Work Team Effectiveness

Question 1

Empowerment

Answer 1

Allowing employees to exercise responsibility and authority

Question 2

Team based structures have shown:

Answer 2

Tenfold reduction in error rates
Product gains of 200%
90% reduction in response time
Process steps reduced in number to 1/10 what they were
Product to market cycle cut in half

Question 3

3 Challenges managers face with teams

Answer 3

Defining work teams clearly; creating a sense of team identity

Ensuring the organization provides the team necessary support systems

Tailoring type of support to the type of team

Question 4

3 types of interdependence

Answer 4

Role interdependence
Goal interdependence
Outcome interdependence

Question 5

Role interdependence

Answer 5

In order to do my task, you must do yours

Question 6

Goal interdependence

Answer 6

In order for me to meet my goal, you must perform your task

Question 7

Outcome interdependence

Answer 7

In order for us to move forward in our careers, we must cooperate

Question 8

8 factors that strengthen teams

Answer 8

Role interdependence
Goal interdependence
Outcome interdependence
Same manager
Co-location
Small size
Self-defined as a team
Members' expectations

Question 9

9 support systems for teams

Answer 9

Team structure
Leaders' roles
Team staffing
Training
Measurement and feedback
Reward system
Information system
Communication technology
Facility

Question 10

Tailoring support for different types of teams

Answer 10

Production
Service
Management
Project
Action
Parallel

Question 11

Structuration Theory

Answer 11

Duality of structure: structures shape our actions and vice versa

Rules and resources (structure) will guide our behaviors (actions)

Repetition of action reinforces structures

Structuration looks at these at a societal and institutional level

Question 12

Adaptive Structuration Theory

Answer 12

Group members adapt rules and resources to accomplish goals

Rules and resources can constrain or empower group members

Appropriation: when rules and resources are borrowed from parent organizations or larger cultures

Question 13

Network theories

Answer 13

Strength of weak ties
Exchange theories
Contagion
Social support

Question 14

Network links

Answer 14

Strength (frequency, duration, depth)

Muliplexity (type of content, work-related, social, personal)

Symmetry (leader-member, coworker)

Question 15

Types of informal networks

Answer 15

Advice network
Trust network
Communication network

Question 16

Network analysis uncovers:

Answer 16

Imploded relationships
Irregular communication patterns
Fragile structures
Network holes
Bowties