Work It Daily General Interview Questions Flashcards
Tell me about yourself? [How do your education, work history, and professional aspirations relate to the open job?]
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Tell me about your greatest accomplishment on the job?
“My greatest accomplishment on the job was when I helped turn around a very dissatisfied customer who was ready to cancel their account due to a series of unresolved issues. I took ownership of the situation, listened carefully to their frustrations, and coordinated with different departments to ensure every concern was addressed promptly. After resolving the problem, I followed up with the customer to ensure their satisfaction and provided a small gesture of goodwill. Not only did they remain a customer, but they also wrote a glowing review and recommended our services to others. This experience taught me the value of persistence, problem-solving, and effective communication in customer service. Moving forward, I will continue to look for creative ways to solve challenges and exceed customer expectations.”
or
“My greatest accomplishment at the Walmart store was when I assisted a customer in finding a rare item that was out of stock. After learning how important it was to them, I coordinated with multiple nearby stores and arranged for the item to be transferred to our location. The customer was incredibly appreciative, and they later returned to thank me in person. That experience reinforced how going the extra mile can make a real difference in a customer’s day and it taught me the value of persistence, problem-solving, and effective communication in customer service. Moving forward, I will continue to look for creative ways to solve challenges and exceed customer expectations.”
Tell me about a difficult situation you encountered at work and how you overcame it?
At Walmart, I once dealt with a situation where a customer was upset because the price on the shelf was lower than what rang up at the register. They felt misled, and I could see their frustration. I calmly listened, acknowledged their concerns, and investigated the situation. After verifying the discrepancy, I informed my supervisor and arranged for the customer to receive the lower price, as per our policy. The customer left satisfied, and the pricing issue was quickly fixed.
From this experience, I learned the importance of staying calm under pressure and how actively listening can turn a negative situation into a positive one. I also gained a deeper understanding of Walmart’s policies and how crucial it is to pay attention to details. This experience helped me grow in terms of both my problem-solving skills and my ability to handle challenging situations with confidence and empathy.
Give me 3 adjectives you would use to describe yourself & examples of your work style to support them.
Three adjectives I would use to describe myself are empathetic, proactive, and patient.
• Empathetic: I always put myself in the customer’s shoes to better understand their needs. For example, when dealing with upset customers, I make it a point to listen carefully and acknowledge their frustration. Through these experiences, I’ve learned that showing empathy can quickly defuse a tense situation and create a positive outcome. • Proactive: In customer service, anticipating potential issues before they escalate is key. For instance, when I notice a long line forming, I proactively call for backup at the registers or assist with quick tasks, ensuring the shopping experience stays smooth. From this, I’ve grown in my ability to foresee problems and act swiftly. • Patient: Some situations, especially with difficult or confused customers, require a great deal of patience. I’ve learned to stay calm and composed, even during peak hours or when handling complaints. This patience allows me to guide customers through their concerns, resulting in their satisfaction and my own growth in resilience and communication skills.
Give me 3 adjectives you would use to describe your weaknesses/areas for improvement & the reasons why you feel you need to work on these.
Three areas I believe I could improve and have learned from are:
1. Overcautious: I used to spend too much time triple-checking my work, especially during tasks like inventory management or restocking, where speed was equally important. I’ve since learned to trust my skills more and balance thoroughness with decisiveness, improving my efficiency while maintaining accuracy. 2. Abstract: I sometimes found myself getting caught up in planning or discussing ideas at a high level, such as during team meetings about store layout or organization. I’ve realized that a more practical, hands-on approach can be more effective. By focusing on actionable steps, I’ve grown in my ability to bring ideas to life and drive results. 3. Reticent about creative risks: I was hesitant to try new approaches, preferring to stick to what was already working, like following established display layouts. However, I’ve learned that being open to experimenting with new ideas—whether it’s setting up displays or suggesting a more efficient workflow—can lead to innovative solutions. This has helped me embrace creativity and take more initiative in problem-solving.
If I was to ask a co-worker about you, how would they describe you on the job?
My co-workers would describe me as someone who’s dependable, always willing to lend a hand, and focused on providing a great customer experience. Working at Walmart has taught me the importance of teamwork and communication, helping me grow into someone who’s proactive and attentive to both customers’ and colleagues’ needs. I’ve learned how to handle a variety of situations with patience and have developed strong multitasking skills to keep everything running smoothly.
Tell me about a time when you were required to work with a difficult person.
How did you handle the situation? What was the outcome?
At Walmart, I worked with a co-worker who had a different approach to completing tasks, which sometimes caused friction. To resolve this, I asked if we could talk privately and respectfully shared my perspective while listening to theirs. Through this experience, I learned the value of open communication and patience, and it taught me how to approach differences with understanding. As a result, we built a stronger working relationship, which helped improve our teamwork and made the store environment more positive for everyone.
If you were given a task to complete in an unrealistic time frame, what would you do?
