04 - Special Passenger Handling Flashcards
Is it a requirement of Canadian Aviation Regulations for cabin crew members to give individual safety briefings to SAP?
Yes
Can a passenger decline an individual safety briefing?
Yes.
It should be noted in the CCFR
Who requires an individual safety briefing?
UM
Not all passengers with disabilities require assistance. To remove any room for doubt what can you ask the passenger?
How may I best assist you?
Describe non-ambulant:
A passenger who is not capable of movement/displacement without assistance and who is not capable of exiting an aircraft without assistance.
Can a passenger with a leg cast sit at the emergency exits?
No
WCHR
Passenger who can ascend/descend the aircraft steps and make their way to the canin but not walk long distance.
WCHS
Passenger who cannot ascend/descend aircraft steps but who are able to make their way to the cabin seat.
WCHC
Passengers who are completely immobile and cannot walk.
They require the use of a Washington or Straight back chair.
Who can request a MAAS (meet and assist service)?
Persons needing physical assistance.
Persons who do not speak the local language.
How many non-ambulant/self-reliant/non-accompanied passengers can we accept on a flight?
4
How many non-ambulant/self-reliant/accompanied passengers can we accept on board?
Unlimited
How many non-ambulant/not self-reliant passengers can we accept on a flight?
Not accepted
Are emotional support and service animals accepted on board?
Yes
Are pets generally permitted in the cabin?
No
We will accept travel for unaccompanied children between the ages of __ and __, inclusive, for travels.
5
11
A passenger must be __ years old and older to travel with a passenger 11 years old or under, without UM paperwork.
16
What is included in the briefing for an adult travelling with a lap held infant?
Brace position Burping position anytime the seat belt sign is on Fasten seat belt around adult only Oxygen masks priority Availability of infant life jackets 2 nearest exits and alternate SFC for more informations
Can an adult travelling with an infant request to have the infant life vest with them for take off and landing?
Yes
What is included on the Passenger Oxygen Request Form?
Name of passenger
Flow of oxygen required
Can passengers bring their own oxygen as carry on or checked luggage?
No
Which brands of POC are accepted on board?
Any POC bearing a label stating in ted text:
THE MANUFACTURER OF THIS POC HAS DETERMINED THIA DEVICE CONFORMS TO AL APPLICABLE FAA ACCEPTANCE CRITERIA FOR POC CARRIAGE AND USE ON BOARD AIRCRAFTS.
The POC can only be used in _______ mode.
Battery
What is a POC?
Portable Oxygen Concentrator
Can a passenger use a POC on board without a letter from their physician?
No.
The letter must state that they have the ability to see, hear and understand the device’s cautions and warnings and respond without assistance.
In the event of battery failure a passenger requiring the POC should be provided with __________ oxygen from our onboard supply.
Therapeutic
Mercury, Avia Pulse or Saber Elite
Name some of the mobility aids we carry free of charge:
Electric wheelchairs Electric scooters Walker Crutches Cane Braces Prosthesis
Can we use the onboard wheelchair outside the aircraft?
No it is never to be removed from the aircraft.
