Words and expressions Flashcards

Question

истерика

Answer 1

emotional outburst

Answer 2

to reprimand s/o

Answer 3

to discipline

Answer 4

to mend one's ways to mend=fix, repair

Answer 5

to be well within one's right to do sth

Answer 6

This is grounds for termination

Answer 7

to be humiliated

Answer 8

high/harsh repercussions

Answer 9

to be blatant

Answer 10

to be indecent

Answer 11

indecent behaviour

Answer 12

to resign to step down

Answer 13

to be dismissed

Answer 14

to have levity

Answer 15

to be esteemed

Answer 16

to give some tough love

Answer 17

to give s/o a talking to

Answer 18

to be assured

Answer 19

to be in the bag

Answer 20

facial expression

Answer 21

use flattery

Answer 22

micromanage your team

Answer 23

give evidence to clearly delegate

Answer 24

keep your manager in the know

Answer 25

build a trusting relationship

Answer 26

show off to your boss whenever possible to get promoted

Answer 27

help your manager if you are able to step up and take something off their plate

Answer 28

expect your manager to solve problems

Answer 29

be indirect when delegating to your peers

Answer 30

to diminish

Answer 31

to amplify

Answer 32

blind spot

Answer 33

attainable

Answer 34

to underpin

Answer 35

disposition

Answer 36

to reassess

Answer 37

to take someone under your wing

Answer 38

to read up on

Answer 39

to keep someone on their toes

Answer 40

to stand on your own two feet

Answer 41

standard operating procedures

Answer 42

to upskill

Answer 43

to take the lead

Answer 44

to hit the ground running

Answer 45

Develop agility

Answer 46

aggravating

Answer 47

self-deprecating jab

Answer 48

to wing it

Answer 49

to vent (one’s frusrations/anger)

Answer 50

to reach a breaking point

Answer 51

build up (of frustrations)

Answer 52

to talk things out

Answer 53

to lurk beneath the surface

Answer 54

to reconcile

Answer 55

to ameliorate

Answer 56

burn the midnight oil

Answer 57

eleventh hour

Answer 58

Crunch time

Answer 59

race against the clock

Answer 60

to de-escalate

Answer 61

to own up to (one’s mistakes)

Answer 62

to be a glutton for punishment = to be someone who seems to enjoy doing something that you consider unpleasant

Answer 63

to weather the storm

Answer 64

to keep the ball rolling

Answer 65

to be on the same page

Answer 66

to be on top of something

Answer 67

cut to the chase

Answer 68

to lose ground

Answer 69

fall behind on a project or schedule

Answer 70

to say something off the top of your head

Answer 71

give grief

Answer 72

bane of my existance

Answer 73

mutual benefit

Answer 74

contaminated

Answer 75

brownfield redevelopment grant

Answer 76

procurement team

Answer 77

contractor

Answer 78

discretion

Answer 79

In a nutshell

Answer 80

reportedly

Answer 81

tirelessly

Answer 82

mitigation plan

Answer 83

anticipate

Answer 84

invertebrates

Answer 85

reinvigorate

Answer 86

showcase the product

Answer 87

giving attribution for the team’s efforts

Answer 88

perspective taking

Answer 89

build trust/rapport

Answer 90

relinquishing

Answer 91

forging ahead

Answer 92

project tracking software

Answer 93

accordingly

Answer 94

to incorporate (feedback)

Answer 95

to stay on course

Answer 96

touch base

Answer 97

to subcontract

Answer 98

to conceive

Answer 99

utilization

Answer 100

Responsible Accountable

Answer 101

It wreaked havoc

Answer 102

We lay the groundwork

Answer 103

It turned sour

Answer 104

It was state of the art

Answer 105

There were payoffs

Answer 106

scope creep

Answer 107

to nip something in the bud

Answer 108

ramification

Answer 109

triple constraint the adage - “cheap, fast, good—choose two.”

Answer 110

the iron triangle (product): quality, resources, and risks

Answer 111

Within most projects, there exist constraints of time, cost, and scope

Answer 112

Should they descope, spin off, or kill the project?

Answer 113

How will the sponsor react if they receive invoices for changes in order to prevent snowballing, defer changes by placing them in a backlog, or ask for tradeoffs?

Answer 114

In a nutshell

Answer 115

is feeling shunned

Answer 116

is dismissive

Answer 117

defuse a potential escalation

Answer 118

chastise Mo for his accusal

Answer 119

gain the floor in the discussion

Answer 120

encourage compromise and find common

Answer 121

to preface

Answer 122

to dole out

Answer 123

plunk down

Answer 124

sales deck

Answer 125

The seasoned project manager

Answer 126

ambiguous tasks

Answer 127

bite-size chunks

Answer 128

is confident that timelines can be stuck to

Answer 129

bandwidth (= capacity and time to do something)

Answer 130

to plunk down

Answer 131

repercussion

Answer 132

note specific occurrences and situations rather than general patterns

Answer 133

Listen sympathetically and recast

Answer 134

Remember when we used to get through the lion’s share of decisions in those weekly scrum meetings? scrum - a set of practices used in agile project management that emphasize daily communication and the flexible reassessment of plans that are carried out in short, iterative phases of work

Answer 135

put in facetime facetime - time spent face to face with someone

Answer 136

scope creep Scope creep in project management refers to changes, continuous or uncontrolled growth in a project's scope, at any point after the project begins

Answer 137

to deem (something) a failure

Answer 138

to nip something in the bud

Answer 139

to wreak havoc

Answer 140

to lay the groundwork

Answer 141

to promise the sun and the moon

Answer 142

payoff to pay (a debt or a creditor) in full to pay in full and discharge (an employee)

Answer 143

to turn sour

Answer 144

to deviate

Answer 145

gold plating

Answer 146

doing them a disservice

Answer 147

run away from

Answer 148

play it by ear

Answer 149

one of the main reasons projects fall off schedule comes down to managing tasks and subtasks

Answer 150

By breaking action items into tasks and subtasks, you'll get a clearer picture of the actual amount of work that needs to be accomplished.

Answer 151

Our dependable old friend

Answer 152

circle back

Answer 153

get to grips with

Answer 154

indispensable

Answer 155

Keep me posted

Answer 156

honing in on

Answer 157

delved into

Answer 158

liaising with the client

Answer 159

overallocation

Answer 160

Miriam could have done more to ensure that the steps of the project were properly laid out so that everyone would know what needed to be done first.

Answer 161

we were circling back around

Answer 162

head office have shelved

Answer 163

I'm going to need to

Answer 164

leave you high and dry

Answer 165

doesn't wash / won’t wash

Answer 166

moveable feast

Answer 167

swimmingly

Answer 168

pressed for time

Answer 169

That kind of impudence won't wash with your mother, you know!

Answer 170

You know that's going to wreak havoc amongst the team. It's 95 percent there. We were due to sign off on Wednesday and hand it over to the marketing department.

Answer 171

-I appreciate this is a pain, but they're the biggest client on our roster and what the client asks for ... - The client gets, yeah, I know. But we have to send them a revised quote. We don't want things to turn sour at this late stage but we don't want them to think they're getting anything on the cheap just because they've left these changes to the last minute.

Answer 172

I totally agree, but let's give it our all to the end, hey?

Answer 173

Kylie mentions additional costs and potential delays to the project and there is some pushback on both of these from Jacques. But both, to a degree, are resolved or pushed back to a later meeting. There is a general frustration with changes, e.g., translations and unanticipated tasks, which indicate the issue is with the project growing in an uncontrolled manner (scope creep).

Answer 174

Jacques is using this language to distance himself from decisions. He uses “we” rather than the first person singular and it’s not his team but head office that have shelved the plans. The phrase “circling back round” is also a tentative or vague way of saying we have changed our minds. Jacques also uses more “grammar” than needed to hide his direct request. This is easily picked up by Kylie who plainly states what is needed.

Answer 175

This refers to the “triple constraint” model which powers the adage “cheap, fast, good - choose two.” In this situation, Kylie is telling Jacques that if he wants cheap and fast, he won’t get good.She’s saying that her team needs 25% more to complete this project due to scope creep and she also hints at costs increasing beyond that if further elements are added.

Answer 176

to colocate

Answer 177

to drill down

Answer 178

двусмысленность

Answer 179

the kickoff meeting

Answer 180

We have identified the root cause of the equipment malfunction and are working to amend the situation.

Answer 181

The situation looks bleak right now, but we will weather this storm and emerge more resilient.

Answer 182

malfunction

Answer 183

(in) harm’s way

Answer 184

tabletop exercise

Answer 185

to marshal to marshal resources

Answer 186

to size up

Answer 187

to take heed

Answer 188

to shortchange

Answer 189

detrimental

Answer 190

silver lining

Answer 191

Take heed of the impact on employees

Answer 192

Find a quick fix. A quick fix can mean reacting before assessing the situation fully

Answer 193

steward of the company

Answer 194

Retrospective

Answer 195

archive files

Answer 196

Receivables

Answer 197

leading questions

Answer 198

double-barreled questions

Answer 199

dichotomous question

Answer 200

absolute questions

Answer 201

biased question

Answer 202

interval-scale question

Answer 203

survey dropout

Answer 204

matrix question

Answer 205

exacerbate

Answer 206

dish the dirt

Answer 207

the plot thickens

Answer 208

sneak peek

Answer 209

irreverent

Answer 210

tingly hands

Answer 211

The communications manager compounded the issue by revealing information prematurely and not doing proper damage control.

Answer 212

backed out of the project, citing ill health

Answer 213

were incurred by

Answer 214

scaling down

Answer 215

project sign-off

Answer 216

August saw delays to the plan

Answer 217

rebaselined

Answer 218

we could allay any concerns immediately

Answer 219

woo was salvaged by the director of cultural news, who wooed them to buy space on

Answer 220

uptake uptick

Answer 221

low-level glitches

Answer 222

but an action plan needs to be put in place to address it

Answer 223

knocked it out of the park

Answer 224

to reminisce

Answer 225

collectables

Answer 226

to evoke memories

Answer 227

talk over talk up talk down

Answer 228

discernable

Answer 229

beforehand

Answer 230

to barge in

Answer 231

the (right) frame of mind

Answer 232

to weigh on your mind

Answer 233

to work up the courage

Answer 234

to steel (oneself)

Answer 235

to gain insight

Answer 236

Spit it out! (extension activity)

Answer 237

to bite someone’s head off

Answer 238

In my opinion/It is a societal opinion Some ..... Giving context or making a comparison. From my experience.......... It seems ...... It appears to be that ..... It's my assumption ...... It's my understanding ......

Answer 239

I’m afraid we cannot tolerate use of such language here. I don't appreciate your tone. I’m afraid we’re going to need to wrap this up.

Answer 240

Won by a landslide

Answer 241

to mediate mediator

Answer 242

go-between

Answer 243

to intervene

Answer 244

shouting match

Answer 245

to blow up blow-up

Answer 246

reconciliation

Answer 247

to pull the plug (on)

Answer 248

Over my dead body!

Answer 249

from the ground up

Answer 250

to elicit sth

Answer 251

Incentivize the rehabbing of old homes

Answer 252

tried-and-true

Answer 253

accelerate

Answer 254

accommodate

Answer 255

vibrancy that is infectious

Answer 256

racial inequity

Answer 257

The reference to the North American Free Trade Agreement suggests that jobs were sent to other countries.

Answer 258

It's hard to see something you feel a closeness with, like a place you call home, suffer a decline.

Answer 259

it seems like a crime not to pursue

Answer 260

nose to the grindstone

Answer 261

caprice (whim, vagary, crotchet)

Answer 262

evanescent. (transient, transitory, ephemeral, momentary, fugitive, fleeting)

Answer 263

without handouts

Answer 264

from scratch.

Answer 265

it will be worthwhile to consider her mother’s perspective

Answer 266

to convey meaning

Answer 267

connotation

Answer 268

to shuffle

Answer 269

to slip out

Answer 270

to pry open

Answer 271

to throw open

Answer 272

sliding door

Answer 273

to slide open/closed

Answer 274

refuse (= garbage)

Answer 275

receptacle

Answer 276

law enforcement officer

Answer 277

to apprehend

Answer 278

eavesdrop overhear

Answer 279

to show off show-off

Answer 280

Refuse and garbage shall not be collected from the site or receptacles thereon prior to the hour of 6:00 a.m. thereon - после этого, об этом

Answer 281

Law enforcement officers on the scene initiated pursuit of the alleged perpetrator. Said person was apprehended and transported to the local precinct where he was detained for questioning.

Answer 282

In no event shall company or its directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the website or company services, even if company has been advised of the possibility of such damages.

Answer 283

presumption

Answer 284

to harp on

Answer 285

to be condescending

Answer 286

For Pete’s sake!

Answer 287

namby-pamby

Answer 288

to marginalize (marginalise UK)

Answer 289

for fear of doing

Answer 290

to dread trepidation

Answer 291

perspective prospect

Answer 292

round robin stage knock out stage

Answer 293

round robin stage knock out stage

Answer 294

a tie/ a draw

Answer 295

a "consolation" final

Answer 296

What miserable / glorious weather we're having!

Answer 297

It's overcast!

Answer 298

Were you able to bring up the subject?

Answer 299

seek sought sought

Answer 300

assumptions and presumptions

Answer 301

collaborative mindset

Answer 302

reframe attitudes

Answer 303

for crying out loud; for Christ's sake

Answer 304

Have you ever wanted to get across an important message or idea to someone?

Answer 305

Citing company employee handbook

Answer 306

exploit make the most of

Answer 307

Once we got the ball rolling with our new consultant, we learned that when we chose our old plan, there had been a “dearth” of options.

Answer 308

into the weeds

Answer 309

I think we’ll be better off keeping this explanation straightforward.

Answer 310

be better off

Answer 311

Thanks so much for offering to help!

