiations and make proposals for settlement. Claimant should send schedule of losses giving details of losses.
Joint selection of quantum expert (i.e. medical expert), or claimant discloses report and defendant sends written questions.
The Practice Direction – Pre-Action Conduct and Protocols
Claimant should write to potential defendant to give details of the claim (Letter of Claim).
Within a reasonable period (depends on complexity of claim), defendant should send a response letter. Response letter must either…
Accepts the claims OR Reject the claim (in whole or in part) giving reasons.
The parties should disclose key documents, engage in appropriate negotiations and make proposals for settlement.
As can be seen, the practice direction on pre-action conduct is not always precise, because it needs to cater for a wide variety of disputes. For example, a reasonable response is required within a reasonable period, which could be between 14 days and 3 months. The main point is that the parties are supposed to behave reasonably, observing the spirit of the practice direction (the same can be said in relation to compliance with the specific pre-action protocols).
Jurisdiction
The High Court and County Court have concurrent jurisdiction over most claims. The jurisdiction thresholds of each respective court are summarised below :
Non PI claims up to £100,000 must be in County Court. Non PI claims over £100,000 can be in either court.
Personal Injury claims of less than £50,000 must be in County Court. Personal Injury claims £50,000 or more can be in either court.
Rules governing commencement (CPR 7)
The value of a claim is its financial worth (CPR 16.3(6)).
You should disregard:
interest;
costs;
any counterclaim;
any contributory negligence; and
any deduction of social security benefits.
Approach if there is a choice
A claim should be started in the High Court if by reason of:
(1) the financial value of the claim and the amount in dispute, and/or
(2) the complexity of the facts, legal issues, remedies or procedures involved, and/or
(3) the importance of the outcome of the claim to the public in general,
the claimant believes that the claim ought to be dealt with by a High Court judge (7A PD 2.4).
Transfer between courts
The court may transfer cases between the High Court and the County Court (CPR 30).
The criteria the court will use in deciding where the case should be tried are similar to the factors to be considered where to issue but with some additional factors (eg whether a specialist judge will be available and the facilities at court for disabled witnesses or parties) which will be considered as appropriate to the case in question.
What are the consequences of getting this wrong?
- The court may transfer the case and order the claimant to pay the costs of the transfer.
- If the matter continues in the High Court, there is a separate sanction for wrongly beginning a matter in the High Court when it should have been issued in the County Court. The penalty is that any costs awarded in the claim can be deducted by up to 25%, but this is at the court’s discretion (section 51 SCA).
Issuing the claim at court
To issue a claim at court, the claimant’s solicitors must take or send the following to court:
Copies of the claim form (Form N1) to be issued and sealed:
- One copy of the completed claim form to be kept on the court file;
- One copy for every defendant; and
- One copy for the claimant to keep on its own file.
Court issue fee (varies depending on value of claim - check amount online).
There are other documents which the claimant’s solicitors may need to file at court and serve on the defendant (such as the particulars of claim) but those set out above are the minimum required to commence proceedings.
Issuing High Court claims
The date of issue of the claim form is important. It stops time running for limitation purposes and starts the clock for the time in which the claim form must be served.
If the documents are sent to the High Court, the court will stamp the covering letter with the date of receipt. This is sufficient to stop time running for limitation purposes.
The documents can also be taken in in person and issued on the same day.
The court issues the claim form by entering a date of issue on the claim form, giving the case a claim number and sealing (stamping with the court seal) all copies of the claim form.
The court creates a case management file and places its own sealed copy of the claim form on that file.
Issuing County Court claims
The date of issue of County Court claims has the same significance as in High Court claims.
County Court money claims are issued centrally.
Most claims in the county court for money should be issued in the County Court Money Claims Centre – a central centre that manages the claims until a hearing is required, at which point they are transferred to a particular local county court hearing centre. This is done by sending the claim form (Form N1) to the County Court Money Claims Centre and paying the appropriate issue fee.
Claims which are not money-only claims can generally be issued at any of the County Court Hearing Centres by sending in / attending with the claim form (Form N1) and fee.
The claimant will also specify its preferred County Court hearing centre on the form, and the claim may later be transferred to that County Court hearing centre, if a hearing is required (although the court might transfer it to a different hearing centre).
