Workplace Violence Prevention

Question 1

The City of Toledo endeavors to provide for its employees a workplace that is free of violence and the ___ of violence.

Answer 1

influence

Question 2

This Policy recognizes that a workplace free of violence or threats of violence is fundamental to the __ and __-__ of its employees.

Answer 2

health and well-being

Question 3

Date issued:
Date posted:
Date revised:
Date effective:

Answer 3

March 15, 1999

July 12, 2010

June 27, 2014

August 1, 2014

Question 4

The City of Toledo will not tolerate workplace violence by any of its employees, c__, the g__ p__ and/or anyone who conducts __ with the City. To this end, the City of Toledo has adopted a “__ __” policy against workplace violence, which includes, but is not limited to, p__ a__, t__, and/or i__ or h__ behaviors.

Answer 4

customers, general public, anyone who conducts business

“zero-tolerance” policy

physical attacks, threats, and/or intimidating or harassing behaviors

Question 5

All forms of violence directed at a City employee by persons not employed by the City, including assigned to the City of Toledo through temporary employment agencies, will be subject to response designed to __ the employee and to __ further instances of workplace violence.

Answer 5

Protect and prevent

Question 6

This “zero tolerance” policy will apply to __ abuse and violence incidents that impact the workplace.

Answer 6

Domestic

Question 7

Employees who are victims or potential victims of domestic violence are encouraged to review Administrative Policy No. ___ for available options and procedures.

A. 17
B. 19
C. 21
D. 15

Answer 7

B. 19

Question 8

Workplace is any location, either permanent or temporary, where an employee performs any work-related duty. This includes, but is not limited to:

A.  City-owned or leased buildings
B.  Parking lots (city)
C.  Personal vehicles in parking lots (city)
D.  Structures (city)
E.  Vehicles (city)
F.  Field locations
G.  All of the above

Answer 8

G. All of the above

Question 9

Any location where an employee is performing their duties irrespective of whether the location is owned by the city is a:

Answer 9

Field location

Question 10

Threat is an expression of present or future intent to cause physical or mental harm to another that would cause a person of r__ s__ any degree of f__ or i__, regardless of the present a__ of the person to accomplish the harm and regardless of whether the threat is c__, c__ or future.

Answer 10

Reasonable sensibilities

Fear or intimidation

Present ability

Conditional, contingent or future

Question 11

For purposes of this policy “threat” may not be construed as r__ measures of c__ and/or d__ action such as warnings, counseling, reprimands, etc., intended to elicit improved work performance.

Answer 11

Reasonable measures

Corrective and/or disciplinary action

Question 12

Physical attack is u__ or h__ physical contact with or without the use of a __ that results in __ or __ injury including but not limited to hitting, fighting, pushing, biting, scratching or throwing of objects.

Answer 12

Unwanted or hostile

Weapon

Physical or mental injury

Question 13

Intimidation is behavior or c__ that includes, but is not limited to, s__ or engaging in actions __ intended to frighten, c__ or cause physical or __ harm, especially actions that keep an employee from performing __ __.

Answer 13

Communication

Stalking

Reasonably intended

Coerce

Mental harm

One’s duties

Question 14

Stalking is to k__, by engaging in a __ of conduct, cause another to believe that the offender will cause the other person physical harm and mental distress. (ORC 29__. ___)

Answer 14

Knowingly

Pattern of conduct

ORC 2903.211

Question 15

Property damage is a__ or t__ behavior or conduct that contributes to the destruction or damage to private or City-owned property.

Answer 15

Actual or threatened

Question 16

Possession of weapons of any kind, or the b__ of any object that could r__ be perceived as a weapon, is a v__ a__, unless specifically authorized by a Department for use in the line of duty.

Answer 16

Brandishing

Reasonably

Violent act

Question 17

Violation of this policy is __ by any use or possession of any firearm or weapon in the employee’s possession or control while the employee is acting in the course and scope of his/her employment or is at a City-sponsored event or on City business, unless specifically authorized for use in the line of duty, regardless of whether the employee has a license or permit to carry a concealed firearm.

A. Allowed
B. Assumed
C. Confirmed
D. Presumed

Answer 17

D. Presumed

Question 18

Upon report of an incident of workplace violence, the Manager, Commissioner or Department head shall, in conjunction with __ __, conduct an investigation into the matter. The investigation shall be conducted in a f__, c__, i__ and s__ manner.

Answer 18

Human Resources

Fair, confidential, impartial and speedy manner

Question 19

Their responsibilities (Manager, Commissioner, Department head) will include:

1. Determining the v__ and/or s__ of the incident involved.
2. The appropriate r__ or d__ action necessary and;
3. Complying a w__ r__ outlining the outcome of their investigation and, as might be necessary, any c__ action taken, both regarding the p__ incident and measures to be taken to prevent f__ like instances.

