Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Learn Customer Experience

Study Customer Experience using smart web & mobile flashcards created by top students, teachers, and professors. Prep for a quiz or learn for fun!
Brainscape Certified flashcards
(0)
Decks
Flashcards
Learners
User Generated flashcards
(30)
Decks
Flashcards
Learners
  • Theories of Marketing
    Theories of Marketing

    Theories of Marketing

    By: Puk slewe
    1.1 Knowledge clip Customer experience management, 1.2 kc: network paradigm, 1.3 lecture 1 ...
    40
    Decks
    516
    Flashcards
    2
    Learners
  • CertRDB
    CertRDB

    CertRDB

    By: Kieran McKeown
    Topic 1: Retail banking customers, Topic 2: Customer segments + service delivery expectations, Topic 3: Customers in a digital age ...
    23
    Decks
    152
    Flashcards
    14
    Learners
  • WAS certification
    WAS certification

    WAS certification

    By: Sophie Ragas
    Accessibility Fundamentals - Disabilities, Guidelines, and Laws, Accessibility Testing: Screen Readers, Semantic Structure and Navigation ...
    19
    Decks
    470
    Flashcards
    14
    Learners
  • 3028MKT - Strategic Marketing
    3028MKT - Strategic Marketing

    3028MKT - Strategic Marketing

    By: Kate Cook
    Chapter #1: Intro to Market Based Management, Chapter #2: Marketing Metrics & Marketing Profitability, Chapter #3: Market Potential, Market Demand and Market Share ...
    10
    Decks
    209
    Flashcards
    33
    Learners
  • consumer behaviour
    consumer behaviour

    consumer behaviour

    By: Megan Wise
    video 1: decisions high low effort plus class notes, lecture 2 and class notes: heuristics and biased part 1, lecture 3 and class notes: heuristics and biases part 2 ...
    18
    Decks
    464
    Flashcards
    1
    Learner
  • Experience : Business Philosophy and Fundamental Concepts
    Experience : Business Philosophy and Fundamental Concepts

    Experience : Business Philosophy and Fundamental Concepts

    By: m a
    1 - Business Philosophy and Fundamental Concepts, 2 - Customer Experience Management Project Management, 3 - Technology and Experience ...
    4
    Decks
    57
    Flashcards
    1
    Learner
  • SN
    SN

    SN

    By: F Z
    SN Platform Overview, Next Experience Unified Navigation, Lists and Filters ...
    21
    Decks
    384
    Flashcards
    3
    Learners
  • Principles of Marketing
    Principles of Marketing

    Principles of Marketing

    By: Wei Kai Khoo
    1. Creating & Capturing Customer Value, 2. Partnering to build customer engagement, value and relationships, 3. Consumer behaviour & consumer culture ...
    12
    Decks
    346
    Flashcards
    1
    Learner
  • marketing
    marketing

    marketing

    By: Kees Slewe
    1 Reading- Understanding customer experience throughout the customer journey (Lemon and Verhoef 2016), 1 Lecture, 2 lecture ...
    27
    Decks
    383
    Flashcards
    1
    Learner
  • IAAP WAS Certification +
    IAAP WAS Certification +

    IAAP WAS Certification +

    By: Ivonne Bonn
    Image, SVG, and Canvas, Multimeida, Animation, Motion, Dynamic Updates, AJAX, and Single-Page Apps ...
    21
    Decks
    500
    Flashcards
    27
    Learners
  • Six Sigma
    Six Sigma

    Six Sigma

    By: Daniel Kang
    1. Organization-Wide Conciderations, 2. Leadership, 3. Impact on Stakeholders ...
    24
    Decks
    331
    Flashcards
    54
    Learners
  • Services Marketing
    Services Marketing

    Services Marketing

    By: Natalia Vergara
    Introduction, Theories, Service Quality ...
    10
    Decks
    83
    Flashcards
    1
    Learner
  • IT Consulting
    IT Consulting

    IT Consulting

    By: Vilem Hujnak
    Week 1 Foundations of IT Consulting and Customer Experience, Week 2 Technical Skills and Business Acumen, Week 3 Consultative Selling and Relationship Management ...
    5
    Decks
    81
    Flashcards
    1
    Learner
  • Admin
    Admin

    Admin

    By: carina al-der
    (Org setup I 3%) Default Locale and language settings, (Org setup I 3%) Company settings: Time Zone and Currencies, (Org setup I 3%) Organization ID, Licenses, and Salesforce API ...
    39
    Decks
    948
    Flashcards
    13
    Learners
  • Cebuano - B2
    Cebuano - B2