Money Claim Online
As an alternative to the procedure set out on the previous page, some County Court money claims can be issued using ‘Money Claim Online’, an online service provided by HMCTS. The money claim online procedure is designed to provide a very quick and cost-effective resolution for simple claims. The claimant (or its solicitor) registers with the money claim online service and completes the online claim form.
This service can only be used for money claims with a value of up to £100,000 which are against no more than two defendants.
The claim form is served in the usual way, but the defendant may then respond through the online service.
If the claim is defended, it will be transferred to the appropriate local county court hearing centre.
County Court Business Centre (CCBC)
In addition to the County Court Money Claims Centre (and Money Claim Online), users who are going to issue many claims (eg utility companies) can become registered users at the Northampton County Court Business Centre, which provides a particular service for such ‘bulk users’.
Who will effect service of the claim form?
The claim form may be served either:
- by the court; or
- by the claimant / claimant’s solicitor.
If the court serves the claim form…
Service will usually be by first class post.
Once the court has effected service, it will send the claimant a notice of issue stating the deemed date of service.
If the court is unable to serve the claim form for any reason, the claimant will be sent a notice of non-service.
It is then up to the claimant to try to serve the claim form on the defendant.
If the claimant / claimant’s solicitor wishes to serve the claim form…
They must notify the court when issuing the claim form that they do not wish the court to serve it.
The court will give or send the claimant / claimant’s solicitor the issued claim form with sealed copies for service on the defendant(s).
The claimant effects service (explained below).
The claimant’s solicitor must then file a certificate of service at court within 21 days of service, certifying details of the date on which the claim was posted/delivered/transmitted and the method and address used (CPR 6.17).
It is not necessary to file a certificate of service if all of the defendants have filed an acknowledgment of service within that time.
How should service of the claim form be effected?
The court will use first class post to effect service, but where the claimant effects service, there are a number of other permissible methods of service as well.
Methods of service for the claim form
It is essential that service of the claim form is effective and valid. This means it must be by a method recognised as valid by the CPR. If it is not, service may be invalid and the claimant may be unable to obtain judgment or enforce any judgment obtained.
Personal service
Personal service means physically leaving the claim form with a defendant who is an individual, or an appropriate person in the case of a company or similar legal entity (CPR 6.5).
Leaving the document at a permitted address
This means depositing the claim form at a permitted address (whether or not there is someone present to receive it). ‘Permitted addresses’ are explained on the next page.
Service by first class post or DX
This means posting the document to a permitted address using first class post, or using ‘DX’ (which stands for Document Exchange) – a system used by legal professionals which provides for delivery on the next business day.
Service by fax
Service by fax is only permitted if the defendant / its solicitor has indicated it will accept service by fax.
Service by other electronic method
Service by email is only permitted if the defendant / its solicitor has indicated it will accept service by email.
Place of service for the claim form
Where personal service is used, the defendant can be personally served wherever they are found within the jurisdiction. This method of service does not rely upon an address for service for the defendant. Where fax or email is used, the defendant will indicate the fax number / email address for service.
When leaving the document at a permitted address or using post / DX, thought needs to be given to which address to use.
If the defendant gives in writing a solicitor’s address in the jurisdiction for service, or their solicitor does the same, service must be to the solicitor’s address (CPR 6.7).
Otherwise, the defendant may be served with the claim form at an address at which the defendant resides or carries on business within the UK and which the defendant has given for the purpose of being served with the proceedings (CPR 6.8).
Individual: Usual or last residence.
Individual being sued in the name of a business: Usual or last known residence of the individual; or principal or last known place of business.
Individual being sued in the business name of a partnership: Usual or last known residence of the individual; or principal or last known place of business of the partnership.
Limited liability partnership / company registered in England and Wales: Principal office of the partnership / company; or any place of business of the partnership/ company within the jurisdiction which has a real connection with the claim.
Time limit for service of the claim form
Claim forms do not remain ‘valid’ indefinitely after they are issued. Where the claim form is being served in the jurisdiction, the ‘relevant step’ to serve the claim form must be completed before 12.00 midnight on the calendar day four months after the date of issue of the claim form.
