Working Today, Organizations In The New Workplace, Managers In The New Workplace

Question 1

Workforce Diversity

Answer 1

describes the differences between workers in regard to gender, sex, age, ethnicity etc.

Question 2

Prejudice

Answer 2

display of negative attitudes towards members of a diverse populations

Question 3

Discrimination

Answer 3

Actively denies member of society the full benefits of organizational membership

Question 4

Glass Ceiling effect

Answer 4

Invisible barrier limiting career advancement of women and minorities

Question 5

Productivity

Answer 5

An overall measure of the quantity and quality of work performance with resource utilization taken into account

Question 6

Performance Effectiveness

Answer 6

An output measure of task or goal accomplishment

Question 7

Performance Efficiency

Answer 7

An input measure of the resource costs associated with goal accomplishment

Question 8

Line Managers

Answer 8

their work directly contributes to production ( CEO, Plant manager )

Question 9

Staff Managers

Answer 9

Work in specialized support areas such as marketing, accounting, human resources and the legal department

Question 10

Functional Managers

Answer 10

A functional manager is responsible for a single area - accounting, engineering, marketing, and human resources

Question 11

General Managers

Answer 11

A general manager is responsible for complex areas - department stores manager

Question 12

Administrator

Answer 12

Administrators work in non-profit orgs ( CAO, Principal, Hospital Admin )

Question 13

Accountability

Answer 13

Accountability is the requirement of one person to answer to a higher authority for relevant performance results

Question 14

Effective Manager

Answer 14

Effective managers fulfill performance accountability by helping others to achieve high performance outcomes and experience9 satisfaction in their work

Question 15

Quality of Work Life

Answer 15

An indicator of the overall quality of human experiences in the workplace

Question 16

Management

Answer 16

Management is the process of planning, organizing, leading and controlling the use of resources to accomplish performance goals

Question 17

Planning

Answer 17

The process of setting objectives and determining what actions should be taken to accomplish them.

Question 18

Organizing

Answer 18

The process of assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans.

Question 19

Leading

Answer 19

The process of arousing people’s enthusiasm to work hard and direct their efforts to fulfill plans and accomplish objectives.

Question 20

Controlling

Answer 20

The process of measuring work performance, comparing results to objectives, and taking corrective action as needed.