01 Administration Flashcards
How many business cards will captains be supplied with?
A) 250
B) 200
C) 500
D) 450
A) 250
All vehicles will have a supply of ___ BLANK business cards
A) 25
B) 50
C) 75
D) 150
B) 50
Captains who have almost depleted their personal business cards will email the following person for reprinting.
A) District Chief
B) Platoon Chief
C) Equipment Officer
D) Training
C) Equipment Officer
T/F
Acting captains will use the blank cards stored in the glove box of the apparatus. When this inventory has been depleted to fifteen (15) blank cards. Replacements should be ordered from stores.
False
Twenty five (25) is correct number of blank cards.
Who must be notified immediately when a death occurs within the scope of the notice of death SOG?
a) The Honour Guard Drill Officer
b) The Deputy Fire Chiefs
c) The Platoon Chief (PC)
d) The Fire Chief
c) The Platoon Chief (PC)
T/F: All SOPs shall be reviewed every three (3) years and will be drafted and revised with the procedures listed.
True
How many sections are MFES SOPs organized into?
a) 5
b) 6
c) 7
d) 8
c) 7
Administration, operations, fire prevention & life safety, communications, professional development & accreditation and human respurces
Who is responsible for conducting a review of all SOPs within their assigned section every three years?
a) Fire Chief
b) Person Most Responsible (PMR)
c) Executive Officer
d) Administration Coordinator
b) Person Most Responsible (PMR)
How long do employees have to return their comments on SOPs to the PMR?
a) 14 days
b) 21 days
c) 30 days
d) 7 days
b) 21 days
What is the primary purpose of the backup analog phones at fire stations?
A) To provide an additional line for personal calls
B) To replace the VOIP phones permanently
C) To be used in case of a failure of the digital VOIP telephone system
D) To connect directly to mobile networks
C) To be used in case of a failure of the digital VOIP telephone system
Where are the three backup telephones located at Fire Station 101?
A) Fire truck garage, Administrative Assistant’s desk, and Kitchen Area
B) Reception area behind the Administrative Assistant’s desk, South District Chief’s Office, and Kitchen Area
C) Fire Prevention Office, South District Chief’s Office, and Break Room
D) Emergency Response Room, Kitchen Area, and Basement
Answer: B) Reception area behind the Administrative Assistant’s desk, South District Chief’s Office, and Kitchen Area
B) Reception area behind the Administrative Assistant’s desk, South District Chief’s Office, and Kitchen Area
Under what circumstances can MFES staff leave the station or place an emergency vehicle on the air?
A) Anytime they choose
B) Only for MFES business or with approval from a District Chief (DC) or higher
C) Only during personal errands
D) For any city-related business, including personal matters
B) Only for MFES business or with approval from a District Chief (DC) or higher
Which of the following is NOT allowed while MFES personnel are on duty?
A) Making reasonable local personal calls during unassigned times
B) Conducting non-city-related business activities
C) Making retail purchases with approval from Senior Staff
D) Taking 15-minute breaks while on the air for MFES business
B) Conducting non-city-related business activities
How many personnel are allowed to enter a retail establishment while purchasing sundry goods?
A) 1
B) 2
C) 3
D) 4
B) 2
Where are fire suppression personnel required to have their lunch and dinner?
A) At any available restaurant
B) At the station
C) At the nearest coffee shop
D) Anywhere as long as they are on duty
B) At the station
What must MFES personnel do if they are approached by the public while on break?
A) Ignore them and continue their break
B) Direct them to another officer
C) Interrupt their break and provide full attention, answers, or information
D) Only respond if it’s an emergency
C) Interrupt their break and provide full attention, answers, or information
What type of clothing is NOT allowed inside establishments that handle or distribute food products?
A) MFES dress uniform
B) Fire suppression personnel’s bunker gear
C) Casual station wear
D) Civilian clothing
B) Fire suppression personnel’s bunker gear
What information must be recorded if a complaint is directed toward MFES?
A) The complainant’s name, phone number, and all relevant information about the complaint
B) Only the complainant’s name
C) The complainant’s address and occupation
D) No information needs to be recorded
A) The complainant’s name, phone number, and all relevant information about the complaint
What is the protocol for lowering flags to half-staff for a retired MFES staff member?
a) Flags are not lowered for retired staff.
b) Flags are lowered immediately and remain at half-staff for 72 hours.
c) Flags are lowered on the day of the service and remain at half-staff until 1800 hours that day.
d) Flags are lowered on the day of the passing and remain at half-staff indefinitely.
c) Flags are lowered on the day of the service and remain at half-staff until 1800 hours that day.