Method of service: Personal service / leaving the document at a relevant place – Relevant step: Leaving the claim form with the defendant
Method of service: First class post / DX – Relevant step: Posting the claim form / leaving it with DX service
Method of service: Fax – Relevant step: Completing the transmission
Method of service: Electronic method – Relevant step: Sending the email or other electronic transmission
If the claim form is not served within this time, then the claim will fail automatically. If the claimant still wishes to pursue the claim, it will need to issue a new claim and pay the court fee again (and for limitation purposes, the date the new claim is issued will be the relevant date).
Extension of time to service the claim form
If it is not possible to serve within the time limit, the claimant may consider applying to the court for an extension of time under CPR 7.6 (although this is not easy to obtain because the rules are very strict).
- The application should be made within the four month period of validity of the claim form, and the claimant will need to show good reasons for the extension. Waiting for further evidence or for a response from the defendant to pre-action correspondence is unlikely to be a good reason.
- If the application is made after the deadline for service of the claim form has already passed, then the court will grant an extension only if:
a. it is the court that failed to serve the claim form; or
b. the claimant has taken all reasonable steps to comply; and
c. either way, the application has been made promptly.
Mistakenly serving the defendant’s insurers or solicitors when the rules required service on the defendant is unlikely to justify an extension in these circumstances.
Serving the particulars of claim
The particulars of claim are where the claimant sets out its claim in detail. The claimant can choose to include these within the claim form itself, or can serve the particulars of claim in the form of a separate document either with the claim form, or to follow later.
- If the particulars of claim are contained in or served with the claim form, the claimant must also serve the response pack along with the claim form and particulars of claim (CPR 7.8(1)). The response pack (Form N9) contains:
a. form for admission;
b. form for defending; and
c. form for acknowledging service.
- If particulars of claim are not contained in or served with the claim form they must be served within 14 days of service of the claim form, and also within the period of validity of the claim form, ie within 4 months of issue, assuming service within the jurisdiction (CPR 7.4(2)). Where the particulars of claim are to follow, the claimant should serve only the claim form: the response pack will be served later, with the particulars of claim.
Once the particulars of claim are served, the claimant must file a copy at court within 7 days of service, unless they have already been filed (CPR 7.4(3)).
Serving documents other than the claim form
The various permitted methods of serving documents other than the claim form are the familiar methods we have already looked at (CPR 6.20):
- Personal service
- Delivering to or leaving the document at a permitted address
- First class post / document exchange (DX)
- Fax or other electronic method (eg email)
In terms of the address for service (where an address is needed), when responding to the claim the defendant must give an address at which documents may be served going forwards (often the defendant’s solicitors’ address). That address is then used going forwards.
What happens after service of the claim form and particulars?
The steps outlined above convey the claim form and particulars of claim to the defendant.
It is then necessary to consider when these documents are ‘deemed served’ on the defendant ie when they are treated as having been received by the defendant. This is addressed in the element ‘Deemed dates of service’.
The defendant is required to respond to particulars of claim if it wishes to contest the claim. How and when the defendant must respond is the focus of elements in the topic ‘Responding to proceedings’.
Deemed date of service
The exact date when a document is served is often very important in litigation.
In an effort to achieve clarity on this point, the CPR uses the concept of deemed date of service whereby the rules prescribe the date the court considers a document to have been served, irrespective of the date it was actually received by the recipient.
- The concept of deemed date of service applies equally to the claim form and to ‘other’ documents, though there are different rules for each.
- The deemed date of service will be calculated according to the applicable rule and by reference to the method of service used.
Deemed date of service of the claim form
It is important to know the deemed date of service of the claim form:
- For the claimant: because the time limit for serving the particulars of claim (if the particulars of claim are not included within or served with the claim form) runs from the deemed date of service of the claim form; and
- For the defendant: because the deadline for serving a response to the claim form (if the particulars of claim are included within it or served at the same time as it) runs from the deemed date of service of the claim form.
A claim form is deemed served on the second business day after completion of the “relevant step” (CPR 6.14).
‘Business day’ means any day except Saturdays, Sundays, bank holidays, Good Friday or Christmas day (CPR 6.2).
The relevant step relates to the step necessary to effect service by each particular method and this is explained in the element relating to service of the claim form and other documents. By way of example, when serving by post, the ‘relevant step’ is posting the claim form.