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Xfinity Home Security Flashcards

1
Q

*Xfinity Home Security

Name 4 features that Xfinity Secure offers that Xfinity Control does not?

A

Touch Screen Controller, Connected to the Central Monitoring Station (CMC), Arm/Disarm Functionality, Combination of customer own and leased equipment.

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2
Q

*Xfinity Home Security

How many pictures can you take daily with Xfinity Home Security?

A

150

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3
Q

*Xfinity Home Security

How many videos can you take daily with Xfinity Home Security?

A

150

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4
Q

*Xfinity Home Security

How many text messages can Xfinity Home Security send daily?

A

100

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5
Q

*Xfinity Home Security

How long of a recording time is each video clip with Xfinity Home Security?

A

15 seconds

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6
Q

*Xfinity Home Security

When setting up a rule to capture images, how many images are saved in Xfinity Home when the rule is triggered?

A

5 images

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7
Q

*Xfinity Home Security

What are the 3 different types of Rules that can be configured from the Xfinity Home Portal?

A

Schedule, Event, Non-Event

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8
Q

*Xfinity Home Security

What is the web address to access Xfinity Home Security Web Portal?

A

www.comcast.net/xhsportal

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9
Q

*Xfinity Home Security

Name 3 applications that can be installed on the Xfinity Home Touch Screen.

A

Clock, Calculator, Weather, Word of Day, Sports, News, Help & FAQs, Xfinity Voice

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10
Q

*Xfinity Home Security

What are the 2 numbers required to setup Xfinity Home Secure?

A

Call to Verify, Call to Notify

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11
Q

*Xfinity Home Security

How many numbers can you have for Call to Notify?

A

2

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12
Q

*Xfinity Home Security

What tab in Xfinity Home Portal is utilized to update your Alarm Permit and Expiration date?

A

Emergency Dispatch Setup

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13
Q

*Xfinity Home Security

What is the maximum number of thermostats that can be used with Xfinity Home Security?

A

4

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14
Q

*Xfinity Home Security

By default, how long do you have to exit your home when arming Xfinity Home Secure?

A

60 seconds

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15
Q

*Xfinity Home Security

What type of keypad code should be entered into Xfinity Home Secure if you are being held hostage?

A

Duress Code

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16
Q

*Xfinity Home Security

What languages can be set on the Xfinity Home Web Portal?

A

English, Spanish

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17
Q

*Xfinity Home Security

Name the 3 arming modes available on the Touch Screen, Mobile App, and Web Portal.

A

Arm Stay, Arm Away, Arm Night

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18
Q

*Xfinity Home Security

A door/window sensor, motion detector, or glass breaker in Xfinity Home Web Portal would be referred to as what?

A

Security Zones

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19
Q

*Xfinity Home Security

Where would you go in the Xfinity Home Web Portal if you wanted to send a text message to your cell phone when your front door opens?

A

Rules

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20
Q

*Xfinity Home Security

A new customer or an existing customer who has been with Comcast less than six months will have to have this performed before getting Xfinity Home Secure.

A

Risk Assessment (Credit Check)

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21
Q

*Xfinity Home Security

What are the two pieces of equipment that is covered for both warranty and non-warranty customers if the equipment is defective?

A

Touchscreen, Xfinity Home Router

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22
Q

*Xfinity Home Security

Following the initial install of system or add-on equipment, how long is the customer covered with limited warranty protection?

A

30 days limited warranty

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23
Q

*Xfinity Home Security

Xfinity Home Extended Warranty costs how much additional on qualifying packages?

A

$4.95 a month

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24
Q

*Xfinity Home Security

Which Xfinity Home package includes the Extended Warranty at no additional cost to the subscriber?

A

Xfinity Home Secure 350

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25
Q

*Xfinity Home Security

XFINITY Home Warranty can be purchased at any time, but will not be effective until how many days after enrollment?

26
Q

*Xfinity Home Security

Name 5 things you can do in the Xfinity Home Web Portal.

A

Arm/DisarmCheck System StatusChange Alarm SettingsUpdate central station pass codeUpdate four-digit master codeSet rules, alerts, and automationsIf applicable, view secure live video and control lighting and temperature settings

27
Q

*Xfinity Home Security

When an alarm is triggered with Xfinity Home Secure, the Central Monitoring Center will call and verify what?

A

Central Station Pass Code

28
Q

*Xfinity Home Security

What is the current recommended broadband internet speeds (upload/download) for Xfinity Home Secure?

A

750kbps Upload/Download

29
Q

*Xfinity Home Security

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Touch Screen?

30
Q

*Xfinity Home Security

Customer will be responsible for unreturned equipment charges upon disconnect. How much do we charge for the Security Router?

