Year One Flashcards
What is the meaning of communication?
According to the American Society of Training Directors, a good communication is the interchange of thought or information to bring about mutual understanding and confidence or good human relations.
What are the five ways that communication can take place in?
- Through the spoken word
- Through the written word
- Through pictures and diagrams
- Through facial expressions, behavior and posture
- Through non-verbal sounds
List five features or characteristics of communication.
- It involves at least two persons.
- Message is a must.
- Communication may be written, oral or gestural.
- Communication is a two way process.
- It’s primary purpose is to motivate a response.
What are the elements of communication.
- Communicator. This is the sender, speaker, issuer who intends to convey or transmit a message.
- Communicate. This is the one to whom a communication is meant for
- Message. Message refers to the subject matter of communication.
- Communication channel. The media by which information and understanding are passed from the sender to the receiver.
- Feedback. This is reply or reaction of the information transmitted on the communicate.
What is the process of communication.
- The communicator first of all, conceives an idea about what he/she wishes to communicate.
- The idea is translated into words or any other form in which the receiver will be able to understand.
- The communicator selects a suitable media for the transmission of the message.
- The message is received by the communicate. He tries to understand the message by decoding.
- The communicate acts on the message.
- Feedback
What are the factors to be considered when selecting the means of communication.
- Nature of message
- Cost
- Record
- Distance
- Scale of organization
- Supporting technology
What is business communication?
Business communication is the process whereby one transacts some commercial activity ie providing goods and services, with the intention of generating profit.
What are the goals of communication.
- To improve the recipient’s level of understanding.
- To elicit receiver’s response
- To create good relations
- To create organizational goodwill
What are the barriers to effective communication.
- Linguistic barriers
- Psychological barriers
- Emotional barriers
- Physical barriers
- Cultural barriers
- Organizational structure barriers
What are the main stages of the communication process
- Conception
- Encoding the message
- Selection of a suitable channel
- Decoding the message
- Interpreting the message
- Feedback
What are the principles of effective communication?
- Choice of words
- Clarity of purpose
- Listen intelligently
- Selection of suitable media
- Appropriate timing of the communication
- Obtaining feedback
- Standards
What are the 7C’s of principles of communication.
- Completeness
- Conciseness
- Consideration
- Concreteness
- Courtesy
- Correctness
Communication is classified into 3 main categories, what are they?
- Written communication. This is where the information transmitted is written examples include, letters, memoranda, reports, journals, press releases, minutes and magazines.
- Oral community. This is where information is transmitted by word of mouth such as face to face conversations, telephone conversations, meetings, public address systems as well as conferences.
- Visual communication. It involves the use of tables, diagrams, chats, graphs and pictures to transmit information
