Working in Teams

Question 1

Under what conditions does diversity trump ability?

Answer 1

• Diverse individual solutions
• Problem is difficult
• All members are smart

Question 2

Problems of Diversity

Answer 2

• communication: Problem solvers with diverse perspectives may have difficulty understanding each other
• misunderstanding and mistrust: expectations, anxiety, self-fulfilling prophecy

Question 3

Two important aspects of inclusion

Answer 3

People experience a tension between the need to be a unique individual and the need to belong with others

Question 4

Fundamental Attribution Error

Answer 4

looks at someone else who has failed, says it is because they are a flawed person

Question 5

Naive Realism

Answer 5

idea that you are clued into the real truth/ reality. anyone who doesn’t agree is irrational and stupid

Question 6

Task conflict v. personal conflict

Answer 6

• Disagreement about process and tasks can be beneficial

- Problematic if it gets personal

Question 7

Shared norms

Answer 7

norms to regulate the process and revisit these norms frequently

Question 8

Psychological safety

Answer 8

• Routinely one of the best predictors of team success
• Describes a climate in which people feel free to express relevant thoughts and feelings without fear of being penalized
• improves members’ ability to ask questions, seek help, tolerate mistakes, share thoughts openly, and act without excessive concern about what others think of them