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WOPA > WOPA Workflow > Flashcards

WOPA Workflow Flashcards

1
Q

What is the first (writer-owned) step of WO? After Triage?

A

Drafting.

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2
Q

How long do you have to acknowledge (accept) the bug?

A

24 hours.

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3
Q

What should you use if you are not starting work within 2 days due to triage instructions or other prioritization?

A

Place the bug on hold and add a CR.

2-7d: CR (in KB) 8d+, talk to Team Lead.

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4
Q

3 action items you must take to first update the writing bug? Status/Content/Content Creator Field.

A

Status/Accepted, Content/Drafting, CC IDAP

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5
Q

2 action items for Step 2 in the Drafting process?

Read the ______ ___ and Review the _____ project ___.

A

Writing Bug, Creation project doc.

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6
Q

Who are the yellow instruction boxes in the project doc for? Are they for our team?

A

No. The instructions tell the PL/CS how to fill out project docs for them.

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7
Q

What is Section 1 for in the project doc?

A

These are the POCs (point of contacts) if you have any product-specific questions or if you need help moving the project along.

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8
Q

What is Section 2 all about?

A

It’s a high-level overview of what you need to know about the project.

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9
Q

What does Section 3 tell you?

A

Details about the product/feature such as benefits, availability, etc.

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10
Q

What is in section 4 of the creation project doc?

A

Deliverables and New Content First Draft

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11
Q

Explain what Section 5 is about.

A

Existing Content to be edited

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12
Q

What is the first action item in the Drafting process?

A

Create a copy of the Content draft doc template. go/ContentDraftDoc.

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13
Q

What is the naming convention for your copy of the draft doc template? [___/bug ID] ____ doc: [____ Description]

A

[b/bug ID] Draft doc: [Project Description]

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14
Q

Which instructions do you follow after creating your copy of the draft doc template?

A

Top of the doc instructions, and what’s in the blue box.

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15
Q

Which sections do you copy and paste into your draft doc?

A

4b and 5

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16
Q

Who gets editing access to your draft doc?

A

Gup Content Creation: gup-content-creation-pls@google.com

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17
Q

Drafting is the _______ key to quality _______.

A

First, content.

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18
Q

The _______ ______is your main POC. Escalate any content-related concerns to them.

A

Project Lead

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19
Q

What should your first step be?

A

Accept the bug

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20
Q

Keep content _______. #_____ sentences per section/bullet point.

A

short. 1-2 sentences.

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21
Q

Best Practices for Drafting Content. Starting with the raw info provided, make ideas more ________ and _________.

A

Clear, concise

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22
Q

If you have questions about the source content: Send any initial questions to the _____ _____ via the ____.

A

Project Lead via the bug.

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23
Q

Tag the ______ _______ in the draft doc via the ________ feature.

A

Tag the CS/PL in the draft doc via the commenting feature.

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24
Q

Surface information in a _________ way.

A

Logical

25
Q

__________ the text to make sure it adheres to our _______ ________.

A

Proofread the text to make sure it adheres to our Style Guide.

26
Q

What’s the last step before submitting to Peer Review?

A

Run Acrolinx.

27
Q

What are the 4 guiding principles for Google Style?

  1. _____ Focused
  2. _____ to ______
  3. Organized and ________.
  4. _______ voice and _____.
A
  1. User Focused
  2. Easy to Understand
  3. Organized and Scannable
  4. Google voice and tone.
28
Q

Make users the ______ of the _______.

A

Star of the show.

29
Q

Focus on the _______ users can _________, not what our ________ let them do.

A

Focus on the task users can accomplish, not what our products let them do.

30
Q

It’s subtle, but “_____ you” and “____ you to…” working is really about _________.

A

Allows you and lets you is really about Google.

31
Q

Users care about the _______ to _____, so highlight _______.

A

Users care about the benefits to them, so highlight them.

32
Q

How would you reformat this sentence? The audio swapping tool allows you to add music to your video from a library of licensed songs.

A

You can add music to your video from a library of licensed songs.

33
Q

Don’t use _________ names.

A

feature

34
Q

Users aren’t familiar with our __________ names.

A

feature

35
Q

Users complain that to understand some of our articles, “You _______ to speak _______.”

A

You have to speak Google.

36
Q

DO focus on the _______ the _______ is trying to do.

A

Focus on the task the user is trying to do.

37
Q

Reformat this sentence: To turn on the Orders feature, go to Settings.

A

To start tracking your orders, go to Settings.

38
Q

Do write around ________ names.

A

feature

39
Q

Instead of using a ______ ________, write about _________ the _________ does.

A

feature name, write about what the feature does.

40
Q

Here’s a trick! Describe the task in the ________ of the article, and use the feature name only in the _________.

A

Describe the task in the body of the article, and use the feature name only in the instructions.

41
Q

The average user doesn’t know that we have something called ________ _______, they just want to know how to ______ having their _____ _____ saved.

A

incognito mode (feature name), how to avoid having their web history saved.

42
Q

When people come to our help content, they’re often __ a ____ to find an _____ to a ______.

A

in a hurry, answer, problem.

43
Q

Write _____ concise sentences that are _____ for people to understand and ______.

A

short, easy, digest.

44
Q

How many ideas should you include per sentence?

A

1

45
Q

________ the sentence ______ ______.

A

Read out loud.

46
Q

Use ________ to catch _______ ________.

A

Acrolinx, long sentences.

47
Q

Don’t use _______ words.

A

Extra

48
Q

Be ______ and cut out ______ words.

A

brutal, filler.

49
Q

______ words just get in the way and make it ______ to understand the ________.

A

Filler, hard, sentence.

50
Q

When writing a ______ article, _______ is key.

A

help, organization.

51
Q

Without _______, people may feel _____ and can’t find what they’re looking for.

A

organization, lost.

52
Q

Make sure to put ___ ____ __________ information

A

the most important

53
Q

The user’s top ________ is yours too.

A

priority

54
Q

Knowing what your user wants most is your key to _________ ____________.

A

what your user, effective organization

55
Q

Once you know what most people hope to _________ when they visit your article, _________ the information you present around that goal or need.

A

accomplish, structure

56
Q

Put secondary information ______.

A

Second.

57
Q

__________ ruthlessly.

A

Prioritize.

58
Q

Do the ________ to find out what users want from your content so you know how to _________.

A

Research, prioritize.

WOPA (3 decks)

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