What information must be included in the notification email sent by the PC regarding a death?
a) Funeral service details, visitation schedule, and dress uniform requirements
b) Name of the next of kin and condolences
c) Work history of the deceased member
d) A copy of the member’s service record
a) Funeral service details, visitation schedule, and dress uniform requirements
Who is responsible for posting the death notification email on the station bulletin board?
a) The Fire Chief
b) The Deputy Fire Chief
c) The Honour Guard Officer
d) On-duty Company Officers
d) On-duty Company Officers
Under what circumstances should flags be lowered to half-staff and fire station message boards updated?
a) Only for the death of an MFES service member in the line of duty
b) For any death related to MFES service members or Canadian firefighters
c) Only for deaths of active MFES members
d) At the discretion of the Company Officer
b) For any death related to MFES service members or Canadian firefighters
T/F: Employees shall make any address or telephone number changes in Employee Self-Service (ESS) immediately and advise the District/Section/Assistant Chief of such change.
True
T/F: All supervisors are responsible to ensure that lists and documents containing personal information are maintained securely and used to the intended purpose. These documents will be marked ‘confidential’.
True
T/F: Any documents with personal information shall be disposed of in accordance with the corporate policy. Supervisors will dispose of documents by depositing in the nearest recycling or refuse bin.
False
Supervisors will dispose of documents by depositing in the Iron Mountain box of the contracted shredding company.
Personal Telephone numbers are to contact employees for all of the following reasons EXCEPT:
a) an emergency death of a co-worker or retired member
b) scheduling duty exchanges
c) the availability of last minute vacation days
d) other business functions
c) the availability of last minute vacation days
T/F: No employee will reveal the telephone number or other information about an employee to another person, except as permitted by FOI/PP legislation (e.g. police inquiries). This includes informal telephone lists posted nearby telephones in the fire stations.
True
T/F: Any employee who receives an external request for personal information is instructed to take the caller contact information. A message will be passed on to the employee.
True
T/F: Fire station telephone numbers are listed and for external use only.
False
Fire Station telephone numbers are unlisted and for internal employee use only.
Who is responsible for the ongoing maintenance and sustainability of the Protective Measures Program?
A) Deputy Chief of Operations
B) Security Services
C) Facility Authorities
D) Peel Regional Police
B) Security Services
What should be done if a station door does not latch closed?
A) It should be ignored
B) It should be reported immediately
C) The door should be left open for ventilation
D) It should be locked manually every hour
B) It should be reported immediately
What action should be taken when an unauthorized trespasser is found on fire station property?
A) Ask them to leave politely
B) Lock all doors and remain inside
C) Report to police immediately
D) Conduct an internal investigation before taking action
C) Report to police immediately
Which Protective Measure is activated in response to a tornado?
A) Lock Down
B) Hold and Secure
C) Shelter in Place
D) Evacuation
C) Shelter in Place
What is the appropriate facility mode for an active shooter incident?
A) Shelter in Place
B) Lock Down
C) Hold and Secure
D) Evacuation
B) Lock Down
Who has overall command and control of a facility during the activation of a Protective Measure Facility Mode?
A) Security Services
B) Facility Authorities
C) Deputy Chief of Fire Prevention & Risk Reduction
D) Mississauga Fire & Emergency Services
B) Facility Authorities
Which agency may notify the Security Operations Centre about a security situation requiring facility activation?
A) Fire Services
B) Police Services
C) Office of Emergency Management
D) All of the above
D) All of the above
What should be done with overhead apparatus doors when personnel are not present?
A) They should remain open for ventilation
B) They should remain closed unless being monitored
C) They should be left slightly open for emergency access
D) They should only be closed at night
B) They should remain closed unless being monitored
How often should facility plans be reviewed and updated?
A) Monthly
B) Every six months
C) Annually
D) Every five years
C) Annually
Which of the following is NOT a Facility Mode listed in the Protective Measures SOG?
A) Shelter in Place
B) Hold and Secure
C) Fire Drill Mode
D) Lock Down
C) Fire Drill Mode
What is the first step the Facility Authority should take when activating a facility mode?
