09 - Quality Flashcards
What is the basic steps of an Audit
1) Set Standards
2) Measure current practice
3) Compare results of current practice Vs standards set
4) reflect, plan and implement change
5) re-audit
why audit?
1 - demonstrate quality of service to users
2 - identify areas for change
3 - improve quality
4 -assist with implementation of policies + guidelines
5 - monitor consistency of performance
6 - measure actual performance Vs benchmark
what are the 4 types of audit?
1) Clinical
systematic review of care against explicit criteria
2) Verticle
exams all parts of a process on a single item (i.e. a sample - from booking in, to extraction, to testing, reporting etc)
3) horizontal
looks at a single process - multiple items
4) examination
witness a procedure being performed - is it done in accordance to SOP
What are the 5 key aspects of a Quality Management System
1) People, training and experience
2) Equipment and facilities
3) Reviewing and checking
4) Processes
5) Documents and records
What may be considered under the QMS People, training and experience category?
- job descriptions
- staff profiles
- records of staff training (competency docs)
- CPD
- staff reviews (PDRs)
What may be considered under the QMS Equipment and facilities category?
- equipment lists
- maintenance records
- calibration
What may be considered under the QMS Reviewing and checking category?
- descriptions of set standards
- records of update
What may be considered under the QMS Processes category?
- SOP
- COSSH
- risk assessment
- BPG
What may be considered under the QMS Documents and records category?
- lists of secure controlled documents
- meeting minutes
- distribution lists
- contacts
What approaches can be taken to met ‘Quality improvement’ in a diagnostic lab
- Internal audits (non-compliance found and corrective actions put in place)
- Set quality objectives
- User Surveys
- Use of error log / adverse incident recording system
- complaint policy
What approaches can be taken to met ‘Quality maintenance’ in a diagnostic lab
- Assigned quality manager / team
- regular assessment of Key Performance Indicators (KPIs)
- staff training
- assessment through external quality schemes
- appropriate laboratory management structure
what is the key ISO standard for diagnostic lab
ISO15189
What are the 8 sections CPA / UKAS assess based upon ISO15189
1 - Organisation and QMS 2 - Personnel 3 - Premise and environment 4 - Equipment (inc. IT) 5 - Pre-examination process 6 - Examination process 7 - post-examination process 8 - Evaluation & quality assurance
What can be assessed by an EQA
1 - technical performance (DNA quantification)
2 - Analytical (detection of abnormality)
3 - Interpretative (variant classification)
What is UKAS
- UKAS is the UK accreditation Service
- Sole national accreditation body recognised by the government
- genetic labs are expected to comply with ISO15189
Can you provide an example of an EQA scheme
GenQA
what are the 5 steps UKAS follows
1 - Pre-assessment 2 - Assessment (on site visit) 3 - Post-assessment 4 - Surveillence Report 5 - Re-assessment