04 - Special Passenger Handling

Question 1

Is it a requirement of Canadian Aviation Regulations for cabin crew members to give individual safety briefings to SAP?

Answer 1

Yes

Question 2

Can a passenger decline an individual safety briefing?

Answer 2

Yes.

It should be noted in the CCFR

Question 3

Who requires an individual safety briefing?

Answer 3

UM

Question 4

Not all passengers with disabilities require assistance. To remove any room for doubt what can you ask the passenger?

Answer 4

How may I best assist you?

Question 5

Describe non-ambulant:

Answer 5

A passenger who is not capable of movement/displacement without assistance and who is not capable of exiting an aircraft without assistance.

Question 6

Can a passenger with a leg cast sit at the emergency exits?

Answer 6

No

Question 7

WCHR

Answer 7

Passenger who can ascend/descend the aircraft steps and make their way to the canin but not walk long distance.

Question 8

WCHS

Answer 8

Passenger who cannot ascend/descend aircraft steps but who are able to make their way to the cabin seat.

Question 9

WCHC

Answer 9

Passengers who are completely immobile and cannot walk.

They require the use of a Washington or Straight back chair.

Question 10

Who can request a MAAS (meet and assist service)?

Answer 10

Persons needing physical assistance.

Persons who do not speak the local language.

Question 11

How many non-ambulant/self-reliant/non-accompanied passengers can we accept on a flight?

Answer 11

4

Question 12

How many non-ambulant/self-reliant/accompanied passengers can we accept on board?

Answer 12

Unlimited

Question 13

How many non-ambulant/not self-reliant passengers can we accept on a flight?

Answer 13

Not accepted

Question 14

Are emotional support and service animals accepted on board?

Answer 14

Yes

Question 15

Are pets generally permitted in the cabin?

Answer 15

No

Question 16

We will accept travel for unaccompanied children between the ages of __ and __, inclusive, for travels.

Answer 16

5

11

Question 17

A passenger must be __ years old and older to travel with a passenger 11 years old or under, without UM paperwork.

Answer 17

16

Question 18

What is included in the briefing for an adult travelling with a lap held infant?

Answer 18

Brace position
Burping position anytime the seat belt sign is on
Fasten seat belt around adult only
Oxygen masks priority
Availability of infant life jackets
2 nearest exits and alternate 
SFC for more informations

Question 19

Can an adult travelling with an infant request to have the infant life vest with them for take off and landing?

Answer 19

Yes

Question 20

What is included on the Passenger Oxygen Request Form?

Answer 20

Name of passenger

Flow of oxygen required

Question 21

Can passengers bring their own oxygen as carry on or checked luggage?

Answer 21

No

Question 22

Which brands of POC are accepted on board?

Answer 22

Any POC bearing a label stating in ted text:

THE MANUFACTURER OF THIS POC HAS DETERMINED THIA DEVICE CONFORMS TO AL APPLICABLE FAA ACCEPTANCE CRITERIA FOR POC CARRIAGE AND USE ON BOARD AIRCRAFTS.

Question 23

The POC can only be used in _______ mode.

Answer 23

Battery

Question 24

What is a POC?

Answer 24

Portable Oxygen Concentrator

Question 25

Can a passenger use a POC on board without a letter from their physician?

Answer 25

No.
The letter must state that they have the ability to see, hear and understand the device’s cautions and warnings and respond without assistance.

Question 26

In the event of battery failure a passenger requiring the POC should be provided with __________ oxygen from our onboard supply.

Answer 26

Therapeutic

Mercury, Avia Pulse or Saber Elite

Question 27

Name some of the mobility aids we carry free of charge:

Answer 27

Electric wheelchairs
Electric scooters
Walker
Crutches
Cane
Braces
Prosthesis

Question 28

Can we use the onboard wheelchair outside the aircraft?

Answer 28

No it is never to be removed from the aircraft.