Yr 11 Flashcards
What are Human Resources
The people who do the work for the business
What is a organisational structure
How people in departments are organized within the business
What is a organsational chart
Diagrams that show the internal structure of the business
What is a flat organistional structure
A organizational structure with few levels of hierarchy
What is a tall organisational structure
A structure with many levels of hierarchy
What is a zero hour contract
Employee has no guaranteed hours of work e.g supply teacher
What is flexible working
Relates to working arrangements where there are a variety of options offered to employees in of working location and patterns of working
What is flexi time
When a worker can choose when to work
What is chain of command
The levels to how info is communicated
What is person specification
List of qualifications a worker needs to carry out a job
What is labor turnover
Percentage of people leaving a job in a year
What is external recruitment
Finding people outside the business
What is span of control
How many people the manager or team leader is responsible for
What is curriculum vitae
Summarizes a candidates skills, work experience and education/qualifications
What are group activities?
Involve being able to work as a Team. Popular group activites include practical task and Role play
What are references?
Statements from previous or current employer or responsible person about the sustainability of the applicant for the job. This may be about punctuality or how well they work.
What is a recruitment agency?
Acts as a middle man between organisation who Carry out the recruitment and selection process on behalf of a business
What is a employment agency?
Keep lists of people who are willing to do certain types of work and therefore have workers readily available to work
What is motivation?
The commitment to something
What is retention?
When employees stay with in the firm for longer periods of time
Positives of High retention?
Money does not need to be spent on recruitment
Benefits of an organisational structure
Can see who is reponsible for what
Can view links between departments
Can see who is acountable for each person
Advantage of a tall organisational structure
-More promotional opportunities
-Narrower span of contol so manager can spend more time with subordinates
Advantages of email and text
Low cost
Instantly recieved
Disadvantages of email and text
Can be overwhelming
Can be disruptive
Advantages of websites
-New products can be commercialized to customers
-feedback opportunities for customers
Disadvantages of websites
Cost involved maintaining the website
Customers may leave negative reviews
Internal ways to promote a job
Posting it on to staff website e.g Colin
Putting physical copy’s out
Sending emails
What do recruitment agencies do
Draw up a job description for the employer
Draw up a person specification for the employer
Advertises the post
Review the applications
Shortlist the candidates
Then interview them
What is a fringe benefit
-Additional benefits given to the employee e.g car if it’s Audi
What is a loss leader
Where a price is reduced until almost no profit
What are non financial methods of motivation
Praise
Awards
Environment
What is training
A short term process of increasing the knowledge and skills of the workforce to enable them to perform there job efficiently
What is staff development
A long term process focused on helping the worker realize there long term potential
Advantages of training and development for an employee
Feel more comfortable about starting the job because they are familiar with the premises
Advantages to the business of training and development
Worker will ask less questions and therefore be more productive
What is on the job training
When an employee is trained while doing the job
Advantages of on the job training
-trainee is given individual training
-trained the way the firm wants it done
-cheaper than of the job training no travel costs
Disadvantage of on the job training
-Not suitable for groups
-Job may not be done well at first
-If trainee does not have good training skills employee may not be trained well
Factors effecting choice of training
Type of job
Firms budget
Time available
What is a legislation
Government makes laws in order to control business actions, in order to protect the needs of a stakeholder
Positives of a legislation
-Protects employees from exploitation and receiving unequal treatment in the workplace
Negative of legislation
Business costs increase as implementing employee legislation is as expensive and time consuming
How is technology and machinery good for businesses
-Saves money in the long run because reduction in labor wages
-produces goods and services for efficiently/ productivity increases
-can reduce workplace accidents
What is automation
When machinery is used and a computer controls it.
Negatives to robots
-Initial cost is very expansive
-Breakdown can be problematic resulting in loss of production time
