Yr 11

Question 1

What are Human Resources

Answer 1

The people who do the work for the business

Question 2

What is a organisational structure

Answer 2

How people in departments are organized within the business

Question 3

What is a organsational chart

Answer 3

Diagrams that show the internal structure of the business

Question 4

What is a flat organistional structure

Answer 4

A organizational structure with few levels of hierarchy

Question 5

What is a tall organisational structure

Answer 5

A structure with many levels of hierarchy

Question 6

What is a zero hour contract

Answer 6

Employee has no guaranteed hours of work e.g supply teacher

Question 7

What is flexible working

Answer 7

Relates to working arrangements where there are a variety of options offered to employees in of working location and patterns of working

Question 8

What is flexi time

Answer 8

When a worker can choose when to work

Question 9

What is chain of command

Answer 9

The levels to how info is communicated

Question 10

What is person specification

Answer 10

List of qualifications a worker needs to carry out a job

Question 11

What is labor turnover

Answer 11

Percentage of people leaving a job in a year

Question 12

What is external recruitment

Answer 12

Finding people outside the business

Question 13

What is span of control

Answer 13

How many people the manager or team leader is responsible for

Question 14

What is curriculum vitae

Answer 14

Summarizes a candidates skills, work experience and education/qualifications

Question 15

What are group activities?

Answer 15

Involve being able to work as a Team. Popular group activites include practical task and Role play

Question 16

What are references?

Answer 16

Statements from previous or current employer or responsible person about the sustainability of the applicant for the job. This may be about punctuality or how well they work.

Question 17

What is a recruitment agency?

Answer 17

Acts as a middle man between organisation who Carry out the recruitment and selection process on behalf of a business

Question 18

What is a employment agency?

Answer 18

Keep lists of people who are willing to do certain types of work and therefore have workers readily available to work

Question 19

What is motivation?

Answer 19

The commitment to something

Question 20

What is retention?

Answer 20

When employees stay with in the firm for longer periods of time

Question 21

Positives of High retention?

Answer 21

Money does not need to be spent on recruitment

Question 22

Benefits of an organisational structure

Answer 22

Can see who is reponsible for what
Can view links between departments
Can see who is acountable for each person

Question 23

Advantage of a tall organisational structure

Answer 23

-More promotional opportunities
-Narrower span of contol so manager can spend more time with subordinates

Question 24

Advantages of email and text

Answer 24

Low cost
Instantly recieved

Question 25

Disadvantages of email and text

Answer 25

Can be overwhelming Can be disruptive

Question 26

Advantages of websites

Answer 26

-New products can be commercialized to customers -feedback opportunities for customers

Question 27

Disadvantages of websites

Answer 27

Cost involved maintaining the website Customers may leave negative reviews

Question 28

Internal ways to promote a job

Answer 28

Posting it on to staff website e.g Colin Putting physical copy’s out Sending emails

Question 29

What do recruitment agencies do

Answer 29

Draw up a job description for the employer Draw up a person specification for the employer Advertises the post Review the applications Shortlist the candidates Then interview them

Question 30

What is a fringe benefit

Answer 30

-Additional benefits given to the employee e.g car if it’s Audi

Question 31

What is a loss leader

Answer 31

Where a price is reduced until almost no profit

Question 32

What are non financial methods of motivation

Answer 32

Praise Awards Environment

Question 33

What is training

Answer 33

A short term process of increasing the knowledge and skills of the workforce to enable them to perform there job efficiently

Question 34

What is staff development

Answer 34

A long term process focused on helping the worker realize there long term potential

Question 35

Advantages of training and development for an employee

Answer 35

Feel more comfortable about starting the job because they are familiar with the premises

Question 36

Advantages to the business of training and development

Answer 36

Worker will ask less questions and therefore be more productive

Question 37

What is on the job training

Answer 37

When an employee is trained while doing the job

Question 38

Advantages of on the job training

Answer 38

-trainee is given individual training -trained the way the firm wants it done -cheaper than of the job training no travel costs

Question 39

Disadvantage of on the job training

Answer 39

-Not suitable for groups -Job may not be done well at first -If trainee does not have good training skills employee may not be trained well

Question 40

Factors effecting choice of training

Answer 40

Type of job Firms budget Time available

Question 41

What is a legislation

Answer 41

Government makes laws in order to control business actions, in order to protect the needs of a stakeholder

Question 42

Positives of a legislation

Answer 42

-Protects employees from exploitation and receiving unequal treatment in the workplace

Question 43

Negative of legislation

Answer 43

Business costs increase as implementing employee legislation is as expensive and time consuming

Question 44

How is technology and machinery good for businesses

Answer 44

-Saves money in the long run because reduction in labor wages -produces goods and services for efficiently/ productivity increases -can reduce workplace accidents

Question 45

What is automation

Answer 45

When machinery is used and a computer controls it.

Question 46

Negatives to robots

Answer 46

-Initial cost is very expansive -Breakdown can be problematic resulting in loss of production time