Answer 312

That way we only meet when we have to instead of taking time away from real work.

Answer 313

rub someone the wrong way

Answer 314

Have you ever had a difference of opinion with someone that you had to work with?

Answer 315

I wanted to work through it completely before blogging about it, since I want this to be solution-oriented instead of coming across as namby-pamby complaining about a coworker.

Answer 316

‘You never know what someone else is going through, so be kind’.

Answer 317

the team met again to discuss the research we had conducted on our respective ideas for the new project.

Answer 318

Then she kept harping on what I thought was my best idea

Answer 319

She rejected the notion that she was questioning my ideas, and even implied that I was being overly sensitive.

Answer 320

a big project with a lot at stake

Answer 321

I wanted to bounce ideas off someone

Answer 322

To my shock and dismay, she started pitching an idea that I had shared with another coworker who is not working on this project with us.

Answer 323

When I finally got my wits about me, I decided I needed to take control of the situation, so I spoke up and added some points that I had worked out since I had initially spoken to another coworker.

Answer 324

trying to out-do each other

Answer 325

why would you try to pass it off as your own?

Answer 326

she wanted to answer in a genuine way

Answer 327

I sat there, dumbfounded

Answer 328

That’s why I started tearing down your ideas

Answer 329

Meanwhile, I’ve been with the company for three years, and I still don’t feel as comfortable as you seem to be.

Answer 330

the benefit of the doubt

Answer 331

Dani wanted to assert herself as being superior to the writer.

Answer 332

Try to approach her directly but tactfully so that you won't have to bring the issue up again.

Answer 333

I don't want to let her take advantage of me for fear of being seen as hostile.

Answer 334

What conclusion can you draw about ...?

Answer 335

This information could be used to conclude that she is worried that the writer will outshine her on the team, and this will affect Dani’s standing at the company.

Answer 336

What piece of advice might the writer give Dani going forward?

Answer 337

Think of a time you've been on the receiving end of a difficult conversation with someone else (direction to improve performance, rejection of your job application, etc.)

Answer 338

to dodge What can you do to avoid rocks? Dodge them: move quickly to get out of the way of rocks being thrown at you, so you don’t get hit by them.

Answer 339

to maneuver

Answer 340

evade What can you do to avoid rocks? Evade them: carefully maneuver your way around the rocks in your path, so you don’t touch them.

Answer 341

deflect What can you do to avoid rocks?Deflect them: use a shield to keep the rocks away from you and push them off in another direction.

Answer 342

to drag one’s feet to intentionally do things slowly or be reluctant to do something

Answer 343

to rectify to try to fix or correct something

Answer 344

to replicate

Answer 345

to pass the buck

Answer 346

I’m not at liberty to …

Answer 347

to defeat the purpose of

Answer 348

Blame constraints

Answer 349

to sidetrack

Answer 350

Anticipate challenging questions

Answer 351

Prepare deflecting questions and evasive replies

Answer 352

to misinterpret

Answer 353

to scratch (your) head in confusion When someone scratches their head it means they are puzzled, confused, or perplexed.

Answer 354

to pull … off

Answer 355

straightaway

Answer 356

I don’t know what to make of (it

Answer 357

Pacific Standard Time, PST

Answer 358

Universal Time Constant, UTC

Answer 359

Delayed responses and negativity bias negativity bias - inclination to responding in a negative tone другие варианты (The negativity bias is our tendency not only to register negative stimuli more readily but also to dwell on these events. The negativity bias, also known as the negativity effect, is a cognitive bias that, even when of equal intensity, things of a more negative nature (e.g. unpleasant thoughts, emotions, or social interactions; harmful/traumatic events) have a greater effect on one's psychological state and processes than neutral or positive things.)

Answer 360

for fear of ...ing - James didn't say anything about his connections for fear of losing his job.

Answer 361

We want to ensure the language we use is appropriate, that the meaning is clear and unambiguous, that the emotions we express cannot be misinterpreted. In short, to be mindful of what we write.

Answer 362

Last week, I shared an article about unpopular new legislation passed by the government, and, of course, I added my own thoughts on it. Most the comments were similar to mine, but one reply’s been bugging me.

Answer 363

Eastern Standard Time: the time on the eastern coast of the United States and Canada

Answer 364

Which factors does the press imply possibly contributed to the theft?

Answer 365

an outdated surveillance system

Answer 366

It reinforces that there is surveillance to be reviewed, even if the gallery cameras didn’t catch everything they should have.

Answer 367

Based on her attempt to stall, it appears Ms. Tijani did not expect to be asked about the postponed updates to Pond Gallery's security system. What might she have said instead to more effectively dodge the unwanted topic without opening herself up to further questions?

Answer 368

heist, a robbery

Answer 369

He does not want to disclose too much information about a failed security system.; He does not want to release too many details about the alleged perpetrators.

Answer 370

A useful deflection is a way of shielding yourself from answering a direct question and pushing the listener in another direction.

Answer 371

By acknowledging the reporter’s concern, then pivoting to the goal of the press conference, Ms. Tijani would be able to refocus the attention on the role the theft plays in the larger art community.

Answer 372

Practice your answers out loud, using a recording to fine-tune tone and intonation until it sounds unrehearsed.

Answer 373

to jump start sth. jump-start

Answer 374

city-dweller

Answer 375

the temperature adjustment dial

Answer 376

The removable water chamber

Answer 377

The aroma enhancer boosts

Answer 378

the scent wafts into

Answer 379

a breeze to use

Answer 380

just rolled out of bed

Answer 381

midday boost

Answer 382

a frothy foam

Answer 383

I feel like such a dupe.

Answer 384

I could look past it

Answer 385

faucet water

Answer 386

pod brewer

Answer 387

Anyway, I wouldn’t get this if I had to do it again.

Answer 388

Despite a few quibbles

Answer 389

The other reviews I’ve seen blow its imperfections way out of proportion.

Answer 390

delectable

Answer 391

will make anyone salivate

Answer 392

you’d be hard pressed to find a better

Answer 393

D acknowledges some deficiencies, but overall offers praise for the product.

Answer 394

accuracy is not much of a consideration

Answer 395

What strategies did you use to make sense of it?

Answer 396

to put into perspective

Answer 397

to obstruct

Answer 398

to poke fun at

Answer 399

over- / understatement

Answer 400

self-deprecating self-deprecation

Answer 401

satire. 'sætaɪə

Answer 402

surreal surrealistic

Answer 403

riddle punchline

Answer 404

to yodel. 'jəudl

Answer 405

double entendre.ɑːnˈtɑːndrə

Answer 406

surrealistic situation

Answer 407

surreal humor

Answer 408

slapstick comedy

Answer 409

to take a leap of faith

Answer 410

to step into the unknown

Answer 411

to stick (your) neck out

Answer 412

to throw caution to the wind

Answer 413

to play with fire

Answer 414

to turn back time

Answer 415

reflection

Answer 416

risk-averse

Answer 417

head over heels (in love)

Answer 418

to explore new avenues

Answer 419

to play it safe

Answer 420

Every cloud has a silver lining.

Answer 421

the butterfly effect

Answer 422

adrenaline rush

Answer 423

unrequitted love

Answer 424

pushed toward the decision

Answer 425

steer clear of sb./sth. to steer. - управлять чем-л.; рулить

Answer 426

They tend to value blending in more than standing out.

Answer 427

be the butt of the joke

Answer 428

taking someone down a peg or two

Answer 429

budding comedians

Answer 430

lacking a contingency plan

Answer 431

to put something on the back burner

Answer 432

to have a sixth sense

Answer 433

I discovered that the overhead costs of a business cut too much into profit. I'm researching how to set up and run an online interior design service.

Answer 434

Since Susan was risk-averse, she only felt comfortable taking a calculated risk, which ultimately paid off.

Answer 435

While all answers are valid, only one asks questions intended to prompt the other person to reflect upon the costs and benefits of the decision.

Answer 436

If you decide to stay in your current position, will you regret playing it safe? How might your life change for the better if you take a leap of faith and open your truck business?

Answer 437

to ensnare

Answer 438

(micro)particle

Answer 439

to play devil’s advocate

Answer 440

disproportionately

Answer 441

living standard

Answer 442

I beg to differ.

Answer 443

to turn a blind eye

Answer 444

to sweep under the rug

Answer 445

to bury your head in the sand

Answer 446

rapidly degradable plastics

Answer 447

out of sight, out of mind

Answer 448

why do people in marginalized communities tend to be politically apathetic?

Answer 449

people in majority communities tend not to advocate for public housing?

Answer 450

They fear that changes in the community would be to their detriment.

Answer 451

people who need change the most are not trying to make change happen - dichotomy

Answer 452

Once an election is underway, it’s too late to make a substantive impact on an issue

Answer 453

why Hans is so adamant that those in marginalized communities get involved in local politics? He believes that marginalized communities won’t be represented until more members are involved.

Answer 454

will make a "smidgen" of difference 'smɪʤɪn толика

Answer 455

There’s no point being offended or outraged by something if you didn’t make any effort to try and "preempt" the issue you’re now upset about. pri'εmpt

Answer 456

We have to "unshackle" ourselves from the idea that we should only get involved if we’re directly affected. ʌn'ʃæk(ə)l

Answer 457

square peg in a round hole

Answer 458

to bring someone into the fold fold = flock of sheep (old)

Answer 459

uphill battle

Answer 460

rock the boat

Answer 461

While all statements are true, Hans is motivated by his own experience feeling alienated as a member of a marginalized group. He equates the greater involvement of marginalized people with positive change for those communities.

Answer 462

A paradox involves facts or ideas which seem to contradict each other or appear illogical. Speakers and writers often use paradoxes as a rhetorical device to grab attention and provoke thought.

Answer 463

multicultural pluricultural multilingual

Answer 464

attitudinal shift

Answer 465

multifaceted teeming

Answer 466

to acclimate

Answer 467

We should all be striving toward multicultural appreciation; mere tolerance demands a sincere shift. Attitudinal shifts can and do lead to behavioral changes, and language choices convey our attitudes.

Answer 468

TOLERANCE Tolerance for other cultures seems relatively benign and almost positive on a surface level, but looking deeper into the associations of this word we can see the negative connotations. We tolerate obnoxious people and poor behavior from others. To tolerate another culture suggests we put up with it even though it is somewhat disagreeable. To tolerate is the lowest form of intercultural relationship.

Answer 469

ACCEPTANCE A next step would be acceptance of other cultures. Here, differences between cultures are recognized, along with their importance and significance to the people of those cultures. To accept something implies a willingness to validate the inherent rightness and sovereignty of the thing. It implies no desire to change or erase it. To accept is to take things as they are, despite even large differences in values.

Answer 470

RESPECT At this level, people demonstrate a high regard and consideration for cultural differences. Thinking about the connotations of the word, when we respect something or someone we tend to treat them well and value their contributions. Our belief in the target culture’s worth and value is implicit. To respect is to treat something with care and honor.

Answer 471

APPRECIATION Past simple respect, consider appreciation: it’s implied curiosity about, willingness to engage with, and enjoyment of another culture’s different aspects. At this level, multiculturalism becomes a more dynamic interchange between cultures. When we appreciate something we place a high value on it and give our time, interest, and attention to it. To appreciate is to be grateful and to give back in some way.

Answer 472

cultural values cultural assumption

Answer 473

collectively individualism collectivism

Answer 474

power distance global audience

Answer 475

canceled cancel culture

Answer 476

onslaught to boast to (re)surface

Answer 477

When we become aware of our own cultural values, it helps us avoid making cultural assumptions while communicating.

Answer 478

Directness is typically seen as honesty.

Answer 479

Eye contact is collectively perceived as intrusive.

Answer 480

Japanese commuters are prone to prefer staying silent in public. prone-склонный

Answer 481

Americans tend to express friendliness with personal questions.

Answer 482

Cultural values are beliefs and ideas that inform the behavior and thinking of a culture. It is important not to assume that all individuals within a particular culture hold the same values, but we can look to cultural values to gain insight and understanding of the culture as a whole.

Answer 483

Eye Contact Be mindful of whether people in the group enjoy direct eye contact. Determine whether direct eye contact between men and women is appropriate.

Answer 484

Direct Communication Keep messages and meetings short and to the point. Create and follow an agenda. Be explicit about any questions or concerns you have.

Answer 485

Indirect Communication Allow time for small talk and niceties. Use softening techniques such as framing a concern as a question or showing active listening. Allow time for them get back to you with decisions.

Answer 486

Physical Contact Determine how comfortable the group is with physical contact such as a touch on the shoulder, handshake, kiss on the cheek, or hug. Determine whether physical contact between men and women is appropriate.

Answer 487

Personal Space Be mindful of how much personal space members of the group are used to. Observe others to get a sense of what is comfortable and mirror their behavior.

Answer 488

Facial Expressions, Gestures, & Posture Consider your own non-verbal communication in terms of facial expressions and posture. Match the behavior of the group by either being more demonstrative or less so. Adjust your posture accordingly.

Answer 489

Meetings Consider power dynamics. Be aware of seating arrangements for a high power culture. Expect and ask for contributions from everyone in a low power group, but defer to the person with the highest authority in a high power group.

Answer 490

Relationship Building Determine how social relationships are built in the group. In some cultures, it is fine to engage in this during meetings. In other cultures, after work. Determine whether relationship building behaviors are different for men versus women.

Answer 491

You recently witnessed a colleague’s faux pas with foreign investors and are launching a new company-wide initiative to promote culturally sensitive communication. ['fəu'pɑ:]

Answer 492

Cancel culture is when a person, organization, or brand is boycotted or shunned (i.e. ‘canceled’) due to offensive remarks or behavior. For example, customers stop supporting a business after the owner did or said something that received an onslaught of negative reactions online. The phrase itself is mostly used negatively, often by those who disagree with ‘canceling’ and consider it an attack on free speech, regardless of offense caused.

