1/2 performance improvement Flashcards
explain the PDCA cycle
PLAN: make a plan for improvement and prepare for implementation
DO: implement the plan
CHECK: collect and analyze data to determine whether the plan worked
ACT: take action to standarize or improve the process
what is the six sigma?
a highly disciplined approach to performance improvement that helps organizations focus on developing and delivering near-perfect products and services
- define
- measure
- analyze
- improve
- control
the six sigma reformulates the PDCA cycle. What is done for existing processes versus new processes
existing: DMAIC:
- Define, measure, analyze, improve control
new processes: DMADV
- define measure, analyze, design, verify and validate
lean six sigma
a performance improvement program in which the principles of lean manufacturing are added to the original six sigma concept
- focus is on reducing waste
lean manufacturing
using the correct concept, tool or technique to improve quality, cost and delivery in a waste free environment
waste
anything that does not add value for customers or that they are unwilling to pay for.
ex: overproduction, idle time, transport time, excess inventory, correction of defects and people skills
what is a key result area (KRA) or key performance indicators (KPI)
measurable and quantifiable quality standards
ex.
- food and service quality
- financial managament
- human resource management
- productivity
what are pereto charts
bar charts that illustrate the relative importance of problems
- prioritize by working on the highest bar (most common problem) first
what is motion economy?
eliminating wasted motion, increasing ease of tasks, reducing fatigue, imrpoving ergonomics to reduce the risk of musculoskeletal injuries
what are therbligs?
17 subdivision of basic hand movements used in job performance