If I were given a task with an unrealistic time frame at Walmart, I would stay calm, gauge the situation, and communicate with my supervisor about prioritizing the most urgent parts of the task. Through experiences like this, I’ve learned the importance of clear communication, adaptability, and problem-solving under pressure. These skills have helped me become more efficient, ensuring I support the team and provide the best service to our customers.
If someone came to you with an enthusiastic, yet unrealistic request, how would you handle it?
If a customer came to me with an enthusiastic but unrealistic request at Walmart, I would start by acknowledging their excitement and showing appreciation for their ideas. I’d then calmly explain any limitations and suggest alternative options to try to meet their needs. From experiences like this, I’ve learned the importance of empathy, clear communication, and creative problem-solving. It’s helped me grow into someone who can keep customers feeling valued, even if their original request isn’t possible
Why are you looking to leave your current position?
I’m looking to leave my current position because I’m excited to grow my skills in a new environment where I can take on new challenges and continue to develop professionally. Walmart’s focus on customer service and teamwork aligns with my strengths and goals, and I’m eager to contribute to a company that values growth and community.
What do you want to get out of your next job?
In my next job, I want to continue building on the skills I’ve developed, like effective communication and problem-solving, to provide even better customer service. From past experiences, I’ve learned how rewarding it is to create positive customer interactions, and I’m excited to grow further by taking on new challenges and contributing to a team that values learning and development.
Tell me about the best manager you ever had? Now tell me about the worst.
The best manager I had was supportive, communicative, and always provided constructive feedback, helping me learn and grow in my role. They made me feel valued and encouraged collaboration within the team. On the other hand, a challenging manager I worked with wasn’t as approachable and provided less feedback, which made it harder to understand expectations. From both experiences, I learned the importance of open communication, clarity, and support, which I strive to bring to any team I’m a part of
What are the 3 most valuable things you’ve learned while working in your current position?
Working at Walmart, I’ve learned the value of clear communication, especially when helping customers or collaborating with my team. I’ve also developed strong problem-solving skills to handle unexpected challenges quickly and effectively. Lastly, I’ve learned the importance of patience and empathy, as these help create positive experiences for both customers and coworkers. These skills have helped me grow into a more effective and customer-focused team member
What was the biggest mistake you’ve made on a job? How did you handle the failure?
Early in my career, I underestimated the time needed to complete a project, which caused delays for the team. I took responsibility, communicated openly with my manager, and worked with them to create a more effective plan. This experience taught me the importance of realistic time management and clear communication, helping me grow into someone who plans carefully and keeps projects on track.
What do you feel makes you successful in your current role? Give an example to support your success.
My success in my role at Walmart comes from my dedication to providing outstanding customer service and not giving up easily. For example, a customer recently came in looking for a specific Christmas tree that had gone viral. When I checked our inventory, it showed we had it in stock, but we couldn’t locate it at first. Instead of giving up, I kept searching with the customer until we found it hidden under other merchandise. The customer was so appreciative and even gave me a hug. This experience taught me the importance of persistence and showed me how small efforts can make a big difference for our customers
What skills are you looking to develop in your next job? Why?
Working in customer service has shown me the importance of adaptability and emotional intelligence in handling diverse customer needs. Through challenging interactions, I’ve learned to stay composed and find solutions under pressure, but I’m eager to further develop my ability to turn difficult situations into opportunities for positive change. I’ve grown significantly in my communication skills, but I want to take this growth further by learning to analyze customer feedback patterns and contribute strategic insights to improve our processes. This experience has taught me the value of continuous learning, and I’m excited to build on these foundations in my next role
What do you think makes a company good to work for? What do you like about your current company? What could be better?
A good company supports its employees, offers growth opportunities, and fosters a positive work environment. At Walmart, I’ve appreciated the teamwork and the ability to make a real difference for customers. I’ve learned a lot about adaptability and customer service, especially during peak seasons. One area that could improve is adding more resources or training for busy times, which would help us serve customers even better and make the experience smoother for the team.
Do you prefer working alone or in teams?
Give examples of how you worked successfully both alone and in a team.
What do you attribute your success to?
Both. I attribute my success to adaptability and a commitment to quality service. Working alone, I’ve learned to manage my time effectively and stay focused on tasks like restocking and helping customers directly. In team settings, especially during busy times, I’ve found that open communication and teamwork make a huge difference; for example, during sales events, coordinating with coworkers ensures lines move quickly and customers feel cared for. These experiences have taught me the value of both independence and collaboration in creating a positive shopping experience.
What are your own business
philosophies? What do you feel must be present in a successful business?
My business philosophy is rooted in putting the customer first and building a strong, supportive team. Through my experience, I’ve learned that a successful business needs to prioritize customer satisfaction, foster open communication, and invest in employee growth. When customers feel valued and team members are empowered, it creates a positive environment that drives both personal and business growth