Answer 493

CALL ME CANCELLED “I’m making millions more after being ‘cancelled’,” boasts Tycoon Walter Bloom

Answer 494

CANCEL ‘CANCEL CULTURE’ Over 150 public figures sign an open letter calling ‘cancel culture’ an affront to democracy

Answer 495

THE SHOW WON’T GO ON Viral video of famed musician Sophia Hall results in dismal ticket sales to upcoming performance dismal 'dɪzm(ə)l уныние, депрессия, (очень маленькие продажи - в этом контексте)

Answer 496

GOT TO GO! Demonstrators call to ‘cancel’ leader of the majority political party after photos resurface

Answer 497

Without your hard work, determination, and perseverance, we wouldn’t have closed the year at an all-time high.

Answer 498

a state-of-the art building

Answer 499

Our door is now teeming with new clients waiting to partner with us.

Answer 500

Meet your loved one and go for a date night.

Answer 501

to exempt = to grandfather (освобождать от нового закона) exempt

Answer 502

deformity (уродство) = impairment (недостаточность, патология)

Answer 503

man up = be more brave

Answer 504

work concessions Volunteers are desperately needed to work concessions, direct families through the zoo, and assist people who use wheelchairs.

Answer 505

be stepping up for a good cause

Answer 506

secular company 'sekjulə

Answer 507

how I word things

Answer 508

drew the short straw

Answer 509

socio-economic status

Answer 510

cultural appropriation Cultural Appropriation - when members of a majority group adopt cultural elements of a minority group in a disrespectful, or stereotypical way.

Answer 511

employee engagement

Answer 512

diversity, equity, and inclusion (DEI)

Answer 513

to agree to disagree

Answer 514

Listen to Understand. Listen actively by asking clarifying questions, summarizing or paraphrasing what you’ve heard, and acknowledging difficult emotions or experiences. * Could you expand upon that point? * I wanna make sure I got that right. When you say …, am I understanding correctly that …? * That must have been difficult / upsetting / frustrating to experience.

Answer 515

Express Disagreement Respectively. Criticize the message, not the individual. Elicit a confirmation before sharing your opinion. Acknowledge their stance before offering an alternative perspective. * Although I can see where you’re coming from, it’s hard for me to support this reasoning, but I’m open to comparing notes on this. * Could I offer an alternative perspective? * I will have to respectfully disagree on that one, which is fine. We can’t agree on everything! See, from where I stand, …

Answer 516

Disengage from the Issue. If the conversation is too uncomfortable, deflect and evade further comments, change the topic of discussion, or politely wrap up the encounter. * I’d rather not discuss this anymore. Anyways, have you seen any good shows lately? * Let’s agree to disagree about this. Any plans for the weekend? * It appears we don’t see eye to eye on this, but thanks for sharing your opinions with me.

Answer 517

missing the mark

Answer 518

ethnocentrism ethnocentric

Answer 519

superiority preconception

Answer 520

colonialism subjugation

Answer 521

lingua franca

Answer 522

honorifics

Answer 523

Ethnocentrism is the idea that our connection to the world is framed by our primary focus on ourselves, and our sense of self-importance compared to other cultures. Ethnocentric behaviors or beliefs can be dangerous when taken to the extreme. For example, the colonialism of India, Africa, and the Americas was fueled in part by a belief in the merits of subjugation for the purpose of ‘civilizing’ other nations and cultures. 'sʌbʤu'geɪʃ(ə)n

Answer 524

civilizing

Answer 525

A high-context culture

Answer 526

Low-context cultures

Answer 527

When hierarchy is well defined, people tend to defer to the judgment of their superior.

Answer 528

linguistic eminence

Answer 529

gender identity preferred pronouns

Answer 530

non-binary

Answer 531

to misgender

Answer 532

gender-neutral

Answer 533

transgender

Answer 534

Stewardess - Flight attendant Brother or sister - sibling mankind - humankind freshman - first-year student Indicate your gender: Male, Female, Diverse, Prefer not to say, Non-binary, Other: ______________ Ladies and Gentleman - Dear guests, Everyone, Esteemed attendees, team Husband and Wife - Partner, plus one Can you man the ticket booth ?- Can you operate the booth?

Answer 535

human beings humankind

Answer 536

has their identity inadvertently invalidated This will ensure that no one is misgendered or has their identity inadvertently invalidated.

Answer 537

ally 'ælaɪ

Answer 538

fəʊks/ us. /foʊks/ a way of writing "folks" (= people) that emphasizes the fact that you intend the word to include all groups of people

Answer 539

Mend cultural miscommunication

Answer 540

to clear the air

Answer 541

to have a bone to pick

Answer 542

to let sleeping dogs lie

Answer 543

to shrug off (something)

Answer 544

to argue the toss

Answer 545

to let bygones be bygones bygone 'baɪgɔn

Answer 546

“Between what is said but not meant, and meant but not said, most of love is lost.” It notes that love has little chance of blooming when words are said in the heat of anger or that are insincere but not truly meant from the heart, as well as feelings of connection that are truly felt but never said or expressed.

Answer 547

to make amends

Answer 548

to make a mountain out of a molehill 'məul'hɪl

Answer 549

fault lies with

Answer 550

I stewed about it for a while, and just can’t figure out why you would do that. to stew тушиться, накручивать себя, (размышлять)

Answer 551

work concessions

Answer 552

I’d like to make amends. 1. Apologizing: * I’d like to make amends. * Looking back I realize … * Please excuse my thoughtless behavior. * The fault lies with me. * I take full responsibility. 2. Minimizing an Offense: * I don’t want to argue the toss. * It’s water under the bridge. *Let’s let bygones be bygones. * I’ve made a mountain out of a molehill. * It’s no big deal.

Answer 553

Let’s clear the air! = Acknowledging an Issue 1. Someone else caused an issue: *I have a bone to pick with you. * I can’t shrug this off. * I don’t mean to be rude, but you really upset me. 2. I think I caused an issue: * I want to clear the air. * Have I offended you in some way? * I believe I’ve made a misstep.

Answer 554

Germany is a secular democracy. German cultural norms include showing respect for others’ time by being efficient and strictly adhering to agendas. Generally, direct and forthright communication is preferred.

Answer 555

Saudi Arabia is a non-secular monarchy. Saudi culture prioritizes relationship building and cultural norms include interrupting or postponing meetings as needed. People from Saudi Arabia tend to defer to those in superior positions and use indirect communication to avoid offense.

Answer 556

made amends

Answer 557

Have you ever felt compelled to go to your school’s or company’s administration office to raise a concern over something that you felt was not celebrating diversity or being non-inclusive?

Answer 558

to lead the charge

Answer 559

Most notably, they have been lauded for promoting women into senior leadership positions, thereby setting an example in the corporate community at large.

Answer 560

was found guilty of embezzlement years after leaving the company.

Answer 561

to reconsider

Answer 562

who demonstrated notoriously racist behavior

Answer 563

Alongside the Committee, they represent a codification of Publicom’s continued commitment to celebrate the many diverse employees who have left an indelible mark on the company.

Answer 564

Some highlights of the guiding principles they lay out are:

Answer 565

Whether, in what ways, and to what extent the name creates an uncomfortable or harmful environment that undermines the ability of employees to do business and participate fully in their work at Publicom

Answer 566

gives full consideration to why forebears ...

Answer 567

Whether, in what ways, and to what extent the person in question exhibited behaviors that are now seen as morally repugnant and how significant a portion they made up of the individual’s legacy

Answer 568

consider alternatives to denaming that better contextualize the name as a mean to reckon with our shared history

Answer 569

more follow their lead

Answer 570

reckon with

Answer 571

His derogatory remarks about immigrants were repugnant to anyone who values equality.

Answer 572

Copernicus was the first scientist to posit that the Earth revolves a round the sun.

Answer 573

It can be difficult to reckon with one’s past, especially with wrongdoings.

Answer 574

The emotional story from the documentary made an indelible impression on me.

Answer 575

morally repugnant

Answer 576

I think it's time that we attribute people for what they have done rather than how much they have donated.

Answer 577

Divya defines ethnocentrism as people viewing their nation or culture as superior to others whereas Anton sees it as being so immersed in one’s own cultural view that one is unaware of other perspectives.

Answer 578

Divya experienced ethnocentrism in the form of her country being seen as inferior to countries that were colonizers

Answer 579

Demanding that everyone around the world speak your native language is an example of linguistic imperialism

Answer 580

English as a lingua franca is related to linguistic imperialism because Colonialism spread the English language and enforced its use

Answer 581

Despite the speaker's forgiving attitude, they perpetuate the idea that outsiders are incapable of mastering the speaker's cultural norms.

Answer 582

"After living in France, I just hate going back home. My city is so uncultured compared to Paris". Although it expresses that one culture is superior to another, this statement is an example of xenocentrism, or thinking that other cultures are superior to your own.

Answer 583

Non-binary is used to describe people who feel their gender cannot be defined within the margins of gender binary. Instead, they understand their gender in a way that goes beyond simply identifying as either a man or woman.

Answer 584

Appreciative that gender identity awareness was being promoted and relieved that there was a simple way to indicate pronoun preference.

Answer 585

He could empathize with the experience of being misgendered and bullied.

Answer 586

Lucía believes that as a cisgender woman, people were more accepting of her than of those who don’t fit into traditional gender roles.

Answer 587

to make a song and dance about it

Answer 588

to come to the table

Answer 589

to raise an eyebrow

Answer 590

geared myself up

Answer 591

A cross-sectional study

Answer 592

stamp something out

Answer 593

Client account go-to-person at your service.

Answer 594

I go by she or they. I use them interchangeably.

Answer 595

silence is golden

Answer 596

to not bat an eye

Answer 597

acculturation

Answer 598

preservation

Answer 599

assimilation

Answer 600

to reclaim

Answer 601

first-generation second-generation

Answer 602

cultural heritage

Answer 603

to code-switch

Answer 604

predominant

Answer 605

third-culture kid

Answer 606

rules of conduct

Answer 607

courtship practices

Answer 608

visual arts

Answer 609

I noticed that you … Would you mind explaining why …? Would you help me understand your point of view?

Answer 610

I think my intentions might have been misinterpreted. Let me try and explain the reasoning behind that. I think there could be a cultural difference here.

Answer 611

idiosyncrasy

Answer 612

hyphenated

Answer 613

incongruous

Answer 614

contentious

Answer 615

to be at loggerheads (UK) /ˈlɒg.ə.hedz/ Republican lawmakers and the Biden Administration remain at loggerheads over boosting the debt limit. to be at loggerheads -in a state of quarrelsome disagreement- ( in example above the talks on the matter of the debt are stalled )

Answer 616

discordant

Answer 617

1. adapt to 2. adopt

Answer 618

antagonistic to coexist

Answer 619

diatribe 'daɪətraɪb We've seen examples of Trump on a diatribe on more than one occasion.

Answer 620

bone of contention

Answer 621

schismatic s(k)ɪz'mætɪk

Answer 622

devil’s advocate ['ædvək(ə)t] to advocate /ˈæd.və.keɪt/

Answer 623

I turned it off halfway through

Answer 624

She has a bone to pick with you

Answer 625

always on full blast

Answer 626

The session would be stronger if it included more discussion about possible sources of cultural miscommunication. Also, allowing parents to practice a discussion through role-playing would also strengthen the session.

Answer 627

they are highly complementary

Answer 628

He chooses sophistication or simplicity, depending on what he wants to achieve.

Answer 629

tablescape

Answer 630

to acquiesce to ˌækwiˈɛs

Answer 631

omniscience ɔm'nɪʃ(ə)ns

Answer 632

the ornate exterior

Answer 633

painstaking

Answer 634

exoticism [ɪg'zɔtɪsɪz(ə)m]

Answer 635

By asking which dishes Dupont feels would best reflect Maison Jukai’s essence, the interviewer would likely draw out further details about how the chef strives to represent both cultures equally, but in unique ways. Though Chef Dupont may share additional insight in response to the other questions, they do not as explicitly target these kinds of details.

Answer 636

halo effect gender bias ageism horn effect non-dominant patronizing

Answer 637

anti-discrimination unconscious bias culture fit affinity bias

Answer 638

Coming from an office environment where most people in the office expressed deference towards their seniors, he finds it jarring when this cultural value is at odds with his team in the US.

Answer 639

horn effect

Answer 640

whiling away the hours

Answer 641

transactional Unlike in the U.S. where shopping is very… "transactional", the Italians engage with you differently, and you build a relationship with vendors you see on a regular basis.

Answer 642

presumptuous

Answer 643

I understand your perspective

Answer 644

stop to smell the roses

Answer 645

make a decent wage

Answer 646

The key point of Tamara’s video is that through living abroad and being exposed to different cultural values, she learned to think more critically about her own culture and successfully integrate new elements into her daily life. She avoids saying what a culture should or shouldn’t do, acknowledging that “it’s a matter of perspective.” She also advises her viewers to think carefully about how integrating different cultural values will impact others, especially when those values are at odds. She does not advocate for strictly adhering to your own cultural values while living abroad. If anything, she would be likely to advise her viewers to keep an open mind and be willing to adapt in a different culture.

Answer 647

Upon moving back, Tamara realizes that she had missed some of the convenience of the American lifestyle. She also acknowledges that she had never thought about why Americans act the way they do. After some reflection, she realizes that both cultures have valid reasoning for their approaches. However, she recognizes that it’s not easy to blend aspects of two cultures together, as two “positive” elements might actually be opposed to one another or create conflict in a different cultural context.

Answer 648

time-off policy

Answer 649

If you err on the side of caution,.. It’s far better to find clarity and err on the side of caution than not

Answer 650

stringently Company stringently adheres to regulations and guidelines

Answer 651

to adhere [əd'hɪə]

Answer 652

My parents kept very stringent rules growing up, so I was happy to leave.

