03 Occupational Stress & Safety Flashcards
Stress is a (blank) to a situation that is perceived as challenging or threatening to a person’s well-being
an adaptive response
Stress can also be a (blank)
state
Stressful states are situations where people experience (blank)
extraordinary demands, constraints, or opportunities
3 stages of the general adaptation syndrome
- alarm reaction
- resistance
- exhaustion
3 types of job strains
- psychological reactions
- physical reactions
- behavioral reactions
7 common sources of work stressors
- task demands
- role ambiguities
- role conflicts
- ethical dilemmas
- interpersonal problems
- career developments
- physical setting
This refers to being asked to do too much or little or being asked to do very difficult work relative to one’s capabilities
task demands
This refers to the extent to which employees are uncertain about what their job functions and responsibilities are
role ambiguities
This refers to people experiencing incompatible demands either at work (intra-role) or between work and non-work (extra-role)
role conflicts
3 common sources of life stressors
- family events
- economic difficulties
- personal affairs
True or False
Life stressors can spillover and affect people at work
true
This refers to self-serving behaviors used to increase the probability of obtaining positive outcomes in orgs
organizational politics
Behaviors designed to influence others with the goal of helping both the org and the person playing the politics
positive politics
Manipulative behaviors designed to achieve personal gain at the expense of others and he org
negative politics
4 common outcomes of org politics
- employee stress
- lower performance
- lower levels of job satisfaction
- higher turnover
The extent to which employees are able to make decisions about their work
control
High levels of control are associated with these 4 outcomes
- high job satisfaction
- high org commitment
- high job involvement
- high performance
The machine controls when the worker must make a response
machine-paced work
Machine-paced work has been associated with these 3 outcomes
- anxiety
- dissatisfaction
- health symptoms
This refers to a distressed psychological state that an employee may experience after being on the job for a long period of time
job burnout
3 dimensions of job burnout
- emotional exhaustion
- depersonalization
- reduced personal accomplishment
2 ways to reduce job burnout
- take a vacation
- provide emotional managerial support
Which among the 2 ways of reducing job burnout is short-lived?
taking a vacation
3 major individual differences in stress
- threshold levels
- personality
- coping strategies
3 symptoms of workaholism
- highly involved in work
- inner pressure to work
- low enjoyment of work
The extent to which a person interprets an event or situation to be personally threatening
appraisal
The evening shift is also referred to as (blank)
swing
This refers to the 24-hour cycle of physiological functions maintained by every person
circadian rhythms
Which type of employees has greater sleep problems: temporary night shift workers or permanent night shift workers?
temporary
This refers to longer shifts than the typical full-time work but involves fewer working days
compressed work weeks
The main disadvantage of compressed work weeks
work fatigue
2 advantages of compressed work weeks
- more free time
- reduced commuting costs and times
This allows workers to determine, at least in part, the hours of the day that they work
flexible work schedules
6 outcomes associated with flexitime
- fewer absences
- less tardiness
- less overtime
- higher job satisfaction
- less role conflict
- increased productivity
This is an emerging subfield concerned with the psychological factors that contribute to occupational health and well-being
occupational health psychology
The shared perception by employees that safety is important and they should take steps to work safely
safety climate
Safety climate is reflected in (blank)
policies and practices of the org
This phenomenon refers to sealed buildings producing illnesses
sick building syndrome
2 common illnesses caused by sick building syndrome
- itchy eyes
- breathing difficulties
True or False
A “no smokers hired” policy is discriminatory
false
it is not discriminatory because smoking is not a disability
Workers doing a lot of typing are at risk for (blank)
carpal tunnel syndrome
4 types of workplace violence
1 - strangers committing a crime
2 - clients/customer/patient
3 - other employees
4 - relationship violence that spills over to the workplace
