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Retail > Year 10 > Flashcards

Year 10 Flashcards

1
Q

What are some bussiness types in retail

A

Chain
Cooperative
Departement store
E commerce
Franchise
Owner opperated
Specialty Store

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2
Q

what is the difference between award, agreement and contract

A
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3
Q

What is the EEO

A
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4
Q

Rights & responsibilities of employers

A
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5
Q

Rights and responsibilities of employees

A
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6
Q

Departements in a retail store

A

Finance/Cash office
HR/ payroll
Customer service
Stock
Pos
Management
Marketing
Stock buying
Visual Merchandising

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7
Q

Cashier/Sales

A

Providing service to customers and handling transactions

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8
Q

Filler/Faces

A

Shelf stacking putting out new stock

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9
Q

Specialist positions

A

Know about the products and can explain how to use

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10
Q

Merchandiser

A

Rearranging stocl/putting out new stock to create enticing environment for customers

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11
Q

Buyer

A

Purchasing stock

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12
Q

Accounting/ Finance

A

Payroll Human resources

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13
Q

Management

A

coordinating and leading people

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14
Q

Assertive

A

Confident and direct when trying to get what one wants or saying what one wants to say

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15
Q

Award

A

A legal document, which specifies the minimum conditions for employees

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16
Q

Bullying

A

Repeated unreasonable behaviour towards another person or group which creates a risk to health and safety

17
Q

Closed questions

A

Questions that have a 1 or 2 word answer

18
Q

Complaint Handling

A

A process used to resolve complaints of discrimination and harassment can improve staff satisfaction and avoid customer complaints

19
Q

Conflict management

A

The process of limiting the negative aspect of conflict while increasing the positive aspects of the situation

20
Q

Contract

A

A legally binding document recognizes and governs the rights and duties of the parties to agreement

21
Q

Direct discrimination

A

Retail (1 decks)

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