Answer 653

If you put in an earnest effort, you’ll likely succeed.

Answer 654

I was advised to err on the side of caution and not turn on the gas until the repairman came.

Answer 655

I would like to recommend a new policy allowing work flex hours. Permitting employees to set their own hours would help them to better manage outside obligations, such as family or community responsibilities.

Answer 656

the main purpose of the presentation is a “refresher” on the policies since employees are becoming lax, or not following, the policies

Answer 657

The presenter asks employees to interpret the policy “broadly” because “it is impossible to identify all conduct that is harassing, intimidating, or discriminating.” The company is not looking for employees to consider the concepts of harassment, intimidation, or discrimination just as a mental exercise or to inspire them about the issue; they want their employees to understand that it is their responsibility to interpret the policies and act accordingly.

Answer 658

to FUDGE [fʌʤ] (CHEAT)

Answer 659

to smear [smɪə]

Answer 660

I felt at home.

Answer 661

exploiting resources

Answer 662

to grill the candidates strengths assets

Answer 663

I've got drenched I'm soaked I'm soaking wet to be/get soaked/drenched

Answer 664

I would (be willing) consider it.

Answer 665

one on one (one to one) - Britan

Answer 666

I'm considering moving to Magdeburg.

Answer 667

To be frank..... To be blunt..... To be candid..... To be honest.....

Answer 668

area, industry, sector (field)

Answer 669

rapport-building Building rapport (pronounced “ra-pore”) is the act of building relationships with others in which both parties feel supported and understood ...

Answer 670

to geek out over

Answer 671

conducive to (making)

Answer 672

emotional intelligence

Answer 673

to alleviate to help alleviate

Answer 674

in sync (with)

Answer 675

tight/close bond

Answer 676

to be in sync (with)

Answer 677

camaraderie

Answer 678

Become more self-aware. Increase self-awareness of your emotions, reactions to conflict, and new information. Notice how your emotions contribute to your decisions and actions. Do you make quick decisions under stress? Do you listen to all sides of the debate and make an educated decision, even if you personally dislike someone or their ideas? This involves identifying and understanding your emotional strengths and weaknesses and remembering that emotions can be momentary and easily changed. Shift from unconscious reactions to intentional responses and decisions.

Answer 679

Practice self-regulation. Find techniques that help you deal with your work-related stress, like finding time to exercise during the workday, other hobbies, meditation, etc. When work gets crazy, try to keep cool and avoid letting anger, anxiety, or stress take over and distract you. It’s important to accept the reality of problems and issues, and you need a cool head to work through them. Even under stress, try to give yourself time to think and plan before making big decisions.

Answer 680

Improve your social skills. Listen actively and thoughtfully to your peers, managers, and line reports. This includes both verbal and non-verbal communication! Is your negotiating partner especially worried or anxious about your pitch? They might be embarrassed and not say so directly. Marladuk leaders are trained to notice these cues and to try to help alleviate some of that stress. The result? More productive, fruitful work. Social skills also include your persuasion and influencing skills, healthy gossip, and even finding out what your colleagues geek out over. This will create a strong feeling of connectedness on the team and will help you work more in sync with one another.

Answer 681

Become more empathetic. Try to put yourself in colleagues’ shoes. If someone is underachieving or not willing to budge on an issue, try to understand why. Think outside of yourself and try not to assume your way is always the right way. Choose your words carefully. You should also pay attention to your own responses to others. How might you make people feel, and how might this affect their actions and decisions?

Answer 682

Be motivated. Stress can cause us to make unconscious decisions based on emotion rather than logic, leaving us and our teams demotivated and unwilling to collaborate. Employees at Marladuk learned how to focus on what they love about their jobs rather than what they hate about them, and how to maintain a positive, optimistic attitude. This made for more harmonious relationships among team members.

Answer 683

to be fruitful

Answer 684

to budge on an issue : to give way : yield. wouldn't budge on the issue. transitive verb. : to cause to move or change.

Answer 685

Demonstrating emotional intelligence Clarifying without judgment Tell me more about that. / Can you say more about that? What did you mean when you said / did that?

Answer 686

Demonstrating emotional intelligence Showing appreciation and gratitude, and saying why I really appreciate you doing that because … Looks good.

Answer 687

Demonstrating emotional intelligence Asking for feedback and including others in the conversation What do you think about …?

Answer 688

Demonstrating emotional intelligence Using disagreements as an opportunity for open dialog I have a different perspective on that. It makes me (emotion / feeling) when …

Answer 689

Demonstrating emotional intelligence Showing empathy and checking in on others Are you OK? / How are you doing? I’ve noticed (problem or issue). Is everything OK? Is there anything you need from me to (address the issue)?

Answer 690

Demonstrating emotional intelligence Actively listening I hear you. I understand. What I’m hearing is … Is that right?

Answer 691

Demonstrating emotional intelligence Showing humility and admitting fault I’m sorry about … I apologize for … I admit that my behavior was …

Answer 692

buddy system

Answer 693

What are some ways that you can build rapport and establish good relations with team members whom you work with remotely?

Answer 694

=if you can call it ‘fun’ (If you say that someone is fun, you mean that you enjoy being with them because they say and do interesting or amusing things)

Answer 695

to talk shop

Answer 696

“to show you the ropes” and “be your first port of call”

Answer 697

I thought starting my own business would be fun and interesting, but there’s so much red tape I have to deal with. Contracts and paperwork are not fun.

Answer 698

This is Samira, who’s going to be working on your team. She’s an expert on this task, so she’ll be your first port of call if you have any questions.

Answer 699

We can infer that Alison is well-organized because she prepared many necessary things for Katy and sent them to her before her first day of work. Alison also organized email access and online chat channel logins ahead of time, and Katy had received everything on her first day. We can infer she has too much to do because she gets messages throughout the meeting, and sometimes needs notes to remind herself of what she needs to know, because she hasn’t had time to absorb the information.

Answer 700

A buddy system involves pairing up someone who is already working for a company or an organization with a new hire. The person is usually experienced and is asked to be a friendly and supportive helper for the new person who is learning how to do a new job. Starting a new job can be stressful and overwhelming, so assigning a buddy can benefit new hires as they have someone they can rely on to help them.

Answer 701

The idiom “red tape” refers to complicated, rigid, and seemingly unnecessary official paperwork that has to be done in a bureaucratic context. We hear Alison listing some of the bureaucracy that has to be completed (company policy and HR processes). Since the 17th century, legal documents have been bound with a red strong, ribbon, or tape, which is where the idiom comes from. Katy responds that she understands because she once had to work through similar administrative things.

Answer 702

to get things off on the right foot

Answer 703

The idiom “to show (someone) the ropes” comes from sailing ships, when sailors had to know how to use the complicated system of ropes that made up the rigging, thereby requiring someone experienced to show them how to do that particular task. The idiom “be (someone’s) first port of call” also comes from ships; in this case, it refers to the first port that a boat would call in to after starting its trip. These expressions are used to describe helping someone learn how to do a job or task and being the first person to go to for assistance.

Answer 704

List what you would do and why, indicating how you’ve tailored your approach to the particular needs and context. What are some likely issues that you can plan ahead for (e.g., cultural differences)?

Answer 705

if I may ask/ might I ask agitated to be in denial to confront someone to go into your shell

Answer 706

dispute [(')dɪs'pju:t] argument

Answer 707

You’ve noticed that your direct report, with whom you have a close bond, has been working extra hours all week in order to finish an important project that will greatly impact the future of negotiations by your company. Acknowledge her work, show appreciation, and check in on her well-being.

Answer 708

to clear the air working relationship ongoing on schedule

Answer 709

to graft =2) (if something grafts then it works, if it doesnt graft it is broken) =3) slang

Answer 710

on schedule to be behind schedule ahead of schedule

Answer 711

personality clash

Answer 712

too much time too much + uncountable time / money / water/ beer / protein not enough time / cups too many cups / tables / people /

Answer 713

Customer retention

Answer 714

to resolve the problem we reached an agreement/ a compromise

Answer 715

conviction

Answer 716

to say something tentatively

Answer 717

to carry weight

Answer 718

to score points with someone

Answer 719

rationale 'ræʃə'nɑ:l

Answer 720

to turn (this) ship around In a nutshell, this approach aims at giving the control to the staff by building mastery, aka competence and providing clarity, in other words purpose.

Answer 721

to gain traction

Answer 722

split-second decision

Answer 723

to know something backward and forward

Answer 724

Constant repetition carries conviction. Robert Collier

Answer 725

If you can’t convince them, confuse them. Harry S. Truman

Answer 726

You can’t convince anyone of anything. You can only give them the right information, so that they convince themselves. Eben Pagan

Answer 727

What could be more convincing, moreover, than the gesture of laying one’s cards face up on the table? Jacques Lacan

Answer 728

to be stuck in your ways

Answer 729

to put/ apply pressure on

Answer 730

to have leverage over your counterpart Synonyms: influence, authority, pull [informal], weight

Answer 731

Empathy - Negotiatoons technique Show emotion to the listener and appeal to basic needs that all humans have in common.

Answer 732

Visuals - Negotiatoons technique Provide visuals to support your argument with data, statistics, or other evidence.

Answer 733

Storytelling - Negotiatoons technique Share an anecdote that will resonate with the other party and support your argument.

Answer 734

Tone - Negotiatoons technique Strategically adapt your style or manner of expression in speaking to influence the other party.

Answer 735

you don't let them walk all over you

Answer 736

Logical - Negotiatoons technique Objectively describe a situation and its consequences and provide informed predictions (using longer sentence structure with linking words).

Answer 737

Wine and dine (sales technique)

Answer 738

more investment and head count would benefit the company

Answer 739

Negotiate with a vendor that is selling your company a product license. If the cost is so high, can they add in any services to make it worth the price?

Answer 740

to be afraid of confrontation

Answer 741

You’re in the running for a promotion alongside another colleague. Prove that you’re the best candidate as you know the job backward and forward.

Answer 742

add-on package

Answer 743

in short-term gain but long-term issues

Answer 744

predecessor UK/ˈpriː.dɪˌses.ər/ US/ˈpred.ə.ses.ɚ/

Answer 745

ancestors 'ænsəstə forefathers

Answer 746

to pull a fast one

Answer 747

patronizing

Answer 748

condescending

Answer 749

to prompt (an emotional response)

Answer 750

to solidify (a point / agreement)

Answer 751

consultative (approach)

Answer 752

to bend over backwards

Answer 753

knee-jerk reaction

Answer 754

give-and-take

Answer 755

asking leading questions, which are opinions or statements formed as questions in an effort to persuade the other side to agree, can often cause emotional responses on the other negotiator’s part if they disagree with you

Answer 756

ask the right kind of questions, and you’ll surely gain an advantage, prompt mutual understanding, and solidify an agreement

Answer 757

Open-ended questions require the other side to provide fuller responses to your questions, not just yes or no. They answer the questions, Who, What, Where, When, Why, and How, and require details from the other side.

Answer 758

Low-key questions are gentle ways to ask for more information that will help avoid an emotional response from the other side. They soften the directness of a question, and offer hypothetical scenarios to help you better understand the other side’s perspective.

Answer 759

Probe deeper. Sometimes we need more information before we can properly respond. Ask for more information to better understand their position.

Answer 760

Flattery can be used to both ask for more information and to compliment the other negotiator. Say something positive about the other side—for example, about their expertise—when asking for more information. This consultative approach could win the other side over!

Answer 761

I’m always so busy, and Monday seems to come around again too soon.

Answer 762

Be aware of emotions. Sometimes you need to check in on the other person and gauge how they’re feeling about the negotiations. If you sense emotions are starting to boil and that the other side is getting upset, address the emotional response softly to see how they feel about the issue. gauge.geɪʤ

Answer 763

On that note, I wanted to broach with you a subject that I’ve been contemplating for a while now.

Answer 764

I’d like to pitch the idea of the company implementing a four-day working week, and I would appreciate it very much if you would stand behind the initiative and champion this with senior management. The rationale is simple: employees who work a four-day week enhance their productivity, and this benefits the company exponentially. to champion. - to support, defend, or fight for a person, belief, right, or principle enthusiastically

Answer 765

His performance is solid. He’s very dependable, rarely ever taking a day off sick. He’s garnered a lot of respect from his colleagues, and he’s given years of tireless toil to the company. toil - exhausting physical labour; long strenuous fatiguing labor

Answer 766

Lately, Brian has started to question this situation and ponder what it is that he gets out of his life and career. Is career advancement worth it when never gets to spend any time with his own family?

Answer 767

Every day is fundamentally the same. Rinse and repeat. Rinse and repeat - used as a humorous way of pointing out that such instructions, if taken literally, would result in an endless loop of repeating the same steps, at least until one runs out of shampoo. It is also a sarcastic metaphor for following instructions or procedures slavishly without critical thought.

Answer 768

Meanwhile, due to societal changes and technological advancements, life in the 21st century has changed exponentially. societal [sə'saɪətl]

Answer 769

studies show that people work more efficiently when the amount of time they have in which to do their work is compressed. This is achieved by workers focusing their attention on what is most pressing, and it stops them from wasting time.

Answer 770

there would be tremendous health benefits if we moved to the four-day week; people’s blood pressure decreases and their mental health improve when they only work four days a week.This will undoubtedly increase staff retainment because employees are more unlikely to suffer from burnout and thus resign, ensuring that they feel happier to continue working for a company that values their work-life balance. This would have far-reaching consequences for the company, too.

Answer 771

Coupled with the savings made on the electricity bills, this makes a compelling case for going forward with this initiative. The company wouldn’t just be benefitting its employees’ health, it would be helping to save the world, too!

Answer 772

there is a pressing need for companies to be beholden to their environmental commitments, too beholden to = being under obligation for a favor or gift : indebted

Answer 773

With your backing, I would be extremely grateful for the opportunity to pitch this idea to management and have the chance to be involved in putting together a fully worked-out plan.