Answer 19

Veracity and/or severity

Response or disciplinary action

Written report

Corrective action

Present incident

Future like instances

Question 20

In the event of an incident of workplace violence, ___ ___ shall inform the affected employees of their c__ options, if any are necessary and available.

Answer 20

Human Resources

Counseling options

Question 21

1. A Manager, Commissioner or Department head shall take p__ steps, including referral of employees to counseling in cases where violence has not yet occurred but is seen as r__ p__.

Answer 21

Preventive steps

Reasonably potential

Question 22

City employees who are found to violate this Policy will be subject to d__ action, up to and including ___ of employment. Persons involved may also be subject to ___ and ___ liability. Any disciplinary action will be taken pursuant to any applicable c__ b__ agreement or Toledo Municipal Code Section ____ (four digits) as applicable.

Answer 22

Disciplinary action

Termination

Civil and criminal liability

Collective bargaining agreement

Section 2101

Question 23

In critical or emergency situations, in which a serious threat or injury occurs or is r__ likely to occur, or, if in need of immediate assistance, contact ___ immediately and b__ s__.

Answer 23

911

building security

Question 24

In all other situations of workplace violence, any employee who believes that they have been subjected to or witness to workplace violence, shall report the incident to their ___ promptly, and in no later than ___ days after the incident occurred.

Answer 24

supervisor

10 days

Question 25

In any situation that the employee’s immediate supervisor was involved in the incident of workplace violence, the employee shall report to the M__, C__, or D__ head.

Answer 25

Manager, Commissioner, Department head

Question 26

Any supervisor who receives notice of workplace violence will c__ and p__ report the incident to his/her Manager, Commissioner or Department head, who in turn will notify a representative of the ___ ___ ___.

Answer 26

clearly and promptly

Human Resources Department

Question 27

Supervisors, Managers, or Department Heads associated with the safety forces, either police or fire, should, upon receipt of a report of workplace violence, contact the S__ D__ in addition to the H__ R__ D__.

Answer 27

Safety Director

Human Resources Director

Question 28

Managers, Commissioners and Department heads should also notify the Toledo Police Department of all perceived violations of c__ s__ or o__.

Answer 28

criminal statutes or ordinances

Question 29

When an employee requests or has been granted a court Order against an alleged aggressor (i.e., “Restraining Order”, “Protective Order”, or “Injunctive Order”) he or she in encouraged to include their ___. Also, the employee is encouraged to provide a ___ of the Order to their Manager, Commissioner or Department head.

Answer 29

workplace

copy

Question 30

The Complaining Party or the City official receiving the Complaint shall reduce it to ___.

Answer 30

writing

Question 31

An employee ___ of violating this Policy may be removed from his or her w__, pending c__ of an investigation, if their Manager, Commissioner or Department head believes that the c__ p__ of the employee represents a ___ to himself/herself, other employees or non-employees.

Answer 31

Accused

Workplace, pending completion

Continued presence

Danger

Question 32

An employee may be authorized to return to work upon approval from the ___ ___ ___.

Answer 32

Human Resources Director

Question 33

Employees who knew of information about workplace violence or have r__ to b__ that violence may occur at or in connection with any activities of the City of Toledo, but who do not act c__ with this Policy, may be subject to d__, up to and including ___.

Answer 33

Reason to believe

Consistently

Discipline, including termination

Question 34

Any retaliation or harassment associated with an employee’s report of workplace violence should be reported to their ___ or their Manager, Commissioner or Department head for i__ and d__.

Answer 34

Supervisor

Investigation and disposition

Question 35

Upon receipt of a complaint under this Policy, the ___ ___ ___ will promptly investigate such Complaint. Absent the presence of ___ ___, such an investigation should be completed within ___ days of the date ___ ___ receives notice of the complaint.

Answer 35

Human Resources Department

Extenuating circumstances

30 days

Human Resources

Question 36

The investigation shall include the f__ as f__ by the investigator and shall be reported to the Human Resources ___ and to the ___ or his/her designee.

Answer 36

Facts as found

Human Resources Director and Mayor

Question 37

After the investigation is complete, the Employer may, if necessary, take ___ ___, including but not limited to discipline, ___ ___ referral, etc. Any decision for ___ ___ shall be made by the A__ A__ or his/her designee, after consultation with the ___ ___ ___ and the ___ or his/her designee.

Answer 37

Further action

Employee Assistance referral

Further action

Appointing Authority

Human Resources Director and Mayor

Question 38

Nothing included in this Policy is intended to be a ___ for any employee’s right to c__ p__ anyone who has threatened, menaced, harassed, assaulted or otherwise perpetrated a ___ against them.
1. If you believe that a crime has been committed, you may contact the ___ ___ Office concerning the possibility of filing a c__.

Answer 38

Substitute

Criminally prosecute

Crime

City Prosecutor’s Officer

Complaint

Question 39

Effective date:

Mayor:

Answer 39

August 1, 2014

D. Michael Collins