~ 1 (fully verified)

Question 1

6. (3.3)
   A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user’s PC is infected with ransomware. Which of the following should the technician do FIRST?

A. Scan and remove the malware.
B. Schedule automated malware scans.
C. Quarantine the system.
D. Disable System Restore.

Answer 1

C. Quarantine the system.

Question 2

17. (4.1)
    When a user calls in to report an issue, a technician submits a ticket on the user’s behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

A. Have the user provide a callback phone number to be added to the ticket.
B. Assign the ticket to the departments power user.
C. Register the ticket with a unique user identifier.
D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

Answer 2

C. Register the ticket with a unique user identifier.

Question 3

20. (1.8)
    A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following filesystems will the technician MOST likely use?

A. FAT32
B. ext4
C. NTFS
D. exFAT

Answer 3

D. exFAT

Question 4

56. (4.2)
    Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

A. Owners can be notified a change is being made and can monitor it for performance impact.
B. A risk assessment can be performed to determine if the software is needed.
C. End users can be aware of the scope of the change.
D. A rollback plan can be implemented in case the software breaks an application.

Answer 4

D. A rollback plan can be implemented in case the software breaks an application.

Question 5

60. (4.4)
    A technician is replacing the processor in a desktop computer. Prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Choose two.)

A. Utilizing an ESD strap
B. Disconnecting the computer from the power source
C. Placing the PSU in an antistatic bag
D. Ensuring proper ventilation
E. Removing dust from the ventilation fans
F. Ensuring equipment is grounded

Answer 5

A. Utilizing an ESD strap
B. Disconnecting the computer from the power source

Question 6

64. (4.9)
    An organization is centralizing support functions and requires the ability to support a remote user’s desktop. Which of the following technologies will allow a technician to see the issue along with the user?

A. RDP
B. VNC
C. SSH
D. VPN

Answer 6

B. VNC

Question 7

80. (2.1)
    A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need?

A. Guards
B. Bollards
C. Motion sensors
D. Access control vestibule

Answer 7

B. Bollards

Question 8

87. (3.4)
    An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?

A. Verify all third-party applications are disabled.
B. Determine if the device has adequate storage available.
C. Check if the battery is sufficiently charged.
D. Confirm a strong internet connection is available using Wi-Fi or cellular data.

Answer 8

D. Confirm a strong internet connection is available using Wi-Fi or cellular data.

Question 9

119. (1.3)
     A suite of security applications was installed a few days ago on a user’s home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

A. Services in Control Panel to check for overutilization
B. Performance Monitor to check for resource utilization
C. System File Checker to check for modified Windows files
D. Event Viewer to identify errors

Answer 9

B. Performance Monitor to check for resource utilization

Question 10

125. (4.2)
     An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

A. Risk analysis
B. Sandbox testing
C. End user acceptance
D. Lessons learned

Answer 10

A. Risk analysis

Question 11

142. (1.6??)
     A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user’s existing username and password. Which of the following BEST describes the security benefits realized after this deployment?

A. Multifactor authentication will be forced for Wi-Fi.
B. All Wi-Fi traffic will be encrypted in transit.
C. Eavesdropping attempts will be prevented.
D. Rogue access points will not connect.

Answer 11

A. Multifactor authentication will be forced for Wi-Fi.

Question 12

174. (1.2)
     A user is being directed by the help desk to look up a Windows PC’s network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Choose two.)

A. ipconfig /all
B. hostname
C. netstat /?
D. nslookup localhost
E. arp -a
F. ping ::1

Answer 12

A. ipconfig /all
B. hostname

Question 13

208. (1.2)
     A user called the help desk to report an issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop?

A. nslookup
B. net use
C. netstat
D. net user

Answer 13

C. netstat

Question 14

223. (1.1)
     A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

A. The Windows 10 desktop has Windows 10 Home installed.
B. The Windows 10 desktop does not have DHCP configured.
C. The Windows 10 desktop is connected via Wi-Fi.
D. The Windows 10 desktop is hibernating.

Answer 14

A. The Windows 10 desktop has Windows 10 Home installed.

Question 15

225. (2.2)
     An organization implemented a method of wireless security that requires both a user and the user’s computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

A. TKIP
B. RADIUS
C. WPA2
D. AES

Answer 15

B. RADIUS