Work Things to Remember

Question 1

What is the Registry path for CRM Word Plugin?

Answer 1

HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\WordAddIn

Question 2

What are the Adviser office Drive Mappings?

Answer 2

Mapped H drive to \livdatavs1\users\jethackr\ao2

mapped Z drive to \livdatavs1\users\jethackr

Question 3

What AD Group for Unrestricted Access to CORIC?

Answer 3

Coric_Production_Control_Full_Live_Restricted

Question 4

CRM Addins Disabling EveryDay. What Registry Paths Need to be Amended?

Answer 4

Navigated to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins

Select CRMaddin.addin and double click LoadBehavior and change value data to 3
• Select crmaddin.RibbonAddin and double click LoadBehavior and change value data to 3.

Question 5

What Command opens Outlook in Safe Mode?

Answer 5

Outlook /safe

Question 6

Where is the File Location for Task Manager?

Answer 6

C:\windows\System32

Question 7

What AD Groups are Needed for the Transfers in Database and who in the business authorises the Access?

Answer 7

ctx_pub_transfers_in
d_transfers

Has to be authorised by Katie Mason or Kate Smith

Question 8

What AD Groups are Needed for Closures Access?

Answer 8

Closures users
Ctx_pub_closures
Closures Read Only

Question 9

What AD Groups are needed for RON Access?

Answer 9

ctx_pub_Rathbones_Online
ctx_pub_Rathbones_Online_Chrome
ROnInternal-OnlineSupportDesk

Question 10

What is the URL for the Test Storefront?

Answer 10

https://uatstore.rathbones.net/Citrix/StoreWeb/

Question 11

What is the URL for the Factset Troubleshooting Link?

Answer 11

https://support.factset.com/

Question 12

What is the RUN command to connect to another PC

Answer 12

\Liv12345\c$\

Question 13

User unable to delete a doc in open Text, How is this resolved?

Answer 13

User needs to be added to AD Group - Docs_supervisors

Question 14

Process for encrypting a file with Winzip?

Answer 14

1 - Save File to network location
2 - Right Click and select ‘Winzip’ and ‘Add to Zip File’
3 - In the box that appears, check Encrypt Files
4 - Click on Arrow next to Encrypt Files and select 256 bit - click #ok
5 - Click on ‘Add’
6 - Set password - Click OK
7 - Find zipped file in network location, right click and select ‘Unzip to Here’

Question 15

GUID showing on Word Document. How do we resolve this?

Answer 15

Word options - Display - Hidden Text

Question 16

CMD Command to find what DC a user is on?

Answer 16

echo %logonserver%

Question 17

What key combination can sometimes reconfigure a keyboard back to normal settings

Answer 17

Ctrl and Shift

Question 18

How to recover Deleted Item in Outlook?

Answer 18

Right click Inbox and select Recover Deleted Items

Question 19

Application is minimised to taskbar and unable to retrieve. What is the fix?

Answer 19

Hover over application until preview window comes up. Right click preview window and select ‘Maximise’.

Question 20

Path to startup folder

Answer 20

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp

Question 21

Issues with Oxford Risk are reported to…..?

Answer 21

Sian Portelli, Andrew Kendrick or the Investment Risk Queries Inbox

Question 22

What Outlook switch command opens the choose profile dialogue box?

Answer 22

Outlook /profiles

Question 23

If a surfacepro user reports that their H drive is locked what group does the SURFACEPRO need to go in?

Answer 23

G_SP_HDrive_Available_Offline

Question 24

The Macro Cannot be Found or has been disabled because of your security settings

Above error when doing a mail merge. What is the solution?

Answer 24

Word - File - options - Trust Centre - Trust Center settings and unticked the 3 options in protected view

Question 25

Can VPN be used in the office when connected to corporate wifi?

Answer 25

No, VPN can only be used in the office when connecting to Guest wifi

Question 26

Unable to Scroll Spreadsheet

Answer 26

Check to see if Freeze Panes is on. This is in the View menu

Question 27

Registry Path for printers

Answer 27

List of printers: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts.
Default printer: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows.
Printers themselves: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers.
More printer info: HKEY_CURRENT_USER\Printers.

Question 28

Unable to launch Citrix applications

Error - Citrix Viewer Quit Unexpectedly

What is the fix?

Answer 28

Are there any software updates? If so, take the updates. If this doesn’t work install Citrix receiver 12.7

Question 29

What is the file path to switch user?

Answer 29

C:\Windows\System32\tsdiscon.exe

Question 30

Mapping for Q Drive

Answer 30

\livdatavs1\brshared

Question 31

Mapping for J Drive

Answer 31

\Gladatavs1\shared

Question 32

Mapping for S Drive (corporate laptops)

Answer 32

\livcache-proxy\shared

Question 33

Print Server

Answer 33

Prdtprn01

Question 34

Mapping for T Drive on corporate laptops

Answer 34

\loncache-proxy\shared

Question 35

No printers - Print Reg Fix to be used when unable to refresh in Tricerat or simplify notification and Print spooler services doesn’t work.

Answer 35

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts

Delete all printers that are duplicates. Delete both entries for each duplicated printer.

Question 36

How long do Rathbones hold Teams’ messages?

Answer 36

7 years

Question 37

Win2PDF not showing in printers. When checking in Software Centre it isn’t there either. How do you add it?

Answer 37

Add s_sccm_user_win2pdf and allow to replicate. It will then show in Software centre.

Question 38

Proactis Local AD Group

Answer 38

s_sccm_user_proactis

Question 39

Proactis Set Up mailbox

Answer 39

proactisadmin@rathbones.com

Question 40

Who owns the JIRA app and authorises access?

Answer 40

Tony Morris