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Business > Yr 11 > Flashcards

Yr 11 Flashcards

1
Q

What are Human Resources

A

The people who do the work for the business

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2
Q

What is a organisational structure

A

How people in departments are organized within the business

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3
Q

What is a organsational chart

A

Diagrams that show the internal structure of the business

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4
Q

What is a flat organistional structure

A

A organizational structure with few levels of hierarchy

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5
Q

What is a tall organisational structure

A

A structure with many levels of hierarchy

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6
Q

What is a zero hour contract

A

Employee has no guaranteed hours of work e.g supply teacher

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7
Q

What is flexible working

A

Relates to working arrangements where there are a variety of options offered to employees in of working location and patterns of working

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8
Q

What is flexi time

A

When a worker can choose when to work

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9
Q

What is chain of command

A

The levels to how info is communicated

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10
Q

What is person specification

A

List of qualifications a worker needs to carry out a job

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11
Q

What is labor turnover

A

Percentage of people leaving a job in a year

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12
Q

What is external recruitment

A

Finding people outside the business

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13
Q

What is span of control

A

How many people the manager or team leader is responsible for

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14
Q

What is curriculum vitae

A

Summarizes a candidates skills, work experience and education/qualifications

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15
Q

What are group activities?

A

Involve being able to work as a Team. Popular group activites include practical task and Role play

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16
Q

What are references?

A

Statements from previous or current employer or responsible person about the sustainability of the applicant for the job. This may be about punctuality or how well they work.

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17
Q

What is a recruitment agency?

A

Acts as a middle man between organisation who Carry out the recruitment and selection process on behalf of a business

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18
Q

What is a employment agency?

A

Keep lists of people who are willing to do certain types of work and therefore have workers readily available to work

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19
Q

What is motivation?

A

The commitment to something

20
Q

What is retention?

A

When employees stay with in the firm for longer periods of time

21
Q

Positives of High retention?

A

Money does not need to be spent on recruitment

22
Q

Benefits of an organisational structure

A

Can see who is reponsible for what
Can view links between departments
Can see who is acountable for each person

23
Q

Advantage of a tall organisational structure

A

-More promotional opportunities
-Narrower span of contol so manager can spend more time with subordinates

24
Q

Advantages of email and text

A

Low cost
Instantly recieved

25
Q

Disadvantages of email and text

A

Can be overwhelming
Can be disruptive

26
Q

Advantages of websites

A

-New products can be commercialized to customers
-feedback opportunities for customers

27
Q

Disadvantages of websites

A

Cost involved maintaining the website
Customers may leave negative reviews

28
Q

Internal ways to promote a job

A

Posting it on to staff website e.g Colin
Putting physical copy’s out
Sending emails

29
Q

What do recruitment agencies do

A

Draw up a job description for the employer
Draw up a person specification for the employer
Advertises the post
Review the applications
Shortlist the candidates
Then interview them

30
Q

What is a fringe benefit

A

-Additional benefits given to the employee e.g car if it’s Audi

31
Q

What is a loss leader

A

Where a price is reduced until almost no profit

32
Q

What are non financial methods of motivation

A

Praise
Awards
Environment

33
Q

What is training

A

A short term process of increasing the knowledge and skills of the workforce to enable them to perform there job efficiently

34
Q

What is staff development

A

A long term process focused on helping the worker realize there long term potential

35
Q

Advantages of training and development for an employee

A

Feel more comfortable about starting the job because they are familiar with the premises

36
Q

Advantages to the business of training and development

A

Worker will ask less questions and therefore be more productive

37
Q

What is on the job training

A

When an employee is trained while doing the job

38
Q

Advantages of on the job training

A

-trainee is given individual training
-trained the way the firm wants it done
-cheaper than of the job training no travel costs

39
Q

Disadvantage of on the job training

A

-Not suitable for groups
-Job may not be done well at first
-If trainee does not have good training skills employee may not be trained well

40
Q

Factors effecting choice of training

A

Type of job
Firms budget
Time available

41
Q

What is a legislation

A

Government makes laws in order to control business actions, in order to protect the needs of a stakeholder

42
Q

Positives of a legislation

A

-Protects employees from exploitation and receiving unequal treatment in the workplace

43
Q

Negative of legislation

A

Business costs increase as implementing employee legislation is as expensive and time consuming

44
Q

How is technology and machinery good for businesses

A

-Saves money in the long run because reduction in labor wages
-produces goods and services for efficiently/ productivity increases
-can reduce workplace accidents

45
Q

What is automation

A

When machinery is used and a computer controls it.

46
Q

Negatives to robots

A

-Initial cost is very expansive
-Breakdown can be problematic resulting in loss of production time

47
Q
A

Business (2 decks)

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