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PSYIND2 > 03 Occupational Stress & Safety > Flashcards

03 Occupational Stress & Safety Flashcards

1
Q

Stress is a (blank) to a situation that is perceived as challenging or threatening to a person’s well-being

A

an adaptive response

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2
Q

Stress can also be a (blank)

A

state

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3
Q

Stressful states are situations where people experience (blank)

A

extraordinary demands, constraints, or opportunities

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4
Q

3 stages of the general adaptation syndrome

A
  1. alarm reaction
  2. resistance
  3. exhaustion
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5
Q

3 types of job strains

A
  • psychological reactions
  • physical reactions
  • behavioral reactions
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6
Q

7 common sources of work stressors

A
  • task demands
  • role ambiguities
  • role conflicts
  • ethical dilemmas
  • interpersonal problems
  • career developments
  • physical setting
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7
Q

This refers to being asked to do too much or little or being asked to do very difficult work relative to one’s capabilities

A

task demands

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8
Q

This refers to the extent to which employees are uncertain about what their job functions and responsibilities are

A

role ambiguities

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9
Q

This refers to people experiencing incompatible demands either at work (intra-role) or between work and non-work (extra-role)

A

role conflicts

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10
Q

3 common sources of life stressors

A
  • family events
  • economic difficulties
  • personal affairs
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11
Q

True or False

Life stressors can spillover and affect people at work

A

true

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12
Q

This refers to self-serving behaviors used to increase the probability of obtaining positive outcomes in orgs

A

organizational politics

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13
Q

Behaviors designed to influence others with the goal of helping both the org and the person playing the politics

A

positive politics

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14
Q

Manipulative behaviors designed to achieve personal gain at the expense of others and he org

A

negative politics

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15
Q

4 common outcomes of org politics

A
  • employee stress
  • lower performance
  • lower levels of job satisfaction
  • higher turnover
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16
Q

The extent to which employees are able to make decisions about their work

A

control

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17
Q

High levels of control are associated with these 4 outcomes

A
  • high job satisfaction
  • high org commitment
  • high job involvement
  • high performance
18
Q

The machine controls when the worker must make a response

A

machine-paced work

19
Q

Machine-paced work has been associated with these 3 outcomes

A
  • anxiety
  • dissatisfaction
  • health symptoms
20
Q

This refers to a distressed psychological state that an employee may experience after being on the job for a long period of time

A

job burnout

21
Q

3 dimensions of job burnout

A
  • emotional exhaustion
  • depersonalization
  • reduced personal accomplishment
22
Q

2 ways to reduce job burnout

A
  • take a vacation

- provide emotional managerial support

23
Q

Which among the 2 ways of reducing job burnout is short-lived?

A

taking a vacation

24
Q

3 major individual differences in stress

A
  • threshold levels
  • personality
  • coping strategies
25
Q

3 symptoms of workaholism

A
  • highly involved in work
  • inner pressure to work
  • low enjoyment of work
26
Q

The extent to which a person interprets an event or situation to be personally threatening

A

appraisal

27
Q

The evening shift is also referred to as (blank)

A

swing

28
Q

This refers to the 24-hour cycle of physiological functions maintained by every person

A

circadian rhythms

29
Q

Which type of employees has greater sleep problems: temporary night shift workers or permanent night shift workers?

A

temporary

30
Q

This refers to longer shifts than the typical full-time work but involves fewer working days

A

compressed work weeks

31
Q

The main disadvantage of compressed work weeks

A

work fatigue

32
Q

2 advantages of compressed work weeks

A
  • more free time

- reduced commuting costs and times

33
Q

This allows workers to determine, at least in part, the hours of the day that they work

A

flexible work schedules

34
Q

6 outcomes associated with flexitime

A
  • fewer absences
  • less tardiness
  • less overtime
  • higher job satisfaction
  • less role conflict
  • increased productivity
35
Q

This is an emerging subfield concerned with the psychological factors that contribute to occupational health and well-being

A

occupational health psychology

36
Q

The shared perception by employees that safety is important and they should take steps to work safely

A

safety climate

37
Q

Safety climate is reflected in (blank)

A

policies and practices of the org

38
Q

This phenomenon refers to sealed buildings producing illnesses

A

sick building syndrome

39
Q

2 common illnesses caused by sick building syndrome

A
  • itchy eyes

- breathing difficulties

40
Q

True or False

A “no smokers hired” policy is discriminatory

A

false

it is not discriminatory because smoking is not a disability

41
Q

Workers doing a lot of typing are at risk for (blank)

A

carpal tunnel syndrome

42
Q

4 types of workplace violence

A

1 - strangers committing a crime
2 - clients/customer/patient
3 - other employees
4 - relationship violence that spills over to the workplace

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