Xfinity Home Security

Question 1

*Xfinity Home Security

Name 4 features that Xfinity Secure offers that Xfinity Control does not?

Answer 1

Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.

Question 2

*Xfinity Home Security

How many pictures can you take daily with Xfinity Home Security?

Answer 2

150

Question 3

*Xfinity Home Security

How many videos can you take daily with Xfinity Home Security?

Answer 3

150

Question 4

*Xfinity Home Security

How many text messages can Xfinity Home Security send daily?

Answer 4

100

Question 5

*Xfinity Home Security

How long of a recording time is each video clip with Xfinity Home Security?

Answer 5

15 seconds

Question 6

*Xfinity Home Security

When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?

Answer 6

5 images

Question 7

*Xfinity Home Security

What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?

Answer 7

Schedule, Event, Non-Event

Question 8

*Xfinity Home Security

What is the web address to access Xfinity Home Security Web Portal?

Answer 8

www.comcast.net/xhsportal

Question 9

*Xfinity Home Security

Name 3 applications that can be installed on the Xfinity Home Touch Screen.

Answer 9

Clock, Calculator, Weather, Word of Day, Sports, News, Help & FAQs, Xfinity Voice

Question 10

*Xfinity Home Security

What are the 2 numbers required to setup Xfinity Home Secure?

Answer 10

Call to Verify, Call to Notify

Question 11

*Xfinity Home Security

How many numbers can you have for Call to Notify?

Answer 11

2

Question 12

*Xfinity Home Security

What tab in Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?

Answer 12

Emergency Dispatch Setup

Question 13

*Xfinity Home Security

What is the maximum number of thermostats that can be used with Xfinity Home Security?

Answer 13

4

Question 14

*Xfinity Home Security

By default, how long do you have to exit your home when arming Xfinity Home Secure?

Answer 14

60 seconds

Question 15

*Xfinity Home Security

What type of keypad code should be entered into Xfinity Home Secure if you are being held hostage?

Answer 15

Duress Code

Question 16

*Xfinity Home Security

What languages can be set on the Xfinity Home Web Portal?

Answer 16

English, Spanish

Question 17

*Xfinity Home Security

Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.

Answer 17

Arm Stay, Arm Away, Arm Night

Question 18

*Xfinity Home Security

A door/window sensor, motion detector, or glass breaker in Xfinity Home Web Portal would be referred to as what?

Answer 18

Security Zones

Question 19

*Xfinity Home Security

Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?

Answer 19

Rules

Question 20

*Xfinity Home Security

A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.

Answer 20

Risk Assessment (Credit Check)

Question 21

*Xfinity Home Security

What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?

Answer 21

Touchscreen, Xfinity Home Router

Question 22

*Xfinity Home Security

Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?

Answer 22

30 days limited warranty

Question 23

*Xfinity Home Security

Xfinity Home Extended Warranty costs how much additional on qualifying packages?

Answer 23

$4.95 a month

Question 24

*Xfinity Home Security

Which Xfinity Home package includes the Extended Warranty at no additional cost to the subscriber?

Answer 24

Xfinity Home Secure 350

Question 25

# *Xfinity Home Security XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?

Answer 25

30 days

Question 26

# *Xfinity Home Security Name 5 things you can do in the Xfinity Home Web Portal.

Answer 26

Arm/DisarmCheck System StatusChange Alarm SettingsUpdate central station pass codeUpdate four-digit master codeSet rules, alerts, and automationsIf applicable, view secure live video and control lighting and temperature settings

Question 27

# *Xfinity Home Security When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?

Answer 27

Central Station Pass Code

Question 28

# *Xfinity Home Security What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?

Answer 28

750kbps Upload/Download

Question 29

# *Xfinity Home Security Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?

Answer 29

$250.00

Question 30

# *Xfinity Home Security Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?

Answer 30

$30.00

Question 31

# *Xfinity Home Security With Xfinity Home Secure, what equipment can be sent via SIK?

Answer 31

Appliance Controller, Lighting Controller, In-Wall Dimmer, In-Wall Relay

Question 32

# *Xfinity Home Security With Xfinity Home Control, what is the only piece of equipment not available for SIK?

Answer 32

Powerline Adapter

Question 33

# *Xfinity Home Security Name 3 pieces of equipment that is only available with Xfinity Home Secure.

Answer 33

WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor

Question 34

# *Xfinity Home Security What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?

Answer 34

Cellular Backup

Question 35

# *Xfinity Home Security Smart enough to let you "set and forget," it helps you reduce air conditioning and heating costs automatically.

