1. Managing Human Resources Flashcards
Human resource management
The policies, practices and systems that influence employees behaviour, attitudes and performance
HRM practice supporting the orgs bus strategy
- Analysing of work and design of work
- HR planning
- Recruiting
- Selection
- Training and development
- Performance management
- Compensation
- Employee relations
Human capital
Organisations employees, described by their training experience judgement intelligence relationships insights
Qualities of human resources
Valuable: perform critical functions
Rare
Cannot be imitated
No good substitutes
High performance work system
Technology, Organisational structure, People, Processes
Give advantage
Responsibilities of the HR department
Administrative service and transactions
Business partner services
Strategic partner
Business partner services
Develop HR system that company attract, keep and develop people with the skills needed
Strategic partner
HR people should understand the business its industry and its competitors in order to contribute to the strategic ideas
HR functions
Analysis and design of work
Job analysis
process of getting detailed information about jobs
Job design
defining the way work will be performed and the tase that will be required in a given job
Recruiting
Seeking applicants for potential employment
Selection
Orga attempts to identify applicants withe the necessary knowledge, skills, abilities, and other characteristics that will help the org achieve its goals
Top five qualities that employers say they look for
Verbal communication skills Teamwork skills Decision making and problem solving Planning and prioritising tasks Gathering and processing information
Training
Planned effete to facilitate the learning of job-related knowledge and skills and behaviours by employers
Development
Acquisition of knowledge, skills, and behaviour that improve an employees ability to meet challenges
PERFORMANCE MANAGEMENT
Means through which managers ensure that employees activities and outputs are congruent to the the companies goals
Workforce analytics
use of quantitative tools and scientific methods to analyse data from HR databases and other sources to make evidence-based decision
Human resource planning
Identify number and typed of employees the org will require to meet objectives
Talent management
Systematic, planned effort to attract, retain, develop and motivate highly skilled employees and managers
Evidence based HR
Collection and use of data to demonstrate that HR practices have positive influence on profits or key stakeholders
Sustainability
Ability to profit without depleting its resources
HR success competencies
sets of knowledge and skills associated with success grouped in 9 categories
Four clusters of competencies
Technical
Interpersonal
Business
Leadership
Technical competencies
HR expertise: knowing how to use HR tech, apply policies and procedures and keep up to dat on HR laws
Interpersonal competencies
Relationship management
Communication
Global and cultural effectiveness
Business competencies
Consultation
Critical evaluation
Business acumen
Leadership competencies
Leadership and navigation
Ethical practice
Supervisor HR responsibilities
Helping to define jobs Forecasting HR needs Providing training Interviewing and selecting candidates Appraising performance Recommending pay raise and promotion Communicate policies Motivate with pay, benefits and other
Ethics
Fundamental principles of what is right and wrong
Employee rights
Right of free consent Rights of privacy Right of freedom of conscience Right of freedom of speech Right to due process
Standards for ethical behaviour
Highlight mutual benefits in their relationship with customers and vendors
Assume responsibility for actions
Have a sense of purpose or vision that employees values and use in day to day work
Emphasise fairness
Three standards to be ethical
Greatest good for largest group
Respect human rights
Treat employees fairly and equitable