Answer 774

I would be grateful if we could set up a time within the next week. When would be a suitable time for you?

Answer 775

concur [kən'kɜ:]

Answer 776

the problem with the government these days is that members of Parliament are more beholden to wealthy campaign donors than they are to their constituents

Answer 777

With her can-do attitude and ability to build strong relationships, Olive exemplifies the qualities of a strong leader. can-do = confident in your ability to deal with problems and achieve success

Answer 778

You and I may not see eye to eye on many topics, but I concur with what you said about the need for stronger leadership within the company.

Answer 779

Without the backing of the military, it seems unlikely that the dictator will be able to remain in power.

Answer 780

The survey will help us garner information about customer satisfaction.

Answer 781

I’ve been meaning to talk to my parents for awhile about the possibility of moving them to a retirement home, but every time I broach the subject, they get very upset.

Answer 782

She could strengthen her argument by including a link to the research. She didn’t say where the factory in America was located, and also guessed the year that the five-day week began there. It was actually in 1908 that a mill in New England introduced the five-day working week. She mentioned the trials in Iceland and Japan, but didn’t say anything more about them. Those trials have been successful, so those countries have continued the four-day week. In Japan, Microsoft trialed a four-day work for its workers in 2019 and found a 40% increase in productivity. A trial in Iceland was pronounced an “overwhelming success” in 2021.

Answer 783

apprehension

Answer 784

“Rinse and repeat” is an expression derived from instructions on a bottle of shampoo. It is used to express a continual, repetitive and seemingly never-ending action or course of events. The use of the word “fixed” in the sentence shows that the process never changes.

Answer 785

Use low-key questions. Low-key questions are gentle ways to ask for more information that will help avoid an emotional response from the other side. They soften the directness of a question, and offer hypothetical scenarios to help you better understand the other side’s perspective.

Answer 786

Use flattery. Flattery can be used to both ask for more information and to compliment the other negotiator. Say something positive about the other side—for example, about their expertise—when asking for more information. This consultative approach could win the other side over!

Answer 787

Probe deeper. Sometimes we need more information before we can properly respond. Ask for more information to better understand their position.

Answer 788

Be aware of emotions. Sometimes you need to check in on the other person and gauge how they’re feeling about the negotiations. If you sense emotions are starting to boil and that the other side is getting upset, address the emotional response softly to see how they feel about the issue.

Answer 789

joint an inexpensive place of business

Answer 790

By the end of the negotiation, Marcus and Elisabeth have begun to probe each other constructively and have begun to clarify what Elisabeth wants Marcus to provide. Marcus’s use of the word “we” suggests that they have begun to work together as a team and that the planning is now inclusive of each other.

Answer 791

raw data analytics predictive data

Answer 792

data augmentation

Answer 793

to stand to do/make

Answer 794

inherent (risk)

Answer 795

to back something up

Answer 796

irrefutable

Answer 797

to zero in on

Answer 798

to give someone the edge over

Answer 799

to drive sales

Answer 800

to drag on

Answer 801

gamification

Answer 802

behavioral data

Answer 803

utilization data

Answer 804

craving "a craving for chocolate"

Answer 805

go a long way

Answer 806

vet and verify

Answer 807

rigid adversarial ˌædvɜː'sɛǝrɪǝl predetermined

Answer 808

to play (your) cards right

Answer 809

to sweep something under the rug (under the carpet, UK)

Answer 810

in the cold light of day

Answer 811

to have (your) back to the wall

Answer 812

to have an ace up (your) sleeve

Answer 813

to intervene

Answer 814

to suffice sə'faɪs

Answer 815

an adversary 'ædvəs(ə)rɪ - an opponent an adversarial [ˌædvɜː'sɛǝrɪǝl] relationship

Answer 816

dealt a bad hand hold all the cards

Answer 817

play your cards close to your chest

Answer 818

to lay all your cards on the table

Answer 819

to play your trump card

Answer 820

have an ace up your sleeve

Answer 821

A key challenge to our partnership was to incorporate extensive data from their sophisticated spreadsheet-based pricing and scheduling tool, competitor data, and market insights into their template-based proposals, with careful and consistent formatting throughout.

Answer 822

A large retailer of furniture approached us in mid-2021 to help them use metrics and analytics to enhance the design and layout of their planned state-of-the-art home center and to decide what to do with their underperforming centers—update or get rid of them. state-of-the-art.современное состояние

Answer 823

A small, sharing-economy start-up initially used our services to fine-tune their business plan and marketing strategy, as a means of successful crowdfunding. Then, we collaborated with them to build their platform to optimize the use of big data to connect their services effectively with people, when and where they want them.

Answer 824

to leverage

Answer 825

Our company will work with you to help you identify what data to leverage and how to access and leverage data, in your specific context, to accelerate your organization’s success and growth. We will examine how you can take data collected from one or multiple sources and use it to reach measured and informed decisions throughout your organization. We will identify one or more tools to fit your needs from our varied offerings. to leverage= =to spread or use resources (=money, skills, buildings etc that an organization has available), ideas etc again in several different ways or in different parts of a company, system etc =the ability to influence situations or people so that you can control what happens.

Answer 826

Nowadays, data is everywhere and there are many tools available for tracking data (also known as metrics) and analytics, or better yet, predictive analytics. With analytics, we look for and identify meaningful patterns in our metrics, which can help to describe behaviors, performance, and trends that have been occurring. Then, by using a combination of tools, such as data mining, computer programming, real-time visualization of data, artificial intelligence and machine learning (also called AI and ML, respectively, which are used for augmented analytics), we can predict future events or actions and make decisions that will lead to business success. However, there is inherent risk in the use of predictive analytics because the future is unknown. For example, there could be unforeseen or extraordinary circumstances, such as a natural disaster, that affect the predicted events or actions.

Answer 827

We use augmented analytics to assess and monitor real-time production and sales data, and ramp up or scale back production accordingly.

Answer 828

to prevent your negotiations from dragging on to give them the edge over their competition to win over your (business and negotiation) counterparts

Answer 829

Negotiators can use data analytics on price, inventory, and market trends to study the competition and construct a strong argument that is more likely to win over counterparts. They will still need to use human intuition, though, since it is impossible (even with predictive analysis) to predict the future. Negotiators may include historical data in their analysis in order to inform their decisions, but it should not be the sole factor determining their decisions. As with predictive analysis, the future is unknown and negotiators should never assume that historical trends will continue.

Answer 830

work towards a mutually acceptable result

Answer 831

legitimate

Answer 832

other party = enemy that needs to be overcome

Answer 833

focus on the problem at hand, not the person

Answer 834

pushing for sometimes already predetermined solutions

Answer 835

adversarial ˌædvɜː'sɛǝrɪǝl]

Answer 836

could lead to resentment later resentment - [rɪ'zentmənt] a feeling of anger because you have been forced to accept something that you do not like Resentment (also called ranklement or bitterness) is a complex, multilayered emotion that has been described as a mixture of disappointment, disgust and anger.

Answer 837

Position-based (Positional bargaining is a form of distributive bargaining where both parties view the conflict as a win-lose situation.) Interest-based

Answer 838

The prosecution doesn’t know this, but I have an ace up my sleeve. I have new evidence to present that will surely convince the judge and jury to dismiss the trial.

Answer 839

Negotiations between the union and the company stalled when the company threatened to hire replacement workers. The union had its back to the wall and saw no way out of this fight.

Answer 840

I didn’t realize how unnecessarily aggressive my tactics in the negotiation had been until my team made me look back at it in the cold light of day

Answer 841

Ron knew that his past experience with his previous company would make him look bad. He decided to sweep it under the rug and not include this time period in his CV.

Answer 842

reluctance to allay (fears) to coax disinclined

Answer 843

to join the fold to prime (someone) to balk at opposing viewpoints to hammer (a point) home civil

Answer 844

to hammer (a point) home

Answer 845

to prime (someone)

Answer 846

to balk at something [bɔ:(l)k]

Answer 847

to join the fold

Answer 848

reluctance

Answer 849

to coax someone

Answer 850

disinclined hesitant, reluctant, loath, averse I am/feel disinclined to offer him a job if he doesn't have a degree.

Answer 851

opposing viewpoints

Answer 852

Bringing the other party to the table. In our negotiations, we often have to deal with another party that is reluctant to compromise. This reluctance can be a little frustrating, but showing frustration or anger can make the situation worse. The goal should be to allay the fears or concerns that the other party has, and to convince them to come to the table. Aggression should never be a part of the conversation. We’ve outlined a few key strategies to gently coax your counterpart into joining the fold and having a more successful negotiation.

Answer 853

When the other party is disinclined to budge on a point, or even participate in the discussion, it’s important to understand why this is happening and use active listening. Take the time to listen to them carefully and find out about their interests and expectations. Pay attention to body language as well as verbal communication. Understanding their fears and concerns will also prime you to listen carefully to their arguments and to assess the logic of their reasoning.

Answer 854

The next technique is to reframe to see the problem through a new lens. When they give you a hard time, ask the other party for advice on what you should do. This tactic acknowledges the other side’s position in the negotiation and keeps you from being seen as the enemy. Try asking questions like “What if we did this instead . . . ?” or “What would you do if you were in my shoes?” When you ask the other party what they would do, you’re altering the way that they’re looking at the issue and joining forces. Reframing in this way helps people to rethink solutions altogether.

Answer 855

Reframing is a way to change the way we look at a situation or problem and is a great way to persuade the other side to compromise. One reframing technique is to probe for hidden interests. Here, you ask open-ended, problem-solving questions to dig deeper and uncover the other party’s hidden interests. You can expose any shared interests you may have that can help swing the other party from the opposing team to your side. For example, if the opposing party won’t budge on a point, try asking questions like, “Help me understand where that point comes from,” or, “What standard is that based on?” This can help you take advantage of interests the other party isn’t willing to tell you.

Answer 856

Lastly, reframe you and me to we in the negotiation. If the other party makes threats or sets ultimatums, reframe the discussion and say things like “This isn’t working. How should we move forward?” Using we through these tough conversations creates a sense of collaboration rather than conflict and can help bring you closer to consensus. When all else fails, remember to avoid letting your emotions drive your reactions. Keep an objective perspective rather than getting wrapped up in the situation. This will keep you focused on using strong, logical arguments and driving the conversation to a mutually acceptable conclusion.

Answer 857

to probe (for hidden interests - a)

Answer 858

to see the problem through a new lens

Answer 859

to budge on a point

Answer 860

Let's be civil

Answer 861

notorious [nə(u)'tɔ:rɪəs]

Answer 862

Talk about the bottom line.

Answer 863

Call people’s bluffs

Answer 864

to manipulate

Answer 865

combative [UK: ['kɔmbətɪv], US: [kəmˈbætɪv]

Answer 866

to thwart [θwɔ:t]

Answer 867

unsubstantiated ['ʌnsəb'stænʃɪeɪtɪd]

Answer 868

smoke and mirrors

Answer 869

to suss out [sʌs]

Answer 870

psychological warfare

Answer 871

good cop, bad cop (routine)

Answer 872

to drive a hard bargain

Answer 873

to show one’s true colors (colours UK)

Answer 874

to bark up the wrong tree

Answer 875

to stay the course

Answer 876

to acquiesce [ˌækwiˈɛs]

Answer 877

to hold out (for something)

Answer 878

Watch for any deliberate deception, which may come in the form of deceptive facts. Do not just trust someone unless you have a good, solid reason to. Verify any factual assertions in order to avoid being tricked. Be informed on the subject and, if you are in teams during the negotiation, appoint someone the fact checker. Always have your laptop and check the other side’s claims if you do not know the answer. Push back on those unsubstantiated or inaccurate claims! In addition, if you sense a promise is just impossible or not sustainable, call it out.

Answer 879

They may also try to trick you by claiming some ambiguous authority. Find the authority on both sides of the argument and do not just assume they are experts telling you the truth—it could just all be smoke and mirrors. Call their bluff if you sense you are being intentionally misled. Try to suss out their intentions. If you suspect misrepresentation of their intention to perform, build compliance features into the agreement itself.

Answer 880

They may try to use psychological warfare, which is designed to make you feel uncomfortable. This includes stressful situations; personal attacks; employing the good cop, bad cop routine; threats; or refusal to negotiate. This is in no way acceptable and is a sign that we should walk away from the negotiation. We do not tolerate threats and abuse at our company and this includes when the perpetrator is a potential third-party vendor.

Answer 881

If they make extreme demands, ask for a principled justification and note how extreme demands can undermine credibility. They may also try to escalate demands, upping their least acceptable terms with each turn. These can then lead to “take it or leave” it offers—consider ignoring such demands or continue to suggest other solutions. Remember our bottom line: what is our goal and what is our point of resistance? Understand when to say no, and move on. If they drive too hard a bargain, then it is no deal. The last thing we want to do is make a bad deal, especially if it is at the expense of our employees.

Answer 882

to put on the table

Answer 883

What if I scratch your back and you scratch mine?

Answer 884

put something on ice

Answer 885

Ms. Song was unwilling to offer garment engineering as a standalone service. When Mr. Flores raised concerns about South American tariffs, she stayed firm in her negotiations. To convince Mr. Flores to commit to her array of services, she might have offered him some kind of deal so that he could justify the additional costs. As neither party has a stronger position at this point, a mutually beneficial approach would be more likely to succeed. Presenting him with more data probably would not have changed his mind, and it seems unlikely that he would be willing to reconfigure his business model to sell exclusively in Asia.

Answer 886

If you “put something on the table” during a discussion, you are proposing something that will be discussed and agreed upon, much like if you put some papers or model designs of something on a table for people to view and comment on.

