X1 Flashcards
1
Q
Name the 4 remotes designed to work with the X1 system
A
XR2, XR5, XR5 v3 and XR5 v4(Einstein Document ID DG376)
2
Q
How many shows can the XG1 record at a given time?
A
5, plus watching a 6th live
3
Q
How many HDMI ports are on the back of the XG1?
A
3, 1 output and 2 input (currently disabled)
4
Q
How do you pair the (XR2, XR5, XR11) remote with the XG1?
A
- Make sure the remote batteries are installed and your TV and set-top box are powered on.2. Set the TV input to the input connected to the set-top box.3. Press the Setup button on your remote until the LED at the top changes from red to green.4. Press the xfinity button on the remote. The LED will begin flashing green. (Note: When pairing an XR2 or XR5 remote to a DTA, you may need to press the xfinity button up to five times).5. Follow the on-screen pairing instructions to enter the three digit pairing code.6. Once the on-screen pairing code is correctly entered, your remote is paired with the set-top box.
5
Q
What apps are NOT available on the RNG150, but are available on the XG1?
A
Pandora, Facebook, Photos, My Account, Xfinity Shop, Xfinity Home, Tips and Tricks and Voicemail
6
Q
How many programs can be viewed by pressing the Last button on the X1 remote?
A
9
7
Q
This is an assistive technology to customers who are blind or have low vision, presenting an audio description of the user interface.
A
Voice Guidance
8
Q
What is the cost associated with Voice Guidance?
A
Free.
9
Q
What are the available languages for Voice Guidance?
A
Only English
10
Q
How do you access On Demand with X1?
A
Press the Xfinity button or press “1” Then “OK” on the keypad
11
Q
How many hours of HD video can be recorded on the XG1?
A
60 Hours
12
Q
How many hours of SD video can be recorded on the XG1?
A
300 Hours
13
Q
What is the name of the device that is placed at the point of entry that prevents communication with other households?
A
MOCA Filter
14
Q
How many peripheral devices can stream X1 content simultaneously?
A
5
15
Q
What website do use to access X1 DVR content online?
A
xtv.comcast.net
16
Q
What service can our customers with multiple X1 DVRs view and manage a single recording schedule from any set-top box in their home, no matter how many DVRs they have?
A
X1 Whole Home DVR
17
Q
Allows customers to permanently delete all recordings in the Deleted Recently folder?
A
Bulk Erase
18
Q
After what percent of a recording will customers be prompted to delete saved recordings?
A
85% complete
19
Q
How can you delete an asset from the “Last Watched” row?
A
Highlight the show and press the “D” button
20
Q
How do you activate “Child Proof” on the XR2 remote?
A
Press the up arrow 3 times then enter 5-6-2-5 (L-O-C-K)
21
Q
How do you access the Help menu on the X1 DVR’s?
A
Press the “A” button on the remote
22
Q
Where can you review your home signal strength on the X1 platform?
A
Under Comcast Labs
23
Q
What social media apps are available on the X1 platform?
A
Facebook, Instagram, Flickr
24
Q
What’s the minimum time you can activate the screen saver?
A
5 minutes
25
What's the maximum time you can activate the screen saver?
5 hours
26
How can you skip days in advance on the XR2, XR5 & the XR5v3 remote?
Fast Forward (FF) Button
27
What site do you access to require initial setup online for some apps?
www.xfinity.com/x1apps
28
How do you access the X1 diagnostics menu?
Hold exit for 5 seconds, down arrow, down arrow, number 2 key
29
A new DVR that allows you to record TV shows and movies in "the cloud," and then stream those recordings to your mobile devices and computers, or download recordings to a mobile device while connected to any Wi-Fi or mobile network.
X1 DVR with Cloud Technology
30
What does the Arris XG1 lack in comparison to the Pace XG1?
Component output
31
What does XRE mean?
Cross Run-time Enviroment
32
What does ECM mean?
Embedded Cable Modem
33
What is XRE used for?
It's the cloud content that holds poster art and the guide.
34
What is the maximum length of coax cable between POE filter and MoCA outlets?
150 feet
35
What is the minimum transition data rate (phy rate) allowed between the Media Hub and any Media Terminal?
200 Mbps
36
What are the steps for a Warehouse Reset?
hat are the steps for a Warehouse Reset?Q1. From a powered-on state, press on the Front Panel Power button and hold down for 2 seconds and release2. Press the OK on the remote control3. Press the Right Arrow4. Press the Down Arrow5. Press the Front Panel power buttonIf it is an Xg1, you will see HSE RS scroll across the front panel if the reset was successful. For RNG150's the record light will blink and the box will reboot
37
The XR2 remote supports?
Pace X1 stbCisco RNGMotorola and Pace HD u-DTA’s
38
How many tuners does a XG1 have?
6 (5 Active)
39
What is the guide aspect Ratio on X1 HD?
16:9
40
What boxes are NOT supported by the XR2 remote?
Standard definition DTA’s and the Pace Parker box
41
How many power buttons does the XR2 remote have?
2
42
The RF mode of the XR2 remote is specifically designed to do this?
Control the set top box.
43
On the XR2 remote was color will the power button be when in RF mode?
Green
44
How do you RF pair the remote?
1. Press and hold the Setup button on the XR2 remote for 3 seconds until the All Powerbutton changes from red to green.2. Press the XFINITY button on the XR2 remote. The TV should now display next step instructions on the screen. If TV does not display any instructions, you may need to repeat this sequence or double check connections.3. Follow the on-screen instructions to enter a 3-digit pair code. Once the code is correctly entered, the remote pairing has been successfully completed.
45
Equipment requirements for X1 On Demand Streaming?
Must have an X1 DVR (XG1) or X1 HD/SD RNG150 device.
46
Where would I find the system requirements of the XFINITY TV website?
xtv.comcast.net
47
The XFINITY TV app requires the following system requirements:
iOS:Requires iOS 7.0 or laterAndroid:Available on all devices running 4.0 or higher
48
X1 On Demand Streaming is not available on?
Kindle Fire
49
In order to stream X1 content from their mobile device?
Customers must be connected to their in-home XFINITY network
50
How do you perform a battery check on the XR2 remote?
1. Hold the XR2 “Setup” button down for 3 seconds.2. Press 9-9-9. The “All Power” button will start blinking, four blinks represents very good batteries to one blink indicating weak batteries.
51
Can I use the XR2 remote for my VCR?
No, the XR2 is not a universal remote, it is designed to operate the set top box and television. The XR2 is also used with set top boxes that don’t allow pairing. The remote control will use IR mode with these boxes.
52
Will the XR2 remote control have to be set up again after changing the batteries?
No, the remote control will retain its settings.
53
How can you Refresh an app on the X1 Entertainment system?
Refresh the app by pressing EXIT on your remote control.
54
Why do X1 boxes reboot on a nightly basis?
X1 is a cloud-based technology that allows us to develop and release new features on a weekly basis. The nightly reboot ensures that your device has the latest and greatest firmware and software updates.
55
Why are there HDMI ports on the back of the X1 device that do not work?
The HDMI inputs on X1 devices are currently disabled. At this time, customers are not able to use those inputs, but we hope to enable them in the future.(X1 Document ID TLK1185)
56
What is MoCA?
Multimedia Over Coax Alliance, or MoCA, isthe name for the technology that enables contentto be moved from set-top box to set-top box, oreven device-to-device within the home.
57
What does The X1 Media Terminal set-top box,RNG150N, do?
Streams recorded sessions from theMedia Hub for remote viewing in other rooms.
58
What does the Media Hub set-top box, XG-1, do?
Schedules live recordings and deletes recordingsas directed by the customer.
59
How big of a hard drive does the X1 Media Hub contain?
500 GB
60
What are the 4 abilities of a The X1 RNG150N Media Terminal Set-Top Box?
1) Scheduling recordings2) Playing recordings3) Deleting recordings4) Modifying recordings
61
What is required for the X1 DVR and is vital for every installation?
Point of Entry (PoE) Filter
62
In X1 Installation, what is essential to prevent the MoCAsignal from leaving the home network andimpacting other customers. as well as greatly improving the MoCA network performance.
Point of Entry (PoE) Filter
63
If the customer is swapping an existing Non-X1Platform DVR equipment for the new X1 DVR, what does the technician need to inform the customer?
That they will lose all DVR recordings.
64
All signal levels for X1 installation should be in compliance with what standards?
BRIS.
65
What is the last step of Premise Preparation installation?
Installing the MoCA point of entry filter.
66
When installing the X1 operating System, what 3 features would the technician need to verify to make sure the devices are operational?
1) Changing channel2) Accessing the guide3) Video on Demand
67
What is used to determine if the MoCA connection meetsrequirements?
The MoCA Physical (PHY) Rate
68
The MoCA Physical (PHY) Rate needs to be no less than what?
200Mbps.
69
Why is a MoCA PHY value of less than 200Mbps anissue?
Values lower than 200Mbps will cause slow communication between terminals and/or issues with playback.
70
What would be a common reason for a MoCA PHY value to be less than 200Mbps?
The PoE filter was never installed.
71
Do existing X1 DVR customers need to havetechnician install X1 DVR with cloud?
No.
72
How Can a customer enjoy his DVR recordings to Go with the X1 platform?
Download The Xfinity TV app to your tablet and smartphone.
73
Is XB3 is a requirement for X1 DVR with cloudtechnology?
No. XB3 is not a requirement for X1 DVR with cloudtechnology. Customer can use their own modems and wireless routers. If a customer would like X1 DVR with clould technlogy and would like to rent a wireless router from Comcast than you should always select the new XB3
74
Must a customer have an X1 DVR in order to receive X1 IP Streaming?
No. X1 IP Streaming is for X1 non-DVR customers who are eligible for the live TV and On Demand streaming features.(07/10/2014 X1 Faciliator Guide)
75
If an X1 DVR with Cloud Technology customer has to swapout their XG1, what do they need to be aware of?
Download via the XFINITY TV app and X1 Site atxtv.comcast.net. The recordings will no longer be available for playback on the new set-top box. Once the new XG1 is activated, only those new recordings will be available for playback from the XG1 (DVR device).
76
Name one of the two websites a customer can go to for FAQ about the x1 operating system?
www.comcast.com/x1welcomewww.xfinity.com/xtv
77
Name the top three benefits of the X1 operating system?
1) An interactive TV experience2) Easier search & personalized recommendations3) Record up to 4 shows while watching another
78
What is the difference between the guide data on the X1 operating system and the guide data on our legacy set tops?
All the data and information sent to the guide on X1 is in real time and is delivered on the Comcast network. It is not resident in the box like with our legacy STB's. Which will make the guides on the X1 STB's more accurate.
79
The History Bar displays how many of the last channels or programs you have viewed?
9
80
How do you display the History bar on the X1 Operating System?
Press "Last" on your remote.
81
Where does the Transport Bar appear?
At the bottom of the full-screen video.
82
How do you get The Transport Bar to show up on the screen?
The down arrow or any remote key that controls playback
83
Name 3 of the 4 items displayed on the Transport Bar:
1) Start time2) End time3) How much you have watched4) Status of your program: play, fast forward, rewind, pause
84
What is Trickplay?
The ability to rewind, fast forward, pause, etc.
85
Is Trickplay only available with one tuner?
No, With only one live tuner, Trickplay is not available for live TV. (Document ID HOW5686)
86
If an X1 customer calls in stating their daughter is having asleepover and would like to find a movie that isappropriate for kids and free. What are two ways to suggest to the customer as the easiest way to find this?
1) X1 App voice command and saying "“Showme free kids' movies”2) What other feature could be used? “Search”
87
Customer Call Scenario: "My buddies are over to watch the game, except we can’t agree on which one. Is there a way to follow more than one hockey/baseball/footballgame and switch to see the action quickly?"What would you suggest to the Customer?
Sports app. Launch Sports app on X1 and selectappropriate sport in the drop-down for play-by-playview.
88
Using the search option on the XR2 or Search on the X1 app, how would you search for a Julia Roberts movie?
Start typing in Julia Roberts on the keypad on the remote. Use the X1 app: “Show me Julia Roberts movies”
89
Using the search option on the XR2 or Search on the X1 app, how would you search for a Julia Roberts movie?
Start typing in Julia Roberts on the keypad on the remote. Use the X1 app: “Show me Julia Roberts movies”
90
What would you suggest to an X1 customer if they call in telling you they missed the weather report they wanted to see?
Recommend Launching the X1 weather app.
91
If an X1 customer calls in and wants to know the best channel to follow local traffic, what X1 feature would you recommend?
Switch to the traffic app.
92
What is the easiest way for a customer to jump back to a recording they had been watching if they accidentally changed the channel?
1) Press the Last button to display the last nine shows. Switch to the recording. It will play from where it wasstopped
93
If a customer calls in advising they accidentally deleted a recording on their X1 DVR and would like it back, what would you suggest?
Advise to Navigate to DVR Deleted folder andn restore the deleted recording.
94
How do you permanently delete a show?
Click the trash can. Or, wait 30 days or until automatic deletion, if space is running out.
95
What are the maximum number of set-top boxes allowed per household?
There is currently no maximum number of set-top boxes allowed per household.
96
Name 3 of 4 features of the X1 DVR?
Features:• Internal DOCSIS modem• DVR: 500 GB hard drive• 300 Hours of SD and 60 Hours of HD• 5 Tuners: 1 x Live tuner & 4 x DVRtuners
97
Name the 3 Enabled Connection Methods for the Primary Box– (XG1) HD/DVR STB?
HDMI, omponent Video, and SD
98
Name Two apps which are not availible on the Companion Box–RNG150N HD STB?
Facebook and Pandora are not available.(Einstein DG346/DG213)
99
What two features are compromised if you have a SD X1 Companion Box–RNG150N STB?
1. Mini-Guide – Customers who attempt to view the Mini-Guide will be taken to the full guide view.2. Apps – The apps are not available in SD mode on the RNG150N – weather, Pandora, Facebook, traffic apps, sports apps, etc.
100
"Last 9" feature users will see how many previous channels on SD?
6
101
If a customer has an SD television set, both the RNG150N and the XG1 settings will need to be set to what aspect ratio?
4:3
102
What new technology allows you to use one tuner from your DVR to access your programming and apps on a terminal and also use RF remote control functionality?
Xi3
103
What 5 apps are accessible on both the XG1 and RNG150?
Horoscopes, Sports, Stocks, Traffic and Weather
104
What type of connections to the tv are available on the Xi3 terminal?
RF out and HDMI only
105
Automatically plays episodes from Kids TV series or music videos from specific artists, and will appear for any Kids TV series or music artists if there are 2 or more XFINITY On Demand selections to watch?
Shuffle Play
106
The ability to share photos from your mobile phone to your X1 devices?
Photo Share / Xfinity Share App
107
How do you upload photos to your photo share?
Using your X1 remote control, search your mobile phone number and we will send you a text message with a link to upload photos to your TV.
108
A feature that will allow you to launch the same program on Xfinity On Demand from the beginning of the program, even after it already started?
Restart Notification
109
What 6 filters appear when you access the Main Menu?
Guide, Saved, On Demand, Search, Apps and Settings
110
In the Saved menu, get recommendations based on what you’ve watched by selecting this?
For You
111
Manage option for closed captioning, video resolutions, audio settings and light brightness of your set-top box
Device Settings
112
Mange option to changing the background darkness level and auto-tuning to HD channels?
Menu Preferences
113
Allows you to restrict viewing on your TV?
Parental Controls
114
Ability to receive text notifications on the XFINITY on the X1 Entertainment Operating System On-Screen Guide.
Text Messaging Notifications
115
Will provide you recommendations on movies and TV shows that are similar to something you've watched?
"Because You Watched" recommendations located under the For You Section
116
Power saver mode can be set to what times?
1 Hour, 2 Hours, 4 Hours, 6 Hours. and 8 Hours
117
What default names are available when in the Device Name section?
Living Room, Master Bedroom, Family Room, Bedroom, Media Room, Den, Guest Room, and Bedroom 2
118
Before you begin using the Photos app, you need to connect to your Facebook, Instagram and/or Flickr account using this link?
xfinity.com/profile
119
A new next-generation guide experience that makes it easy to navigate and discover Comcast's endless library of content?
X1 Entertainment Operating System
120
Using a Xi3 terminal, tuners on your XG1 Hub are automatically released when?
A connected Xi3 goes into Power Save modeA connected Xi3 is powered downA connected Xi3 initiates the playback of a recordingA connected Xi3 initiates a XFINITY On Demand asset
121
If all tuners are in use when an Xi3 is turned on, customers will have the option to do what?
Select Tune Now and cancel the recording or select Cancel and continue watching the recording in progress.
122
The DVR Scheduler will continue to schedule recordings on offline XG1s until it receives notification that a device is disabled within this time?
up to 24 hours
123
How many unique devices can stream stored DVR content at one time?
5
124
How many unique devices can be registered on a customer's account to stream and download Cloud DVR content?
40
125
In X1 Whole Home DVR, what is the maximum amount of DVR's you can have in a home?
8 DVR's
126
What are the primary benefits of X1 DVR Whole Home Scheduling?
Tuner Pooling and Disk Space Pooling
127
How many Xi3 Devices can a customer have in their home?
3 Only
128
What are the benefits of the Xi3 boxes over the RNG150's?
Smaller, faster and sleeker than the RNG150 Supports all X1 apps with the exception of the XFINITY Home app, the XFINITY My Account app and the Voicemail app; the RNG150 does not support Internet apps Supports RF Remote capability, RNG150 supports IR Remote only Supports trick play capability (Pause, FF and Rewind live TV). Feature
129
what X1 remote does have back-lit keys?
XR5, XR5v3, XR5v4, XR11
130
What type of video output does Xi3's have?
HDMI only
131
Xi3's require ________ network for ALL communication?
MoCA
132
The Xi3's rely upon the XG1 for:
Tuning Linear TV Channels Entitlements Recordings Access to the Guide Access to On-Demand shows
133
Xi3's use an ____ in order for it to buffer for pause/fast-forward/rewind features.
SD Card
134
What remote comes standard with the Xi3?
XR5v3
135
How do you Unpair an XFINITY Remote (Disable Pairing)?
1. Press the Setup button on the remote until the LED at the top of the remote changes from red to green.2. Press 9-8-7.3. The LED will blink green twice indicating that the remote has been unpaired.
136
How do you Pair the aim anywhere adapter?
1. Turn on your TV and set-top box.2. Plug the Aim Anywhere Adapter into the IR Input port located on the back panel of your set-top box. • Note: This port may also be labeled IR Receive.3. Wait 3-5 seconds for the solid red LED on top of the adapter to turn off.4. Press and release the PAIR button on the back of the adapter. The LED on the top of the adapter will turn on when the PAIR button is pressed.5. Press and hold the Setup button your XFINITY remote until the remote's LED changes from red to green. Then, press and release the xfinity button.6. If the LED on the XFINITY remote blinks green twice, pairing was successful. Press CH^ to verify that your set-top box responds as expected.
137
How do you Unpair the aim anywhere adapter?
Hold the Setup button on your remote for 3 seconds until All Power blinks. Enter 987, and then press the Setup button once more.
138
Your XFINITY Remote can be paired with what allowing you to control your set-top box even when the device is placed out of line-of-sight (for example, in an entertainment center or behind your TV).
Aim Anywhere Adapter (XR8)
139
What are the multi colored A, B, C and D buttons for on the XR2 remote?
They provide shortcuts for Help menu, Displays Scaled Video, X1 Sports app and Delete single or multiple recordings