31
Q

*Xfinity Home Security

With Xfinity Home Secure, what equipment can be sent via SIK?

A

Appliance Controller, Lighting Controller, In-Wall Dimmer, In-Wall Relay

32
Q

*Xfinity Home Security

With Xfinity Home Control, what is the only piece of equipment not available for SIK?

A

Powerline Adapter

33
Q

*Xfinity Home Security

Name 3 pieces of equipment that is only available with Xfinity Home Secure.

A

WiFi Repeater, Curtain Motion Detector, Key Fob, Smoke Detector, Wireless Keypad, Siren Repeater, Glass Breaker, Sensor

34
Q

*Xfinity Home Security

What is one feature that is included at no additional charge with Xfinity Home Secure that is not typically provided free from other providers?

A

Cellular Backup

35
Q

*Xfinity Home Security

Smart enough to let you “set and forget,” it helps you reduce air conditioning and heating costs automatically.

36
Q

*Xfinity Home Security

EcoSaver is included at no additional cost with what Xfinity Secure package?

A

Xfinity Home Secure 350

37
Q

*Xfinity Home Security

The Xfinity Home Portal supports what browsers?

A

Internet Explorer 7.0 or later and Mozilla Firefox 3.6 or later

38
Q

*Xfinity Home Security

If not included, how much does EcoSaver cost for applicable packages?

A

$6.95 per month

39
Q

*Xfinity Home Security

What are the 3 common features to both Xfinity Secure and Xfinity Control packages?

A

Mobile app, Subscriber portal, Email & text alerts

40
Q

*Xfinity Home Security

Name 3 add-ons that come with Secure 350 that is not included with Secure 300.

A

Thermostat, Indoor/Outdoor Camera, Lighting Controller

41
Q

*Xfinity Home Security

Video Monitoring with Alerts/Rules on Secure 300 costs how much extra per month?

A

$6.95 - Included with Secure 350

42
Q

*Xfinity Home Security

The Xfinity Home Mobile Application is compatible with what software?

A

Any iPhone/iPad/iPod Touch device running iOS 4.2 or higher.Any Android device running version 2.2, 2.3.7 and 4.1.2.

43
Q

*Xfinity Home Security

The motion sensor is pet immune up to how many Lbs?

A

SMC motion sensor is immune to pets up to 40 pounds, and the Visonic motion sensor is immune to pets up to 85 lbs.

44
Q

*Xfinity Home Security

What is not available for MDU customers?

A

Smoke Detector, Thermostat

45
Q

*Xfinity Home Security

What is the retail cost of a Door/Window Sensor?

46
Q

*Xfinity Home Security

What is the retail cost of a Motion Detector?

47
Q

*Xfinity Home Security

What is the retail cost of a Glass Breaker?

48
Q

*Xfinity Home Security

What is the retail cost of an Indoor Camera?

49
Q

*Xfinity Home Security

What is the retail cost of an Indoor/Outdoor Camera?

50
Q

*Xfinity Home Security

What is the retail cost of a Smoke/Carbon Monoxide Detector?

51
Q

*Xfinity Home Security

What is the retail cost of a Water Sensor?

52
Q

*Xfinity Home Security

What is the retail cost of a Thermostat?

53
Q

*Xfinity Home Security

What is the retail cost of a Lighting/Appliance Controller?

54
Q

*Xfinity Home Security

What is the retail cost of a Wireless Keypad?

55
Q

*Xfinity Home Security

What equipment is included with Xfinity Home Secure 300?

A

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

56
Q

*Xfinity Home Security

What is covered under the 30 day limited warranty?

A

The cost of the truck roll and repair/replacement of any defective customer-owned equipment.

57
Q

*Xfinity Home Security

What is included with Xfinity Home Secure 300?

A

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad

58
Q

*Xfinity Home Security

What equipment is included with Xfinity Home Secure 350?

A

Touch Screen, 3 door/window sensors, 1 motion detector, 1 wireless keypad, 2 indoor/outdoor cameras, 2 lighting controllers, 1 thermostat or 1 additional indoor/outdoor camera.

59
Q

*Xfinity Home Security

What are the two different package tiers we offer with Xfinity Home?

A

Control and Secure

60
Q

*Xfinity Home Security

What is the only Xfinity Home package that must be purchased online and is not available through a CAE?

A

Home Control 100

61
Q

What is the speed offered for the Xfinity Home Cellular backup?

62
Q

Which 2 Xfinity Home Security packages offer 24/7 Security & Professional Monitoring Home Control Energy & Money Savings?

A

Xfinity Home Secure 300 and 350

Comcast Jeopardy (2 decks)

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