Answer 887

The idiom “to put something on ice” comes from putting fresh food such as meat or fish on to ice to keep it fresh, or to delay it from getting spoiled and going bad. This expression is commonly used during discussions and negotiations to indicate that the speaker(s) would like to pause and come back to the discussion at a later time.

Answer 888

“What if I scratch your back and you scratch mine?” This expression refers to the fact that humans are not able to scratch their own backs and therefore have to ask for someone’s help when they need to do it. Because it is something that the other person also can’t do themselves, you can offer to do it for them in return. During a discussion or negotiation, if you propose that the other party does something that benefits you and in return you offer them something that benefits them, you can say “I’ll scratch your back if you scratch mine.”

Answer 889

the host attempts to dissuade the contestant from opening more boxes [dɪ'sweɪd].[kən'test(ə)nt]

Answer 890

The chance at winning the big prize is too tempting to pass up

Answer 891

What is the host’s intention behind asking so many open-ended questions? To uncover hidden motivations that could be used in crafting offers

Answer 892

zinger ['zɪŋə]

Answer 893

Despite the high stakes of the negotiations, Matt never let the pressure get to him. He has nerves of steel!

Answer 894

At the current rate, we’re projected to complete the development phase by April, barring any unforeseen circumstances.

Answer 895

Given their history of missed deadlines, I’m disinclined to partner with Parksen Inc. on our next project.

Answer 896

After months of following a stringent diet, Katie was eager to indulge in her favorite dessert.

Answer 897

My wife thinks I should sell it, but I don’t know if I have the heart to do that. That makes sense. When you think about selling it, what advantages come to mind? Ha, the upkeep for one. I'm getting too old to be diving under the hood every Saturday, and finding old parts for this thing isn't cheap.

Answer 898

Although Isabel was set on walking away with at least five figures, if Lee had revealed in mathematical terms the probability of finding the $75K, she may have been more willing to consider the unlikelihood of actually finding it. Thinking about the old computer most likely would not have convinced her of the need to take the deal, and holding a suitcase or seeing the cash probably wouldn’t make much of a difference either.

Answer 899

By suggesting that they compromise and that a bit more money would convince her to take the deal, Isabel might persuade Lee to raise his offer. If she points out that the offer isn’t high enough without suggesting an amount that would convince her to take the deal, Isabel is taking an all-or-nothing approach that will likely make Lee not want to raise his offer.

Answer 900

to show someone’s true colors

Answer 901

smoke and mirrors

Answer 902

to bark up the wrong tree

Answer 903

to stay the course

Answer 904

to hold / play one’s cards to one’s chest

Answer 905

to drive a hard bargain

Answer 906

to call someone’s bluff

Answer 907

to suss out

Answer 908

to acquiesce to [ˌækwiˈɛs]

Answer 909

to hold out (for something)

Answer 910

a flea market

Answer 911

to exert [ɪg'zɜ:t]

Answer 912

to force the issue

Answer 913

to coerce [kəu'ɜ:s]

Answer 914

to expedite ['ekspɪdaɪt]

Answer 915

expedient to [ɪk'spi:dɪənt]

Answer 916

to raise the stakes

Answer 917

doggedly ['dɔgɪdlɪ]

Answer 918

when push comes to shove [ʃʌv] If you talk about what you think will happen if push comes to shove, you are talking about what you think will happen if a situation becomes very bad or difficult.

Answer 919

to light a fire under someone

Answer 920

liable for

Answer 921

Had we been able to reach consensus over the approvals documents, we could have / we would have / it would have saved months of planning.

Answer 922

Provided that you agree to a higher fee, we are certainly willing to expedite the shipping time and deliver all materials to you early.

Answer 923

Should you agree to this within the next ten business days, we would happily accommodate your request for more support staff and 24-hour assistance.

Answer 924

Unless we receive payment in full within three business days, we will be forced to terminate the agreement and look for services elsewhere.

Answer 925

Statement Hadn’t we wasted so much time looking at upfront costs, we could have focused on the benefits to the agreement. Statement Conditional Had we not wasted so much time looking at upfront costs, we could have focused on the benefits to the agreement. Statement

Answer 926

Had you disagreed with our proposed ways of working, we could have always found another, more agreeable, partner to work with.

Answer 927

Had you refused to allow us access to the legal files, we would have not been able to ensure accountability and compliance in this agreement.

Answer 928

ingratiation free from ingratiation and subservience.свободный от заискивания и раболепия

Answer 929

amenable [ə'mi:nəb(ə)l]

Answer 930

caveat ['keɪvɪæt]

Answer 931

contrite ['kɔntraɪt]

Answer 932

to turn the tide

Answer 933

to pave the way

Answer 934

to placate [plə'keɪt]

Answer 935

to bide (your) time

Answer 936

to burn (your) bridges

Answer 937

to descope

Answer 938

to add a rider (to) ['raɪdə]

Answer 939

rider ['raɪdə]

Answer 940

PERSUASIVE ARGUMENTATION pə'sweɪsɪv 'ɑ:gjumən'teɪʃ(ə)n

Answer 941

As per their definitions and usage, bargaining can be termed as a conversation that aims to reach at a result where either of the two reaps benefits. Negotiation, on the other hand, aims to reach at a result where both parties are in a win-win situation. [ri:p]

Answer 942

As you know, we have an upcoming meeting with Worth & Sons during which we will negotiate the terms of a new service agreement for them to provide marketing services for our products. The negotiators at Worth & Sons are notorious for trying to pressure people into agreeing to their terms without any give and take, so we need to watch out for any tricks they might use to manipulate us into agreeing to an unnecessarily expensive contract disguised as a good deal. [dɪs'gaɪz]

Answer 943

If any of you enter into negotiations and you believe the other party is using unfair tactics, question the tactic, but do not attack their personal integrity—this will only make matters more stressful and combative. Recognize the tactic for what it is—a tactic—and analyze the situation. I suggest we all be mindful of the following in order to thwart any unfair intentions:

Answer 944

* Watch for any deliberate deception, which may come in the form of deceptive facts. Do not just trust someone unless you have a good, solid reason to. Verify any factual assertions in order to avoid being tricked. Be informed on the subject and, if you are in teams during the negotiation, appoint someone the fact checker. Always have your laptop and check the other side’s claims if you do not know the answer. Push back on those unsubstantiated or inaccurate claims! In addition, if you sense a promise is just impossible or not sustainable, call it out.

Answer 945

* They may also try to trick you by claiming some ambiguous authority. Find the authority on both sides of the argument and do not just assume they are experts telling you the truth—it could just all be smoke and mirrors. Call their bluff if you sense you are being intentionally misled. Try to suss out their intentions. If you suspect misrepresentation of their intention to perform, build compliance features into the agreement itself.

Answer 946

* They may try to use psychological warfare, which is designed to make you feel uncomfortable. This includes stressful situations; personal attacks; employing the good cop, bad cop routine; threats; or refusal to negotiate. This is in no way acceptable and is a sign that we should walk away from the negotiation. We do not tolerate threats and abuse at our company and this includes when the perpetrator is a potential third-party vendor. ['pɜ:pɪtreɪtə]

Answer 947

* If they make extreme demands, ask for a principled justification and note how extreme demands can undermine credibility. They may also try to escalate demands, upping their least acceptable terms with each turn. These can then lead to “take it or leave” it offers—consider ignoring such demands or continue to suggest other solutions. Remember our bottom line: what is our goal and what is our point of resistance? Understand when to say no, and move on. If they drive too hard a bargain, then it is no deal. The last thing we want to do is make a bad deal, especially if it is at the expense of our employees.

Answer 948

Katy has a plan to tackle the other party about the illegal terms. Why might this not work? It’s possible that the team misconstrued this point and the other party will challenge them. ['mɪskən'stru:]

Answer 949

less of a leg to stand on If we expose the flaws in their argument, they won’t have a leg to stand on. [flɔ:] изъяны

Answer 950

In which scenario did the person “hold their ground?” They will try to intimidate you and make you back down, but just hold your ground and call their bluff. If someone “holds their ground,” they maintain their position in the face of an attack or opposition.

Answer 951

mud-slinging There’s no need to attack people or call them names. We don’t resort to mudslinging in this company. [rɪ'zɔ:t] прибегать

Answer 952

pull the wool over someone’s eyes She must think I have no idea what I’m doing. I’m not going to let her pull the wool over my eyes.

Answer 953

In which situation did the person “take the high road?” When Hernando’s opponents made disparaging remarks about him during the campaign, he avoided responding in kind.

Answer 954

take the high road If you “take the high road,” you act in a moral or ethical way when others are not.

Answer 955

I know you want to get even with him, but if you take the high road and pretend like it doesn’t bother you, he’ll feel sorry for what he did.

Answer 956

Katy has everyone agree that they will “stand their ground” and not let the other party “treat them like pushovers,” which are other ways to express not letting someone or something intimidate you.

Answer 957

Therefore, their argument, and their own credibility, may be questioned by the other side and they may not gain the negotiating strength they were hoping for.

Answer 958

The idiom “not have a leg to stand on” comes from chair or table legs. If a chair or table does not have a leg to stand on, its balance and support is weakened, and it may fall down and break. We use this idiom in a situation when an opposing party makes a claim but is unable to support that claim.

Answer 959

The idiom “pull the wool over someone’s eyes” likely originates from medieval times, when many people would wear clothes made from sheep’s wool and often wore a cape with a hood. Pulling the hood over someone’s eyes allowed a thief to steal from that person, as the person wouldn’t be able to see while their eyes were covered by the hood. We use this expression when someone is knowingly trying to deceive or trick someone.

Answer 960

The expression “mud-slinging” is used to refer to the use of insults and accusations in order to lower or damage someone’s credibility. The verb “to sling” has a similar meaning to “throw,” and if you throw mud at something it becomes dirty or ruined.

Answer 961

unbeknownst [ˌʌnbɪˈnəʊnst] The term unbeknownst is used to talk about an action or event that occurs without your knowledge or without you being informed about it. Although the prefix un- suggests that this is the negative form of another word, the term beknown is not used in English.

Answer 962

to have the deal "sewn up" sew[səʊ] Sewn up implies completely finished

Answer 963

Victoria’s requests are not feasible for several reasons. First, the company that makes the laptops and tablets that she wants has been hit by shipping and production issues, making it much harder for Unai to be able to source the devices she requires. In addition, she is asking Unai to provide a more expensive and better-equipped model for the price of a cheaper, less well-equipped model, which is not a reasonable request from a business point of view. As well as this, she is asking for the expense of installation and testing by IT technicians to be waived. Finally, she issues a series of bad threats to Unai in an effort to corral him into accepting the deal. Unai would stand to lose a lot of money if he accepted Victoria’s terms, and he would gain nothing tangible from agreeing to the deal.

Answer 964

Dear Unai, I hope this email finds you well, and that your week is off to a good start. It’s still busy here, but we’re getting through it all and doing the best we can. Thanks once again for taking the time to meet me online and present your pitch at the end of last week. What you proposed certainly gave some food for thought. As I stated at the time, I needed some time to run the numbers past some higher ups here at OBC before being able to sign anything off, and I got around to doing that yesterday. Thank you for your patience and for allowing me that time to do so. As discussed in the pitch, the deployment of 1,000 laptops and 750 tablets for the company is of the essence since our next product cycle commences on 1 April. Obviously, this does not leave us with much time to get the deal worked out. The machines we currently have must be returned to the loan company on 31 March, so it is imperative that we have all the new machines up and running by that date. I know that this raises the stakes for you given the chip shortages and shipping constraints that have held up the production of several major computer manufacturers’ products in recent months, but we are desperate to get this sewn up by then. I’m very appreciative of your tenacious attitude in checking what’s available and which suppliers will be able to supply the amount of stock with the specifications we need, and I also appreciate your insistence that you can deliver 1,000 Pro-17 laptops at a cost of $545 each and 750 X-Pro tablets for $325 per unit to us by the last week of March. However, since our meeting it has come to light that the upper management team has reviewed the budget for this deployment and, unfortunately, the figures are not stacking up on our end. I did try to light a fire under them to raise the budget, but they are not willing to budge. Your quote has to come in at thousands of dollars below their budget, or they absolutely will not sign off on the order. Unfortunately, what you have quoted is higher than the amount the management is willing to sign off, especially because the cost of installation and testing is extra to the cost of the devices. When push comes to shove, it’s the bottom line that will always spur them into agreeing to something. Had I known just how doggedly they would stick to the budget, I would have been able to discuss the numbers a lot better with you in the pitch. In addition to this, and unbeknownst to me, upper management decided to consult another computer provider that is local to the area, and the quote from that company has come in more favourably than yours. I believe you might be aware of Globe PC and the services they provide. The sales team at Globe has assured us that they can provide a consignment of 1,000 Pro-15 laptops at $495 each and 750 X-Lite tablets at $295 per unit, and that they are able to deliver, test and install everything by 15 March since the manufacturer of these devices has seen very little disruption to its production and shipping. If you crunch the numbers, you will see why their quote has been able to sway the upper management. They are also happier with the delivery and completion date as it offers us some contingency due to the current delays across the worldwide shipping and delivery industries. However, given that there are long-established ties between our company and yours, and given the somewhat unsavory reputation Globe PC has in the marketplace for its customer service, I really would prefer to be able to give you the business. But I also have to agree that it would be detrimental to the company’s fortunes to spend more than is absolutely necessary. But equally, the management does have to be happy about the money they’re going to spend, and the figure from Globe not only comes within OBC’s budget constraints, it also comfortably provides for the cost of IT technicians to install, test and deploy the machines as well. I understand that this may cause some conflict, but unless you are able to better Globe’s quote, the order is going to go to them. There are three ways we would invite you to do this. The first way is by supplying the 1,000 Pro-17 laptops and 750 X-Pro tablets that you have sourced but at the price that Globe quoted us ($495 for the laptops and $295 for the tablets). The second is by matching Globe’s assurance and ensuring that all of the devices are installed and tested all in the middle of March, giving us some wiggle room for potential shipping delays or ironing out bugs before 1 April. And thirdly, we’ll need you to include the installation and testing at no extra cost in order to bring the total cost under the budget we have signed off. Should you be able to satisfy these conditions then we will be happy to proceed with the order, and as discussed in the meeting we will pay a deposit of 40% upfront 30 days before delivery and pay the balance on completion of the installation and testing. We believe in and are passionate about helping and empowering local businesses. OBC is a large company with an influential social media presence (we have over 500,000 followers across the main outlets), and to sweeten the deal we would be able to promote your company on our channels and direct further business to you from our clients if you accept the arrangement. We hope you will accept these terms, as we would really like to continue doing business with you. All best wishes,

Answer 965

1. Provided you agree to the higher service fee, we will stay at the negotiation table. Unless you agree to the higher service fee, we will walk away from the negotiation table. Should you agree to the higher service fee, we would stay at the negotiation table. Had you agreed to the higher service fee, we would not have been forced to walk away...