Answer 35

EcoSaver

Question 36

# *Xfinity Home Security EcoSaver is included at no additional cost with what Xfinity Secure package?

Answer 36

Xfinity Home Secure 350

Question 37

# *Xfinity Home Security The Xfinity Home Portal supports what browsers?

Answer 37

Internet Explorer 7.0 or later and Mozilla Firefox 3.6 or later

Question 38

# *Xfinity Home Security If not included, how much does EcoSaver cost for applicable packages?

Answer 38

$6.95 per month

Question 39

# *Xfinity Home Security What are the 3 common features to both Xfinity Secure and Xfinity Control packages?

Answer 39

Mobile app, Subscriber portal, Email & text alerts

Question 40

# *Xfinity Home Security Name 3 add-ons that come with Secure 350 that is not included with Secure 300.

Answer 40

Thermostat, Indoor/Outdoor Camera, Lighting Controller

Question 41

# *Xfinity Home Security Video Monitoring with Alerts/Rules on Secure 300 costs how much extra per month?

Answer 41

$6.95 - Included with Secure 350

Question 42

# *Xfinity Home Security The Xfinity Home Mobile Application is compatible with what software?

Answer 42

Any iPhone/iPad/iPod Touch device running iOS 4.2 or higher.Any Android device running version 2.2, 2.3.7 and 4.1.2.

Question 43

# *Xfinity Home Security The motion sensor is pet immune up to how many Lbs?

Answer 43

SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.

Question 44

# *Xfinity Home Security What is not available for MDU customers?

Answer 44

Smoke Detector, Thermostat

Question 45

# *Xfinity Home Security What is the retail cost of a Door/Window Sensor?

Answer 45

$49.95

Question 46

# *Xfinity Home Security What is the retail cost of a Motion Detector?

Answer 46

$69.95

Question 47

# *Xfinity Home Security What is the retail cost of a Glass Breaker?

Answer 47

$129.95

Question 48

# *Xfinity Home Security What is the retail cost of an Indoor Camera?

Answer 48

$89.95

Question 49

# *Xfinity Home Security What is the retail cost of an Indoor/Outdoor Camera?

Answer 49

$129.95

Question 50

# *Xfinity Home Security What is the retail cost of a Smoke/Carbon Monoxide Detector?

Answer 50

$89.95

Question 51

# *Xfinity Home Security What is the retail cost of a Water Sensor?

Answer 51

$49.95

Question 52

# *Xfinity Home Security What is the retail cost of a Thermostat?

Answer 52

$129.95

Question 53

# *Xfinity Home Security What is the retail cost of a Lighting/Appliance Controller?

Answer 53

$69.95

Question 54

# *Xfinity Home Security What is the retail cost of a Wireless Keypad?

Answer 54

$89.95

Question 55

# *Xfinity Home Security What equipment is included with Xfinity Home Secure 300?

Answer 55

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

Question 56

# *Xfinity Home Security What is covered under the 30 day limited warranty?

Answer 56

The cost of the truck roll and repair/replacement of any defective customer-owned equipment.

Question 57

# *Xfinity Home Security What is included with Xfinity Home Secure 300?

Answer 57

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

Question 58

# *Xfinity Home Security What equipment is included with Xfinity Home Secure 350?

Answer 58

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad, 2 indoor/outdoor cameras, 2 lighting controllers, 1 thermostat or 1 additional indoor/outdoor camera.

Question 59

# *Xfinity Home Security What are the two different package tiers we offer with Xfinity Home?

Answer 59

Control and Secure

Question 60

# *Xfinity Home Security What is the only Xfinity Home package that must be purchased online and is not available through a CAE?

Answer 60

Home Control 100

Question 61

What is the speed offered for the Xfinity Home Cellular backup?

Answer 61

3G

Question 62

Which 2 Xfinity Home Security packages offer 24/7 Security & Professional Monitoring Home Control Energy & Money Savings?

Answer 62

Xfinity Home Secure 300 and 350