Workplace Violence

Question 1

Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site.

Answer 1

Workplace Violence

Question 2

Factors that increase workplace violence identified by NIOSH.

Answer 2

1. Contact with the public
2. Handling money or valuables
3. Delivery of passengers, goods, or services
4. Having a mobile workplace such as a taxicab.
5. Working with unstable or volatile persons in healthcare, social services, or criminal justice settings.
6. Working alone or in small numbers.
7. Working late at night or during early morning hours.
8. Working in high crime areas
9. Working in community-based settings.

Question 3

What are the 4 types of workplace violence?

Answer 3

1. Criminal Intent
2. Worker Versus Customer
3. Co-Worker Versus Co-Worker
4. Personal

Question 4

What is the first type of workplace violence? (Criminal Intent)

Answer 4

Violent acts by people who enter the workplace.

Question 5

What is the second type of workplace violence? (Worker Versus Customer)

Answer 5

Involves customers, patients, students, or inmates. Specifically directed at employees by individuals that have a relationship with the employee in the course of their work.

Question 6

What is the third type of workplace violence? (Co-Worker vs. Co-Worker)

Answer 6

Acts of violence carried out by a current or former employee carried on a co-worker, supervisor, or manager. Involves a direct relationship between the perpetrator and the victim.

Question 7

What is the fourth type of workplace violence? (Personal)

Answer 7

1. Personal violence by someone who does not have a relationship with the business.
2. Knows or has a relationship with the employee or intended victim.
3. Category includes victims of domestic violence who are assaulted at work.

Question 8

The best protection policy an employer can establish toward workplace violence is?

Answer 8

Zero-Tolerance Policy

Question 9

What are the 7 steps within a workplace violence prevention program?

Answer 9

1. Risk Assessment
2. Prevention and Controls
3. Engineering Controls
4. Administrative Controls
5. Training and Education
6. Post Incident Counseling
7. Recordkeeping

Question 10

What are some examples of administrative controls within a workplace violence prevention program?

Answer 10

1. Increase staffing
2. No working alone
3. Increase security
4. Reduce early/late working hours
5. Limit access to building
6. Employee awareness

Question 11

What is post incident counseling?

Answer 11

An element of a prevention program that involves documenting and evaluating any instance of violence and threats.

Question 12

What is cash-handling controls?

Answer 12

An administrative control in a violence prevention policy.

Question 13

What are the 3 workplace violence preventative measures?

Answer 13

1. Pre-employment screening
2. Identify problem situations and risk factors within the workplace.
3. Security preparations

Question 14

Who should regularly evaluate safety and security measures?

Answer 14

Top Management

Question 15

Three examples of workplace violence response assistance?

Answer 15

1. Crisis counseling
2. Stress debriefing
3. Employee assistance programs