Answer 966

Had we not wasted so much time looking at upfront costs, we could have focused on the benefits to the agreement. We could have focused on the benefits to the agreement had we not wasted so much time looking at the upfront costs. Provided you accept the upfront costs, we can focus on the benefits to the agreement.

Answer 967

Unless you agree with our proposed ways of working, we can look for another, more agreeable, partner to work with. Provided that you agree with our proposed ways of working, we won’t need to look elsewhere. Should you agree with our proposed ways of working, we can continue working together.

Answer 968

Should you use a higher quality chip at the same price, we would happily accept the terms. Unless you use the higher quality chip at the same price, we can’t accept the terms. Provided that you use the higher quality chip at the same price, we can accept the terms.

Answer 969

Unless you allow us access to the legal files, we won’t be able to ensure accountability and compliance in this agreement. Provided you allow us access to the legal files, we will be able to help you. Should you allow us access to the legal files, we would be able to ensure accountability and compliance in this agreement.

Answer 970

Unless we reduce spending and lower the operational costs, I won’t be able to approve this project. Should you lower the operational costs and reduce spending, I would happily approve the project. Provided you lower the operational costs and reduce spending, I could approve the project.

Answer 971

expedient [ɪk'spi:dɪənt]

Answer 972

prosody ['prɔsədi]

Answer 973

pregnant pause

Answer 974

cadence ['keɪd(ə)ns]

Answer 975

to zone out

Answer 976

to fake it till you make it

Answer 977

judiciously [ʤu:'dɪʃəslɪ]

Answer 978

tier tɪə

Answer 979

inflection

Answer 980

mired in ['maɪrεd]

Answer 981

creaking ['kri:kɪŋ]

Answer 982

to steamroll ahead

Answer 983

the partnership had plowed on seemingly undeterred [plau]

Answer 984

The creaking health department needs a lot of investment if it is to survive the next couple flu seasons.

Answer 985

In the face of inclement weather, postal service workers carry on undeterred by the wind, snow, and rain.

Answer 986

That politician is always mired in controversy, but he never seems to get fired from his position.

Answer 987

Housing companies don’t care about the climate emergency. They just steamroll ahead and build whatever they want so long as they make a profit.

Answer 988

“To be mired in (something)” means that you are entangled or engulfed in a situation that it is difficult to stop. The word “mired” comes from “quagmire,” which is a type of deep, wet mud that is difficult to extract anything from. It is mostly used with negative situations, and is commonly used as a collocation with “controversy” when something is very controversial or scandalous and the people involved find it difficult to stop the association of themselves with the issue.

Answer 989

“Creaking” is used as a metaphor when something is in poor condition and not working as well as it did when it was new. The term comes from the sound old wood that has not been looked after makes when it moves.

Answer 990

A steamroller is a large, heavy machine that uses a roller to flatten a road surface while it is being built. Because of its size and weight, anything smaller or lighter that is rolled over is going to be crushed and destroyed. When used as a metaphor, “to steamroll ahead” means to force something to happen or to override opposition or sense to enforce something.

Answer 991

Althea talks about the advantages of starting a business alongside another job

Answer 992

I may have been a poor student, but fast forward 20 years and I’ve become a successful businessperson.

Answer 993

The company had to bootstrap itself in the early stages because there was little interest from investors.

Answer 994

Although the job was tough, he stuck it out right until the bitter end.

Answer 995

stuck it out

Answer 996

The product raked in millions on its first day of sale.

Answer 997

throw caution to the wind

Answer 998

Wait another day as patience always pays is an example of assonance

Answer 999

Metaphor: The presenter frequently uses metaphors. For example, she said: ‘to break through the bars and escape my corporate prison’, meaning she wanted to escape from the job she was in.

Answer 1000

Ending the story with a similar image to the one she used at the beginning, the speaker uses a circular structure in her presentation to refer listeners back to the beginning, where she was ‘a smartly-dressed graduate.’ It prompts them to consider the story as a whole and provides a neat way to sum everything up.

Answer 1001

In fact, using figurative language–more specifically, an analogy–would help to bridge the gap between what the audience knows and what the speaker experienced. It would give the audience something which they can relate to and it would also stick with them.

Answer 1002

stage fright

Answer 1003

performance anxiety

Answer 1004

to lose one’s train of thought

Answer 1005

to psych oneself up to psych oneself out

Answer 1006

to center (oneself) self-assured self-doubt

Answer 1007

to have / get the jitters

Answer 1008

to feel the vibe

Answer 1009

practice makes perfect

Answer 1010

passion, patience, persistence, positive attitude, planning, and practice Proper Preparation Prevents Piss Poor Performance Product; Price; Place; People; Presentation; Promotion

Answer 1011

thrive under pressure

Answer 1012

to rise to the challenge

Answer 1013

to be in the zone

Answer 1014

nausea ['nɔ:zɪə]

Answer 1015

Strategy 1 Shift your focus to your purpose: Think about what you want the audience to experience, not your fear. 2 Instead of psyching yourself out by imagining the worst, psych yourself up by visualizing a successful outcome. 3 Center yourself by focusing on taking deep, slow breaths for a few minutes. 4 Avoid excess caffeine or sugar before you present—these substances can exacerbate the physical symptoms related to anxiety. 5 Release physical tension by engaging in light exercise the day of your presentation. 6 Project confidence by sitting or standing in a self-assured manner: head up, shoulders back, arms relaxed, making eye contact, and smiling. 7 Rehearse your presentation one or more times aloud. 8 Allow yourself to be more natural by mentally framing the situation as “talking to people” rather than “giving a presentation.” 9 Watch something funny or share a joke with a friend to calm your nerves. 10 Create a phrase to keep you aligned with your goal. For example, show the data, keep it engaging, or make it relevant. If you get stuck, use the phrase to help you pick up where you left off.

Answer 1016

to harness sth.

Answer 1017

scatterbrains ['skætəbreɪn]

Answer 1018

to get a second wind

Answer 1019

homogeneous [ˌhəʊməˈdʒiːniəs, ˌhɒmə(ʊ)ˈdʒiːnɪəs, also: hə'mɔʤɪnəs]

Answer 1020

to cater to

Answer 1021

to resonate with

Answer 1022

emotional appeal

Answer 1023

data-driven

Answer 1024

meticulous [mɪ'tɪkjuləs] Meticulous Has Fearful Roots It may surprise you to learn that meticulous is derived from the Latin word for "fearful"—meticulosus—and ultimately comes from the Latin noun metus, meaning "fear." Although meticulous currently has no "fearful" meanings, it was originally used as a synonym of "frightened" and "timid." This sense had fallen into disuse by 1700, and in the 19th century meticulous acquired a new sense of "overly and timidly careful" (probably influenced by the French word méticuleux). This in turn led to the current meaning of "painstakingly careful," with no connotations of fear at all. The newest use was controversial among some usage commentators at first, but it has since become by far the most common meaning and is no longer considered an error.

Answer 1025

diametrically opposed ['daɪə'metrɪk(ə)lɪ]

Answer 1026

principles-first

Answer 1027

applications-first

Answer 1028

Application-first: Individuals are trained to begin with a fact, statement, or opinion before adding concepts to back up or explain the conclusion as necessary. Principle-first: Individuals are trained to first develop the theory or complex concept before presenting a fact, statement, or opinion.

Answer 1029

to bank on (something) to rely on somebody/something. I'm banking on your help. 'I'm sure he'll help.' 'Don't bank on it (= it is not likely to happen).

Answer 1030

worth one’s weight in gold

Answer 1031

Culture impacts everything: what people create, how they communicate, and how they understand the world. When presenting to those from another culture, doing meticulous research can really pay dividends as some cultural values may be diametrically opposed to those of the presenter. In addition to national culture, the organizational culture of a company is another component to consider when crafting the delivery of information.

Answer 1032

egalitarianism [igæli'teəriəniz(ə)m]

Answer 1033

some national cultures are described as more low-context. This means that good communication is explicit, concise, and simple.

Answer 1034

Other cultures are considered high-context. In these cultures, good communication is seen as implicit, layered, and time spent embellishing a point is appreciated.

Answer 1035

Another dimension is the path that reasoning or persuasion should follow. Cultures that favor principles-first, or deductive reasoning, want to know why. It’s important to set parameters, share data, and explain methodology before moving to conclusions.

Answer 1036

On the other hand, an applications-first, or inductive reasoning, culture is more interested in hearing about the how. Getting directly to the point, giving practical examples, and outlining the next steps are more important than explaining the concepts behind an argument.

Answer 1037

Other dimensions include relationship to time, collectivism versus individualism, relationship to authority, preference for restraint or indulgence, comfortability with uncertainty, and gender egalitarianism.

Answer 1038

Adhocracy /ædˈhɒkrəsi/ Adhocracy culture is dynamic and entrepreneurial. It values innovation, change, and flexibility.

Answer 1039

Organizational Culture Companies and organizations have different cultures. These may or may not align with the dominant national culture. Kim Cameron and Robert Quinn propose four types of organizational culture. Adhocracy culture is dynamic and entrepreneurial. It values innovation, change, and flexibility. Market culture is results-oriented and competitive. It values return on investment (ROI), innovation, and profit margins. Hierarchy culture is process-oriented and structured. It values stability, efficiency, and clearly defined roles. Clan culture is people-oriented and friendly. It values collaboration, employee engagement, and egalitarianism.

Answer 1040

-I’ve got the jitters about giving my presentation to the class tomorrow. How can I overcome my performance anxiety? – Most people get nervous before public speaking, myself included. I suggest you combat your nerves by rehearsing in front of someone else, doing some deep breathing before beginning, and remembering to smile

Answer 1041

When in the ‘fight-or-flight’ response, one’s mind and body react as though being threatened. Looking at a friendly face disrupts the message of threat with one of safety and allows the person to relax.

Answer 1042

Delaying product launch to implement new features from user feedback suggests the company is Adhocracy-oriented Adhocracy culture describes a business which has the ability to adapt to changing conditions.

Answer 1043

Which culture type would most appreciate Greg saying, “I’ll quickly run through the key points”? Low context culture Low context culture. Repeating important points ensures that the message has been effectively communicated. Low context cultures communicate information in direct and precise ways. Communication is clear and straightforward.

Answer 1044

To benefit team members from a principles-first culture, what more could Greg have said about the software changes? Given specific details about the new features to be implemented People from a principles-first culture like to know the why behind a decision. Providing further information about the upcoming features would help to fully explain the reasons behind why leadership felt they were worth delaying the software launch for.

Answer 1045

up to speed I heard there were recently several departures from your team. What’s up to speed in your department?

Answer 1046

to go down well Let’s meet for coffee and I can get you going down about all the latest gossip.

Answer 1047

to be on somebody’s back My boss has been on my back all week about that report.

Answer 1048

chomping at the bit When I told Sarah about the new exhibition at the art museum, she was practically chomping at the bit to check it out.

Answer 1049

Jingyu replied with ‘Yes, maybe.’ The lack of certainty could be down to the fact that she comes from a high-context culture. High-context cultures do not always directly communicate difficulties and might be reluctant to say ‘no’ when something is not possible.

Answer 1050

* Clan culture emphasizes consensus. With clan culture, there is a feeling that the whole team can contribute something. Hearing something like, ‘They have some really great ideas’ fits with this. * Clan culture is people-focused and family-like. In this kind of business environment, it is likely that you would hear supportive comments, such as: ‘You have all done an excellent job’

Answer 1051

* Authority and levels of importance matter in a hierarchical culture. It is unlikely that anybody would do something without authorization from a superior. Which is why Jingyu said, ‘I won’t make any changes without your say so.’ * Structure is important in hierarchical culture. Following set processes is something that takes priority. ‘It’s good to stay up-to-date with correct procedures.’ reflects this thinking.

Answer 1052

to inject humor (into a situation)

Answer 1053

to recap /ˌriːˈkap,ˈriːkap/ to recapitulate

Answer 1054

to think on one’s feet

Answer 1055

to launch into He launched into a verbal attack on her handling of the finances.

Answer 1056

to stay cool under pressure

Answer 1057

to be thrown off (=confused)

Answer 1058

to work like a charm [ʧɑ:m]

Answer 1059

to feed off Fascism feeds off poverty

Answer 1060

caught off guard

Answer 1061

to direct attention to

Answer 1062

to fire up

Answer 1063

to pare (down) What can be pared down to make this report more concise?

Answer 1064

to warrant Do you think this issue warrants setting up a meeting to discuss?

Answer 1065

to go down a rabbit hole a rabbit hole is a metaphor for something that transports someone into a wonderfully (or troublingly) surreal state or situation Are we going down a rabbit hole trying to choose colors before we agree on the product?

Answer 1066

on a need-to-know basis Do you agree that employee bonus amounts should stay on a need-to-know basis?

Answer 1067

to get sidetracked Have we gotten sidetracked from our discussion about workflow efficiency?

