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WOPA > WOPA Workflow > Flashcards

WOPA Workflow Flashcards

(58 cards)

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1
Q

What is the first (writer-owned) step of WO? After Triage?

A

Drafting.

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2
Q

How long do you have to acknowledge (accept) the bug?

A

24 hours.

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3
Q

What should you use if you are not starting work within 2 days due to triage instructions or other prioritization?

A

Place the bug on hold and add a CR.

2-7d: CR (in KB) 8d+, talk to Team Lead.

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4
Q

3 action items you must take to first update the writing bug? Status/Content/Content Creator Field.

A

Status/Accepted, Content/Drafting, CC IDAP

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5
Q

2 action items for Step 2 in the Drafting process?

Read the ______ ___ and Review the _____ project ___.

A

Writing Bug, Creation project doc.

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6
Q

Who are the yellow instruction boxes in the project doc for? Are they for our team?

A

No. The instructions tell the PL/CS how to fill out project docs for them.

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7
Q

What is Section 1 for in the project doc?

A

These are the POCs (point of contacts) if you have any product-specific questions or if you need help moving the project along.

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8
Q

What is Section 2 all about?

A

It’s a high-level overview of what you need to know about the project.

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9
Q

What does Section 3 tell you?

A

Details about the product/feature such as benefits, availability, etc.

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10
Q

What is in section 4 of the creation project doc?

A

Deliverables and New Content First Draft

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11
Q

Explain what Section 5 is about.

A

Existing Content to be edited

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12
Q

What is the first action item in the Drafting process?

A

Create a copy of the Content draft doc template. go/ContentDraftDoc.

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13
Q

What is the naming convention for your copy of the draft doc template? [___/bug ID] ____ doc: [____ Description]

A

[b/bug ID] Draft doc: [Project Description]

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14
Q

Which instructions do you follow after creating your copy of the draft doc template?

A

Top of the doc instructions, and what’s in the blue box.

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15
Q

Which sections do you copy and paste into your draft doc?

A

4b and 5

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16
Q

Who gets editing access to your draft doc?

A

Gup Content Creation: gup-content-creation-pls@google.com

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17
Q

Drafting is the _______ key to quality _______.

A

First, content.

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18
Q

The _______ ______is your main POC. Escalate any content-related concerns to them.

A

Project Lead

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19
Q

What should your first step be?

A

Accept the bug

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20
Q

Keep content _______. #_____ sentences per section/bullet point.

A

short. 1-2 sentences.

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21
Q

Best Practices for Drafting Content. Starting with the raw info provided, make ideas more ________ and _________.

A

Clear, concise

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22
Q

If you have questions about the source content: Send any initial questions to the _____ _____ via the ____.

A

Project Lead via the bug.

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23
Q

Tag the ______ _______ in the draft doc via the ________ feature.

A

Tag the CS/PL in the draft doc via the commenting feature.

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24
Q

Surface information in a _________ way.

25
__________ the text to make sure it adheres to our _______ ________.
Proofread the text to make sure it adheres to our Style Guide.
26
What's the last step before submitting to Peer Review?
Run Acrolinx.
27
What are the 4 guiding principles for Google Style? 1. _____ Focused 2. _____ to ______ 3. Organized and ________. 4. _______ voice and _____.
1. User Focused 2. Easy to Understand 3. Organized and Scannable 4. Google voice and tone.
28
Make users the ______ of the _______.
Star of the show.
29
Focus on the _______ users can _________, not what our ________ let them do.
Focus on the task users can accomplish, not what our products let them do.
30
It's subtle, but "_____ you" and "____ you to..." working is really about _________.
Allows you and lets you is really about Google.
31
Users care about the _______ to _____, so highlight _______.
Users care about the benefits to them, so highlight them.
32
How would you reformat this sentence? The audio swapping tool allows you to add music to your video from a library of licensed songs.
You can add music to your video from a library of licensed songs.
33
Don't use _________ names.
feature
34
Users aren't familiar with our __________ names.
feature
35
Users complain that to understand some of our articles, "You _______ to speak _______."
You have to speak Google.
36
DO focus on the _______ the _______ is trying to do.
Focus on the task the user is trying to do.
37
Reformat this sentence: To turn on the Orders feature, go to Settings.
To start tracking your orders, go to Settings.
38
Do write around ________ names.
feature
39
Instead of using a ______ ________, write about _________ the _________ does.
feature name, write about what the feature does.
40
Here's a trick! Describe the task in the ________ of the article, and use the feature name only in the _________.
Describe the task in the body of the article, and use the feature name only in the instructions.
41
The average user doesn't know that we have something called ________ _______, they just want to know how to ______ having their _____ _____ saved.
incognito mode (feature name), how to avoid having their web history saved.
42
When people come to our help content, they're often __ a ____ to find an _____ to a ______.
in a hurry, answer, problem.
43
Write _____ concise sentences that are _____ for people to understand and ______.
short, easy, digest.
44
How many ideas should you include per sentence?
1
45
________ the sentence ______ ______.
Read out loud.
46
Use ________ to catch _______ ________.
Acrolinx, long sentences.
47
Don't use _______ words.
Extra
48
Be ______ and cut out ______ words.
brutal, filler.
49
______ words just get in the way and make it ______ to understand the ________.
Filler, hard, sentence.
50
When writing a ______ article, _______ is key.
help, organization.
51
Without _______, people may feel _____ and can't find what they're looking for.
organization, lost.
52
Make sure to put ___ ____ __________ information
the most important
53
The user's top ________ is yours too.
priority
54
Knowing what your user wants most is your key to _________ ____________.
what your user, effective organization
55
Once you know what most people hope to _________ when they visit your article, _________ the information you present around that goal or need.
accomplish, structure
56
Put secondary information ______.
Second.
57
__________ ruthlessly.
Prioritize.
58
Do the ________ to find out what users want from your content so you know how to _________.
Research, prioritize.

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