YOU GOT THIS Flashcards
Tell me about yourself?
- Thank you for your time
-Born and raised in Idaho and surrounded with Aviation from an early age
-Dad retired after 36 years between Northwest and Delta
-Mom NWA flight Attendant
-Brother is a pilot
-We were that Delta family - Learned to love aviation from that flight my brother and I took
-In High School Was two sport athlete and captain of the baseball team jr and sr year
-Straight out of high school we went to part 141 flight school in Bozeman Montana at summit aviation. During this time earned a associates degree from gallatin college. I was the only one to graduate on time
-Moved to Boise Idaho and continued my education while flight instruction
-Graduated Cum laude from Boise state with a bachelors applied science with a leadership cert
-Hired on with Skywest
-Learned about the delta model, customer service, passenger operations, was able to fly with my brother and parents on board a delta connection flight
-Hired with Atlas
-Currently the youngest 747 pilot in the company and possible the world
-work with an extremely diverse pilot population
-CPDLC, Oceanic operations, Theaters, wide body international, augmented crews ect.
-Brother just got hired
-Dad inspired me with his loyalty and I want nothing more to display that loyalty and commitment to the same company my father retired at and my brother currently works for.
-AND I appreciate your time
What is your greatest accomplishment?
Becoming the youngest 747 pilot at Atlas and possibly the world
How do you motivate people?
-I like to take what I have learned from being a flight instructor over the past few years and try to relate with people on a personal level. find common interests that we both are excited about and show them that their goals are attainable and share ways that I was able to accomplish some of mine
What is your leadership style?
-Lead by example and be a team player,
-that we are in this together and we can help each other find success in accomplishing the task
-
TMAAT you were given a task you were not prepared for?
Moving across the country
had help from my amazing girlfriend and friends in the area
TMAAT when you depended on others?
During Atlas training, my grandfather passed away and during that time I depended on and leaned on my family, girlfriend
Realising that going at it alone would be much more difficult than asking for help
Situation: You are the Captain and almost ready to push. You are informed that there are 20 first class meals missing. 20 minutes to get them. Do you take the delay?
Yes, but elaborate. Let the company know. Let gate agent know. Ask if they can get meals from another aircraft with a later departure. Make PA, “waiting on additional service items” and not “waiting on first class meals.”
Tell me 1 thing you like and 1 thing you dislike about your job?
+the flying
-19 days away at a time
What is the most challenging situation in the aircraft you have ever experienced?
micro burst
You have been accused of being seen at the bar before the flight by a passenger in the terminal. How do you handle it?
-get a customer service representative involved
-Find a private place to talk with the concerned customer
-listen, empathise and covey that this simply was not the case
-if we need to get law enforcement involved no problem
What are the Delta core values?
- HONESTY
- INTEGRITY
- RESPECT
- PERSEVERANCE
- SERVANT LEADERSHIP
Why Delta?
Professional reasons:
-Diversity of flying (Narrow body vs widebody)
-I believe that delta
-Provides the best product in the industry
Personal reasons:
-Family
TMAAT you had a conflict with a superior? OR a subordinate?
-Zoe 75 boss taking tips
-talked with my dad and he said figure it out
-found the right setting to talk with him
-Was not accusing
-Came to a solution
What would be a challenge if you get hired at Delta?
Possible transition from Widebody international flying to narrow body 4 leg days
TMAAT you saw a pilot bend or break a rule?
-Flying with Jason Ford and his non standard request regarding APU usage
TMAAT you had a customer service complaint, and what the outcome was.
TMAAT you intervened to prevent an unsafe situation
Atlas thunderstorm
Atlas FLCH story
TMAAT you supported a policy that you did not agree with
SkyWest APU Bleed Story
Atlas thrust lever usage on take off
TMAAT you turned a negative into a positive
.
TMAAT you worked in a diverse group, and what was the outcome.
Atlas teaching story
TMAAT you failed as a leader?
-Tys RV10
-Ty wanted to fly right away
-Started from square one but did not communicate that well to Ty
-HOW YOU FIXED IT AND WHAT YOU LEARNED
-HOW YOU APPLY WHAT YOU HAVE LEARNED
What would my chief pilot say I need to improve on?
My Chief pilot would most likely have to look me up to see who I was, but if he did, he would see a good training record with no repeats/failulars. He would see a reliable pilot who shows up on time and doesn’t abuse sick leave. but everyone has some things they want to improve on personally and for me I would say more community involvement
The current community involvement I do is elder care for my grandparents
homeless outreach
Donations
What is your biggest weakness?
Detail oriented, a bit of a perfectionist, very organized.
Emphasize how you are overcoming it
What makes a good leader?