Answer 1068

superfluous [s(j)u:'pɜ:fluəs]

Answer 1069

indispensable

Answer 1070

Which information can be left out of the status report? to leave in/out

Answer 1071

minutia [maɪ'njuːʃiə, -'nuːʃiə pl maɪ'njuːʃiiː, -'nuːʃiiː]

Answer 1072

common knowledge (extension activity)

Answer 1073

to catch someone’s drift (extension activity) [drɪft]

Answer 1074

to know better than to do something (extension activity)

Answer 1075

to know the score

Answer 1076

light bulb moment

Answer 1077

to be none the wiser

Answer 1078

entree ['ɒntreɪ]

Answer 1079

information = uncountable it's a detailed info = this is some detailed information

Answer 1080

it's a little bit crazy.

Answer 1081

vivid static (adj. = not moving) animated

Answer 1082

finesse [fɪ'nes]

Answer 1083

typography [taɪ'pɔgrəfɪ]

Answer 1084

to detract from

Answer 1085

white space

Answer 1086

to digest (= to take into the mind)

Answer 1087

busy (adj. = too much to look at with no clear focal point)

Answer 1088

convoluted [ˌkɒnvəˈluːt]

Answer 1089

innocuous [ɪ'nɔkjuəs]

Answer 1090

storyboard

Answer 1091

Both of our guests “have a wealth of” experience giving presentations and, of course, with thinking on their feet when things go awry. awry [ə'raɪ] не так, неудачно, наперекосяк

Answer 1092

… my computer crashing, or finding that the file with my presentation on it is “corrupted”...

Answer 1093

The perfectly crafted ballet recital went awry when a dog somehow found his way into the concert hall and onto center stage. [rɪ'saɪtl] [ə'raɪ]

Answer 1094

Tech issues are often things you can fix yourself in just a few minutes, for example, by restarting your computer or “what have you.” = things like that

Answer 1095

I see. Sorry that we need to cut this short folks, but I will send an email recapping my main points as well as my slide deck before the end of the day.

Answer 1096

Accept that things won’t always go to plan, keep cool under pressure, and adapt to the situation. Both Ajani and Carolina share they’ve experienced a variety of issues and repeatedly stress the importance of staying calm, minimizing the problem, and improvising as needed.

Answer 1097

Output will accelerate somewhat немного (наречие), в некоторой степени (нар)

Answer 1098

The great news is despite a rather "gloomy" financial forecast, sales continue to soar.

Answer 1099

Our outgoing financial director will now "take the floor".

Answer 1100

This has been a "propitious" start for the company. [prə'pɪʃəs]

Answer 1101

We would like to "pay tribute" to her dedication to the company.

Answer 1102

More on this from our financial director "in due course". =In the expected time

Answer 1103

With a recession on the horizon, it wouldn’t be a propitious time to open a new branch.

Answer 1104

We’ll be recruiting for the position in the press office in due course

Answer 1105

On behalf of the company, we’d like to pay tribute to Jessica Atkins, a wonderful designer, and creator of our logo

Answer 1106

After a gloomy final quarter, sales predictions for the upcoming year are on the low side.

Answer 1107

pious ['paɪəs]

Answer 1108

tortuous ['tɔ:ʧuəs]

Answer 1109

The CEO says that potential partners should be ‘able to reach out to clients.’ She doesn’t say that the existing sales team don’t connect well with (reach out to) potential clients.

Answer 1110

The CEO says that their ‘social responsibility record is second to none’. This means that this record is better than all others and no further work is needed at present.

Answer 1111

The CEO is keen to present information on a need-to-know basis. The company shareholders will want to know about their investment (distribution of profits) and the overall plan (strategic blueprint). However, they may not be interested in the finer details (minutia) of the acquisition and the CEO may not want to concern the shareholders with their plans to reduce personnel (paring down the workforce) and feels they are better off being none the wiser.

Answer 1112

As this will be a presentation to just the board members, the CEO does not need to go down a rabbit trail of thanking individuals who are not even at this meeting. The other topics warrant serious discussion.

Answer 1113

When trying to attract new alliances (potential partners), the company will need to show that it understands its field of operation and if both companies share the same objectives (aligned business goals), this will make for a smooth partnership.

Answer 1114

Customers are generally looking for a product that will save them money but will also tick the sustainability box. They’re also looking for quality and value; that is, a product of the highest quality (top-of-the-line features) which will last for a very long time (stand the test of time).

Answer 1115

With a strong team of IT engineers, we thrive on "rolling up our sleeves" and solving your technical problems in order to meet your business needs. =Preparing to do hard work

Answer 1116

There may be times when you face some tough competition, but, with our support in one aspect of your business, I’m confident that you’ll always remain "ahead of the pack." =Faster and better than everybody else

Answer 1117

We take the time to fully understand each client’s requirements before creating a "holistic" roadmap which sets them on track to achieving both short and long-term IT goals.

Answer 1118

If an issue occurs, we can provide backup and data recovery, which will keep your "downtime" to a minimum and ensure business continuity.

Answer 1119

You can have "peace of mind," knowing we can get you up and running in no time at all.

Answer 1120

Our team finally "punched out" at 3am and headed home, tired but filled with a sense of pride at a job well done. punched out = register one's departure from work, especially by means of a time clock.

Answer 1121

We can assist you in devising strategies for future improvement, while also identifying potential “bottlenecks” and risks, giving you the freedom to plan ahead.

Answer 1122

The service has been reliable with little unscheduled downtime

Answer 1123

We got frustrated because he had become a bottleneck for decision-making.

Answer 1124

By focusing intently on innovation, we can ensure our products are always ahead of the pack

Answer 1125

It’s well past 5 o’clock! When are you going to punch out and leave the office?

Answer 1126

It doesn’t seem like there’s an easy solution to this issue. We’ll just have to roll up our sleeves and take a closer look.

Answer 1127

Our range of services has increased to provide a holistic approach.

Answer 1128

Clients can have peace of mind by purchasing our cybersecurity software that protects against hackers.

Answer 1129

From the transcript, the speaker simply read the slide verbatim. A better approach would be to use keywords as bullet points so as not to overwhelm the audience with a “wall of text.” [vɜ:'beɪtɪm]

Answer 1130

Use keywords instead of full sentences for each bullet point Keeping the text brief is critical for an effective presentation, otherwise the audience will have difficulty trying to read the slides while the speaker presents. Replacing the text with icons could be useful for simple or easy-to-understand points. However, they might not be accurately understood by the audience or those reviewing the slides without the transcript. While more relevant pictures might be an improvement, they would have less of an impact on the audience than making the overall slide more legible and comprehensible.

Answer 1131

A timeline of the events of the day would be a good way to help presentation attendees picture exactly what was involved in the day’s work. This would be a more effective way of conveying the busy events of the day than the existing stock image, a chart, or word cloud.

Answer 1132

lackluster /ˈlakˌlʌstə/

Answer 1133

conviction

Answer 1134

captivating

Answer 1135

verbatim [vɜ:'beɪtɪm]

Answer 1136

surefire ['ʃuə'faɪə] Going the gym everyday is a surefire way to become healthier.

Answer 1137

tried-and-true

Answer 1138

to enthrall [ɪn'θrɔ:l]

Answer 1139

rapt [ræpt]

Answer 1140

WIIFM (What’s in it for me?)

Answer 1141

to eat out of someone’s hand

Answer 1142

unengaging

Answer 1143

bored to tears / death Extremely bored to the point of distraction or irritation, that you almost want to cry in frustration

Answer 1144

uninspired

Answer 1145

Tell a story. Use an image that sparks curiosity. Remind an audience about their fears or worries. Give a real-world example. Ask the audience to participate with an action. Use words that imply action such as we will. Share a surprising fact / number. Share a funny joke or experience. Build drama with pauses, movement, and gestures. Ask a thought-provoking or rhetorical question. Focus your message on how it impacts the audience (WIIFM). Use call and response. Get to the point quickly. Speak with enthusiasm. Use clear headlines and short slides. Ask the audience to close their eyes and imagine something. Share an inspirational quote. Ask the audience to take notes or perform a task.

Answer 1146

to sift through [sɪft]

Answer 1147

to shine a light on

Answer 1148

to demystify

Answer 1149

to make a concerted effort [kən'sɜ:tɪd]

Answer 1150

to put a human face on something

Answer 1151

to bring (something) into focus

Answer 1152

sandwich method

Answer 1153

to make (something) crystal clear

Answer 1154

interconnectedness

Answer 1155

to bring (something) to life

Answer 1156

scarce [skeəs]

Answer 1157

precipitation [prɪ'sɪpɪ'teɪʃ(ə)n]

Answer 1158

1. Use the sandwich method to make a data sandwich. State an insight, share the data, restate the insight. 2. Explain the significance of data by making patterns and trends crystal clear. 3. Follow the narrative arc and create a beginning, middle, and end. Introduce the topic, dive into data, and conclude with a call to action. 4. Tie in a personal story or a metaphor to make the data meaningful. 5. Create a hero/villain and present obstacles as challenges to overcome. 6. Use surprise by beginning a story at the climax or by disrupting a predictable outcome to quickly engage the audience. 7. Contrast reality with an ideal to motivate people. 8. Connect multiple stories to a central concept to demonstrate interconnectedness. 5,6, 7, 8, can work with any type of story 1,2,3,4 are necessities when using or explaining data.

Answer 1159

to pepper (someone) with questions

Answer 1160

to derail derail = divert

Answer 1161

to pique (interest) ['piːk]

Answer 1162

to offer a deferral [dɪ'fɜːrǝl]

Answer 1163

presently [= right now]

Answer 1164

subsequently [= at a later time]

Answer 1165

to redirect

Answer 1166

topic at hand

Answer 1167

to refocus

Answer 1168

to hit the nail on the head

Answer 1169

to circle back

Answer 1170

to catch (someone) up

Answer 1171

DO respectfully acknowledge alternate viewpoints. * Absolutely. You’ve hit the nail on the head there. * You certainly could argue that. However, the thing to bear in mind is … DO keep the attention on you and your presentation. * Thanks for sharing that. This actually ties into my next point because … * I hope that answered your question. Does anyone else have a question before I continue?

Answer 1172

DON’T give the audience control. * We’ve digressed a bit from our purpose here. * That’s a great point, but let’s refocus. DON’T argue or lie about knowing the answer. * Sounds like we have different opinions; let’s discuss more afterwards. * I’ll have to ask my colleague about that and circle back to you.

Answer 1173

Agreeing with the audience: 1. Absolutely. You’ve hit the nail on the head there., 2. You certainly could argue that, however the thing to bear in mind is ... Politely express disagreement: 1. Sounds like we have different opinions, let's discuss more afterwards. Getting back to your speech: 1. That’s a great point, but let’s refocus., 2. I'll have ask my colleague 3. Thanks for sharing that 4. We've digressed a bit

Answer 1174

ante./ˈæn.ti/ raising the ante = To set a higher standard

Answer 1175

enthuse /ɪnˈθjuːz/

Answer 1176

reiterate /riˈɪt̬.ɚ.eɪt/

Answer 1177

by and large

Answer 1178

do drop me a line

Answer 1179

mince who does not mince words

Answer 1180

utter dismay at

Answer 1181

miss the mark

Answer 1182

to rectify

Answer 1183

at the very least

Answer 1184

snippets of information

Answer 1185

based on bona fide case studies /ˌbəʊ.nə ˈfaɪ.di/

Answer 1186

the sterling organization

Answer 1187

He seemed ill-advised and ill-prepared.

Answer 1188

the cutting edge

Answer 1189

His insistence on us closing our eyes to imagine Italian artists struggling to make ends meet in their studios and then drawing a picture was downright childish.

Answer 1190

You’re right, his talk left a great deal to be desired.

Answer 1191

to underwhelm ['ʌndə'welm]

Answer 1192

unwarranted

Answer 1193

Failure to heed the conference director’s advice Succumbing to common pitfalls when giving a presentation Dwelling too long on irrelevant information

Answer 1194

‘Anecdotal evidence’ is stories which people tell about themselves, often not based on real data.

Answer 1195

‘gut feeling’ means based on instinct

Answer 1196

* On a daytime talk show, the journalist needs to grab attention fast which the lurid (= causing horror) details are likely to do. Similarly introducing a hero who needs to overcome obstacles (the villain plotting to destroy the planet) will hold interest. * The national conference is a more formal context, so the journalist will be expected to explain the significance of the information (sift through data) and make it perfectly clear. A call to action (the plea to the policymakers) will round off the presentation well. * Both editor and journalist will be looking for ways to boost readership. Tying in a personal story (‘the dwindling local community’) and how the information is meaningful (‘may directly affect them’) and also demonstrating interconnectedness, especially where local stories are concerned, may just achieve this.

Answer 1197

* Expressions such as ‘the mood flips’, ‘in jeopardy’, ‘villain of the piece’, ‘a smattering’, ‘abandoned’ will all induce a negative response and are used to make the argument more forceful and the story more effective. * The three ‘not used’ phrases, e.g. ‘are a direct cause’, ‘has commissioned’, ‘laid fiber-optic cable’ are written in more neutral language and are less likely to provoke such a strong response.

Answer 1198

* ‘The feasible alternative comes at a cost’ is correct because, in the article, the writer explores the issue from several different angles and concludes ‘I guess the bottom line is, do we need to threaten livelihoods to save the planet? Perhaps, in this case, we do.’ ‘Threaten livelihoods’ implies that something else will suffer.

Answer 1199

Present the issue, tackle the information and urge a response. Mabel uses a narrative arc by creating a beginning (she introduces the topic), a middle (she highlights the data), and an end (her call to action).

Answer 1200

villain outpacing derelict hit rock bottom eyesore repercussions shack to slump to square the circle

Answer 1201

rush or coerce (someone) into doing something

Answer 1202

to square the circle