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HRM > 1. Managing Human Resources > Flashcards

1. Managing Human Resources Flashcards

1
Q

Human resource management

A

The policies, practices and systems that influence employees behaviour, attitudes and performance

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2
Q

HRM practice supporting the orgs bus strategy

A
  1. Analysing of work and design of work
  2. HR planning
  3. Recruiting
  4. Selection
  5. Training and development
  6. Performance management
  7. Compensation
  8. Employee relations
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3
Q

Human capital

A 
Organisations employees, described by their 
training 
experience
judgement
intelligence
relationships
insights
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4
Q

Qualities of human resources

A

Valuable: perform critical functions
Rare
Cannot be imitated
No good substitutes

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5
Q

High performance work system

A

Technology, Organisational structure, People, Processes

Give advantage

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6
Q

Responsibilities of the HR department

A

Administrative service and transactions
Business partner services
Strategic partner

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7
Q

Business partner services

A

Develop HR system that company attract, keep and develop people with the skills needed

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8
Q

Strategic partner

A

HR people should understand the business its industry and its competitors in order to contribute to the strategic ideas

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9
Q

HR functions

A

Analysis and design of work

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10
Q

Job analysis

A

process of getting detailed information about jobs

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11
Q

Job design

A

defining the way work will be performed and the tase that will be required in a given job

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12
Q

Recruiting

A

Seeking applicants for potential employment

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13
Q

Selection

A

Orga attempts to identify applicants withe the necessary knowledge, skills, abilities, and other characteristics that will help the org achieve its goals

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14
Q

Top five qualities that employers say they look for

A 
Verbal communication skills
Teamwork skills
Decision making and problem solving
Planning and prioritising tasks
Gathering and processing information
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15
Q

Training

A

Planned effete to facilitate the learning of job-related knowledge and skills and behaviours by employers

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16
Q

Development

A

Acquisition of knowledge, skills, and behaviour that improve an employees ability to meet challenges

17
Q

PERFORMANCE MANAGEMENT

A

Means through which managers ensure that employees activities and outputs are congruent to the the companies goals

18
Q

Workforce analytics

A

use of quantitative tools and scientific methods to analyse data from HR databases and other sources to make evidence-based decision

19
Q

Human resource planning

A

Identify number and typed of employees the org will require to meet objectives

20
Q

Talent management

A

Systematic, planned effort to attract, retain, develop and motivate highly skilled employees and managers

21
Q

Evidence based HR

A

Collection and use of data to demonstrate that HR practices have positive influence on profits or key stakeholders

22
Q

Sustainability

A

Ability to profit without depleting its resources

23
Q

HR success competencies

A

sets of knowledge and skills associated with success grouped in 9 categories

24
Q

Four clusters of competencies

A

Technical
Interpersonal
Business
Leadership

25
Q

Technical competencies

A

HR expertise: knowing how to use HR tech, apply policies and procedures and keep up to dat on HR laws

26
Q

Interpersonal competencies

A

Relationship management
Communication
Global and cultural effectiveness

27
Q

Business competencies

A

Consultation
Critical evaluation
Business acumen

28
Q

Leadership competencies

A

Leadership and navigation

Ethical practice

29
Q

Supervisor HR responsibilities

A 
Helping to define jobs
Forecasting HR needs
Providing training
Interviewing and selecting candidates
Appraising performance
Recommending pay raise and promotion
Communicate policies
Motivate with pay, benefits and other
30
Q

Ethics

A

Fundamental principles of what is right and wrong

31
Q

Employee rights

A 
Right of free consent
Rights of privacy
Right of freedom of conscience
Right of freedom of speech
Right to due process
32
Q

Standards for ethical behaviour

A

Highlight mutual benefits in their relationship with customers and vendors
Assume responsibility for actions
Have a sense of purpose or vision that employees values and use in day to day work
Emphasise fairness

33
Q

Three standards to be ethical

A

Greatest good for largest group
Respect human rights
Treat employees fairly and equitable

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