My communication skills
-working in a 4 crew environment
Ability to get along with almost everyone
-Friends of all ages and backgrounds
Experence
-Domestic, international, Travel
TMAAT you had a conflict in the cockpit.
SkyWest Divert
-I learned that we don’t have to be best friends but we do need to work together in the interest of safety and keep it professional
TMAAT you had to mediate between coworker disagreements.
Skywest late flight attendant and Matt Mortan was upset
TMAAT when my integrity was questioned.
RV12 Engine fail
TMAAT when you had a difficult coworker.
Atlas Air Force ass who didn’t think I knew much
TMAAT you were stressed and how did you handle it/ How do you handel stress?
-Atlas training
Talk about Personal and professional
-Preparation
-exersize
-dad as a 36 year delta captain “Slow down and expand your team”
TMAAT you helped change a policy at your company.
RV12 Overheat policy
SkyWest APU bleed
Atlas thrust levers
When have you disagreed with company policy?
Skywest APU
Atlas thrust lever
TMAAT a coworker had an inappropriate attitude, and you had to talk to them about it.
Below 10k talking
TMAAT you had a difficult passenger, and how you dealt with it.
Sick passenger
Nervous passenger
What was your biggest career setback?
Commercial Single Engine Failure
TMAAT you had to motivate others and adjust your leadership style
-Atlas ground school hosting study groups and motivating people to stay in the flight
-Adjusted my public speaking
TMAAT you had a crewmember totally shut down on you.
.
What misconceptions do people have about you?
.
Name 4 solid key traits about yourself,
back each up.
When given a situational question or hypothetical you should start by ______
define the situation…
I see this as a customer service issue or safety issue
What makes the difference between an average pilot and an exceptional pilot?
Average: Safe, proficient, does their job. Exceptional pilot: Always learning, shows humility, is a role model, is a mentor, goes above and beyond
What type of pilot are you?
.
TMAAT where you were a good communicator.
.
TMAAT where you mentored another.
.
TMAAT where you used leadership in a difficult situation.
.
TMAAT you went above and beyond.
TMAAT you were criticized by a captain. What did you do about it?
TMAAT when you delivered criticism.
In private! build the setting
-TMAAT when you held an unpopular stance in the workplace
How do you value diversity?
Use atlas Pilot group example
TMAAT you had a difficult customer?
-Skywest delta connection sick passenger while deadheading and FAs were overwhelmed
What was your most stressful flight?
-Microburst
What did you learn from it? -Usage of CRM
-know your limits (Aircraft and yourself)
TMAAT you had a complex situation you needed to handle?
2 man crew
747
Incheon to Shanghai
Pilot flying
WHAT did you learn?
Time management
working at a methodical pace
utilizing CRM
don’t let outside forces pressure you
TMAAT you made a decision that had an unexpected outcome?
.
TMAAT you were pressured to make a decision you were uncomfortable with?
Windy day, SkyWest taxing out and our before takeoff checklist had our N1 Values way off. Captian was in a big rush and said it would be fine and continued, felt pressured to go, took the runway and I spoke up saying I was uncomfortable, exited, got new numbers, found our mistake and continued
WHAT DID YOU LEARN
What did you learn from you checkride fail?
-Take full responsibility
-How to handle failure
-processed these emotions
-Gave me motivation to retrain
-Passed the second time around no problem
-No 121 fails
Became a CFI with 100% pass rate and used what I learned to help better prepare my students.
FA tells you that an Elderly passenger sees her dog on the ramp not being loaded and its cold and raining… What do you do
- Thank the FA and Get the FO involved with preflight items to continue the operation
- Communicate with the pax and empathise and gather information
- Go on the ramp and talk with the rampers to see if you can help
- Get a customer service rep involved if need be
ANY CRM question
Fly the airplane
2 in 2 out
SAFETY IS No.1
What is something you regret saying in the cockpit?
Small town USA
In a difficult CRM question, what are some good ground rules
Fly the airplane
2 in 2 out
SAFETY IS No.1
-Revert to Deltas company procedures/core values
TMAAT you witnessed an unsafe act?