A) Contact Fire Communications (JFCC)
B) Notify the Deputy Chief of Operations
C) Alert all employees through email
D) Call Security Services for approval
A) Contact Fire Communications (JFCC)
In which scenario would a “Hold and Secure” be activated?
A) A hazardous chemical release inside the building
B) An armed assailant in the vicinity, but outside the facility
C) A bomb threat inside the facility
D) A physical altercation inside the facility
B) An armed assailant in the vicinity, but outside the facility
What is the method used to communicate with station crews if radio contact is unsuccessful?
A) Sending a physical messenger
B) Using iPhone and pager notifications
C) Sending an email notification
D) Announcing over a loudspeaker
B) Using iPhone and pager notifications
Who is authorized to instruct MFES personnel to record media using an Electronic Recording and Playback Device (ERPD)?
A) District Chief (DC)
B) A District Chief (DC) or Platoon Chief (PC)
C) Platoon Chief
D) Any MFES employee
B) A District Chief (DC) or Platoon Chief (PC)
What is the purpose of the Mississauga Fire & Emergency Services (MFES) uniform?
A) To provide comfort during long shifts
B) To serve as a casual dress option and present a professional appearance
C) To provide identification for personnel and present a professional appearance
D) To provide identification for personnel and allow personnel to wear any combination of clothing which is comfortable
C) To provide identification for personnel and present a professional appearance
Which of the following is NOT a type of MFES uniform as per the uniform SOG?
A) Dress uniform
B) Dress uniform of the day
C) Station wear uniforms
D) Benevolent T-Shirts, Pride T-Shirts or other T-Shirts providing support for the cause of the month
D) Benevolent T-Shirts, Pride T-Shirts or other T-Shirts providing support for the cause of the month
What is required of issued footwear?
A) It must be brand new at all times
B) It must be clean, polished, and have sufficient tread
C) It can be customized to the individual’s preference and have sufficient tread
D) It can be replaced with personal footwear
B) It must be clean, polished, and have sufficient tread
When must a collared station wear shirt be worn by fire suppression personnel?
A) During inspections, tactical familiarization, community functions, and parades
B) Only when attending official city meetings
C) When the chief calls and is visiting the station
D) During inspections and chief visits
A) During inspections, tactical familiarization, community functions, and parades
What is the rule regarding socks in the MFES dress uniform?
A) Any color or pattern is acceptable
B) They must be compatible with the dress uniform (plain dark blue or black)
C) They are optional
D) They must be white for visibility
B) They must be compatible with the dress uniform (plain dark blue or black)
B) They must be compatible with the dress uniform (plain dark blue or black)
What must be worn at all times when a tunic is required?
A) A baseball cap
B) A belt
C) A tie
D) A reflective vest
C) A tie
Where should the City of Mississauga Long Service Award Pin be worn?
A) On the right lapel of the uniform
B) On the left lapel of the uniform
C) On the right sleeve of the uniform
D) It doesn’t matter which side of the uniform
B) On the left lapel of the uniform
What is the requirement for employees engaging in physical fitness activities?
A) They must wear partial station uniform
B) They may wear sweatpants, shorts, approved T-shirts, and fitness shoes
C) They must change into casual clothing before participating
D) They are not allowed to engage in fitness activities while on duty
B) They may wear sweatpants, shorts, approved T-shirts, and fitness shoes
Who is responsible for ensuring compliance with the MFES uniform policy?
A) Each individual employee
B) District Chief
C) The Fire Chief and Supervisors
D) Supervisors
C) The Fire Chief and Supervisors
T/F: Company officers will wear a collared station wear shirt and epaulettes.
True
T/F: The St. John Ambulance First Aid Award is to be worn on the left lapel of the uniform.
False
Worn on the right lapel of the uniform.
T/F: MFES telephones shall be answered promptly. Phones should be answered where possible rather than letting them go to voicemail.
True
T/F: Personal calls are not allowed during an employees shift.
False
Personal calls shall be limited to those of necessity and shall be brief.
The following greeting shall be used to answer a telephone:
A) Greeting, name of Department/Division, offer assistance
B) Greeting, name of Department/Division, your first name, offer assistance
C) Greeting, name of Department/Division, your first name
D) Greeting, your name, offer assistance
B) Greeting, name of Department/Division, your first name, offer assistance
T/F: The dress uniform will be worn as a complete ensemble. The tunic is not to be worn in combination with the storm coat (only the parka).
True
