Work Phone

Question 1

Do you have any?

Answer 1

Great choice! I’m happy to check on that for you.

Question 2

I saw ______ online.

Answer 2

We’ve had a lot of interest on that-I’d like to double check on that availability. Does that sound ok?

Question 3

Thank you I would love for you to check on that for me.

Answer 3

While I am checking let me ask you a few questions on the ______ you’re looking for, so we both know we’re on the same page, is that alright?

Question 4

Yeah, you can check on the availability of the ______ vehicle I saw online

Answer 4

Great, while I’m doing that, if by chance this isn’t available would you consider something similar

Question 5

Positive greeting

Answer 5

Thank you for calling Fred Anderson Honda of Greenville. My name is Whitney, how can I help you?

Question 6

Engage with q’s

Question 7

Create Flexibility

Answer 7

Asking about other options/features that are interesting to them, etc?

Question 8

Get Their Info

Answer 8

Name, Cell Phone number, email address

Question 9

Answer + Provide Options

Question 10

Hook the trade

Answer 10

That’s the right color! A car like that would be a great trade. We have a huge demand for used vehicles and my appraiser tends to pay a lot more.

Question 11

Appointment Ask

Answer 11

How does sound? Are you available now? Ask questions to get a firm appt. instead of a soft appointment. Morning or afternoon? Early/Late morning or Early/Late afternoon?

Question 12

Appointment Preview

Answer 12

Thank you! I will personally make sure a product specialist is available to you at that time. If you’re running a little early or late let me know and I will be happy to adjust my schedule. I will also send you a text with our info and the store location.