OE with a very experienced LCP
Flying too close to a CB
two other FOs spoke up and no action was taken
LCP wanted to use this as a learning moment
I spoke up and we need to do this now
Received an offset from ATC
Learned the importance of speaking up and never compromising safety
Fatigue question
-ANC crew room
-Very tired
-Slated to have the leg and second rest
-Spoke up
-Got some good rest
-Got my take off and landing the next day
TMAAT you had to bend or break a rule
-RMS-ICN GPU problem
-Worked with all resources to include MX, dispatch, duty pilot, and chief pilot to gain approval to use a modified before start procedure and to use the #4 engine as an APU
-kept safety as #1
-made damn sure that we didn’t miss anything
-the only time to bend or break a rule is with the company involved or for safety and if you do something nonstandard the importance of making sure everything is done right
SkyWest APU bleed
Atlas training for cargo fire
TMAAT someone questioned your integrity
-RV 12 Engine failure that could not be replicated
-pressured to fly
-trusted my gut and training and refused the flight
-took the plane to another specialist and we found the problem and created a solution
-why I’m telling you this story is because of the importance of safety as my number one at all times. Regardless. And I’ll bring that to delta
TMAAT Breakdown in CRM
-Hong Kong to ANC
-crew change with extremely tired FO
-Approaching coast out
-talked with him and how we should bring the Captian up and he should get the first rest
-I learned how important it is to foster communication and CRM. Also the importance of recognizing fatigue
Bomb threat below 5000’
TMAAT you lied as an adult?
-Greater good
-withheld information
-Personal “Family member”
Rules for difficult negative questions
Answer should be
1. Necessary for safety
2. morally the right thing to do
3. emergency to save a life
4. permission to do so
Who inspired you to be a mentor?
My father and his loyalty
And I want to show that same loyalty
WITH EVERY QUESTION
Pause. Ask yourself why are they asking this?
TMAAT you had to work outside your comfort zone?
-First landing at Atlas in the newest 747 ever built
-trusted the training and my line check airmen
-successful landing
-learned to work with my co workers, voice my thoughts whenever I am uncomfortable, and to trust training
What seperates a good pilot from a great pilot?
MY STRENGTHS LIST QUESTIONS
1. Safe
2. Always learning
3. Good communicator and listener
4. Motivated to improve
5. Team player
Tell me something that is not on your resume?
1 2 punch (Personal and professional)
Good friend and a good listener
Check in on my friends and make sure everyone is doing well
What is one word that describes you?
Motivated and back it up with accomplishments
What is a pinnacle flight that had defined you today?
Flight with mom dad and Connor and show hireable traits
Good communication
Customer service
How to end a story
“why i picked this story is to show you that ____”
“What I want you to know about me is ____”
Bring it full circle
TMAAT you too initiative when not in charge?
Complex reroute prior to coast out of Japan
Worked with other FO
Dispatch
Reanalysis
New re-dispatch
Show our work and present it to CA
TMAAT someone was inappropriate in the cockpit?
Maybe talking below 10k
TMAAT optimism played a role in a difficult situation?
Optimism in Atlas crew scheduling changes
What is your best attribute?
Safety and back it up with the one two punch
TMAAT where a checklist did not apply?
RMS-ICN flight
TMAAT you inspired trust?
leadership question
maybe atlas ground school being the leader there with all the more experienced pilots
What is the biggest challenge you’ll face coming to delta?
the possibility of flying narrow body multi leg days, emphasize that i’m excited to do so and i really enjoyed it at skywest
“i’m excited for the challenge” “i’ve always sought out challenge in my career”
Why delta?
- Deltas product (Head)
- quality of life (head)
- Delta hometown hero (Heart) end with a bang
How did you prepare for this interview
My whole life
end with interview prep to put my best foot forward
have you applied anywhere else?
Like every good pilot should do, I always have an alternate
TMAAT you where counselled
Transitioning from a RV12 to an E175 and the amazing instructors and captains along the way
TMAAT you saw a coworker struggling and how did you help them out?
747 OE student gave them a piece of gum and told them just to relax and trust their training. your doing great
How do you foster communication?
Talk about atlas and how crucial communication is in china?
TMAAT you worked with someone diverse
How do you tell the difference between being a little tired and fatigue?
Recognize it
Patterns
Micro sleeps
revert to training
TMAAT it was difficult to stay positive?
Working a 17 day trip
Captian and myself were extended an extra two day to do LAX-INC
Captains wife was recovering from some type of surgery related to cancer
Sympathized with Captian, made sure he was fit to fly, made sure the safety of the flight was not at risk. Made him a cup of aero press coffee and tried my best to cheer him up. Had a good flight talked with him for hours.
Reaction: stay positive, help each other out, stay flexible, ensure that safety or CRM is not compromised
Villain Hypotheticals
- Protect the company, the passengers and him or her self
Divert hypothetical
In talking with dispatch see if this is where they want the plane to go. Maybe we have enough fuel to fly further away so these small airports closer to Atlanta
Disagreement with FA and someone else Hypothetical
Go with the FA
New FA hears something go “bump”
Nothing backing up this
All indications point to it’s all good
- Transfer controls
- Gather intel (expand your team)
- Get options
- Get feedback and make a decision
- Take back controls
Divert somewhere and make the most safe decision possible
We can’t take that risk
CRM of that flight attendant is very important
Don’t back down from your situation