    Cebuano - B2

    By: Drew Riveral
    Intermediate Conversations, Workplace Communication, Cultural Experiences And Traditions ...
    10
    Decks
    165
    Flashcards
    1
    Learner
  • Social Media
    Social Media

    Social Media

    By: Susanne t
    L1: What is social media marketing?, L2: History, recent developments and ethics, L3: Platforms and network effects ...
    16
    Decks
    412
    Flashcards
    2
    Learners
  • Tourism management
    Tourism management

    Tourism management

    By: Jenny Chau
    Basic Facts, Chapter 1: The metamorphosis of services, Chapter 2: Special features of services ...
    13
    Decks
    139
    Flashcards
    12
    Learners
  • PAB User Interface
    PAB User Interface

    PAB User Interface

    By: Jose Rodriguez
    Custom App Design, Lookup Filters, Object Links ...
    10
    Decks
    62
    Flashcards
    1
    Learner
  • Service
    Service

    Service

    By: Guy pierre
    Customer Experience, Preparation Best Practice, CSM Operation ...
    6
    Decks
    209
    Flashcards
    1
    Learner
  • CHAA
    CHAA

    CHAA

    By: Gray Herndon
    Glossary, Customer Experience, Practice Questions ...
    6
    Decks
    202
    Flashcards
    1
    Learner
  • Marketing
    Marketing

    Marketing

    By: Julia Grubert
    Chapter 1: Customer Value, Satisfaction, Relationships, And Experiences, Chapter 2: Developing Successful Marketing Strategies, Chapter 3: Scanning The Marketing Environment ...
    8
    Decks
    166
    Flashcards
    10
    Learners
  • Salesforce Admin GUIDE Trailhead
    Salesforce Admin GUIDE Trailhead

    Salesforce Admin GUIDE Trailhead

    By: carina al-der
    Customize a Salesforce Object, Accounts & contacts for lightning experience, Leads & Opportunities for Lightning Experience ...
    18
    Decks
    221
    Flashcards
    2
    Learners
  • BUS-X333
    BUS-X333

    BUS-X333

    By: Grace D
    pathways to business ownership, opportunities, customer interviews ...
    8
    Decks
    157
    Flashcards
    1
    Learner
  • MKT 251 - Intro to Marketing
    MKT 251 - Intro to Marketing

    MKT 251 - Intro to Marketing

    By: Makenna Tessler
    Chapter 1 Terms, Chapter 2 - Strategic Planning in Contemporary Marketing, Chapter 3 - The Marketing Environment, Ethics, and Social Responsibility ...
    10
    Decks
    394
    Flashcards
    3
    Learners
  • Product Management
    Product Management

    Product Management

    By: Beta Alfa
    1, Competitive and Market Analysis, Customer Development ...
    9
    Decks
    127
    Flashcards
    3
    Learners
  • Professional Banker Certificate
    Professional Banker Certificate

    Professional Banker Certificate

    By: Rebecca Humphreys
    Banks and Banking in a Digital Age, Unit 5 - The legal and regulatory environment, Unit 2- Products And Services, Distribution Channels And The Customer Experience ...
    7
    Decks
    143
    Flashcards
    8
    Learners
  • WAS IAAP Flash Cards
    WAS IAAP Flash Cards

    WAS IAAP Flash Cards

    By: Michael Tedeschi
    Accessibility Fundamentals - Disabilities, Guidelines, and Laws, Designing an Accessible User Experience, Semantic Structure and Navigation ...
    13
    Decks
    95
    Flashcards
    25
    Learners
  • CRM
    CRM

    CRM

    By: Marc Schneider
    Kapitel 1 - Einführung, Kapitel 2- Kundenbindung, Kapitel 3 - Relationship-Marketing und Kundenzufriedenheit ...
    11
    Decks
    128
    Flashcards
    5
    Learners
  • Data Science Interview Questions
    Data Science Interview Questions

    Data Science Interview Questions

    By: Mariam Gasparian
    About Myself, Experience, Python Questions ...
    8
    Decks
    135
    Flashcards
    1
    Learner
  • Marketing
    Marketing

    Marketing

    By: Ranya Younis
    Intro, Marketing Environment, STP and Strategic Marketing ...
    16
    Decks
    207
    Flashcards
    1
    Learner

Knowledge Genome

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions