Written Test Flashcards
(74 cards)
All prepared drinks must be served with a
Lid
The front line Register Operator is responsible for which of the following:
Greeting The Customer and Accurate Cash Transactions
Any bill larger than ____ needs to be handled by the MIC
$20
___ customers are the key to our success.
Repeat
Biscuits should have ___ ladles of gravy portioned with a ___ ladle.
2/2 oz.
How many sauces are given with a Supreme or Homestyle Tender Combo?
1
The air temperature for chicken at the Pack Station should be _______.
115• -120•F
A Dirty Rice individual for carry out should be packed in a _____.
4 oz. fixin’ cup
At drive-through, customers are to be greeted within ______ seconds.
3
How many cashiers are allowed in a single drawer per shift?
1
An ‘up sell’ is a suggestive selling technique. (TRUE OR FALSE)
True
What is the proper way to greet a customer at the drive-through register?
Its Bo Time; may i take your order please?
A customer’s ____ visit depends on their ____ visit.
First/Last
Handle all customer complaints using ____.
BLAST (Believe, Listen, Apologize, Solve, Thank)
The water temp in the holding wells must be at least 160°F to maintain food temperatures of 140°F or higher.
(TRUE OR FALSE)
TRUE
Condiment stands should be _____ full.
1/2 Full
Which of the following factors does NOT make up the Bojangles‘ hospitality image?
Computer skills
Doubling the drive-through refers to using a designated order taker and a designated cashier. (TRUE OR FALSE)
True
1/2 dozen biscuits are packed in a _____.
Dinner box
How was a seasoned fry medium packed?
Medium Fry Carton
How should one or two bo-berry biscuits be packed for carry out?
Utility Tray/clamshell
When packing biscuit sandwiches for carry out orders, leave the bag open to allow _______.
Ventilation
A ______ is a universal welcome, cost you nothing, and is very easy to do.
Smile
5 to 6 biscuit sandwiches should be packed in a ______.
6# Bag