1-Operations and processes

Question 1

Operations function definition

Answer 1

part of the organization that produces products or services

Question 2

Operations and processes definition

Answer 2

they both turn inputs into outputs, but operations are more complex.

Question 3

SIPOC analysis

Answer 3

Supplier, Inputs, Process, Output, Customer. we can analyse it from 3 levels:
-supply network level(knows about operations)
-operations level (knows about processes)
-processes level (knows about resources)

Question 4

Input-output transformation model

Answer 4

processes turn inputs into outputs.
Input resources can be: transforming, transformed.
Output delivers to: external or internal customers.

Question 5

differences between product and service

Answer 5

-Intangible: not physical
-Heterogeneous: difficult to standarize due to customers
-Inseparable: production and consumtion go together
-Persistency: cannot be stored

Question 6

Servitization and service dominant logic

Answer 6

belief that all processes deliver services.
eg: spotify, rental of cars.

Question 7

what does an organization need to be sustainable in the long term?

Answer 7

tripple bottom line. They have to care about Profits, Planet and People.

Question 8

Operations performance at operational level

Answer 8

speed
quality
dependability
flexibility
cost

Question 9

operations performance at enterprise level

Answer 9

costs
revenues
investment
risk
capabilities

Question 10

4Vs model

Answer 10

managing effectively an operation depends on the process characteristics.
-Volume
-Variety
-Variation in demand
-Visibility