Windows OS Troubleshooting Flashcards
During system boot, a user receives “Windows Boot Configuration Data file is missing required information” error message. What commands should be used by a technician to troubleshoot this error?
bootrec /rebuildbcd
What are 4 possible causes of the “Missing operating system” error message displayed during Windows system boot?
- Damaged drive
- BIOS does not detect drive
- System Partition not set to Active
- Corrupt Master Boot Record
What are 2 probable causes of the “NTLDR is missing” error message displayed during system boot?
- Corrupt NTLDR file
- System trying to boot from incorrect drive
What are 4 solutions that would be of help in troubleshooting the “NTLDR is missing” error message displayed during system boot?
- Disconnect external drives
- Adjust boot sequence
- Safe Mode troubleshooting
- Startup Repair
The common causes of USB controller resource warnings include USB devices exceeding the number of available endpoints (a.k.a. data buffers) or drawing too much power. In MS Windows, troubleshooting solutions that can be applied to solve such problems include disconnecting USB devices that are not in use, connecting devices with USB 2.0 ports, or reinstalling USB controllers. (T/F)
True
User is complaining that his profile is loading slow but once logged in, the computer is fast. What do you do?
Rebuild the profile
What System Recovery option in Windows 10 provides an option to keep or remove personal files before reinstalling Windows?
Reset
If personal files, such as email, documents, or photos are lost or deleted, Windows System Restore can be used to recover such files. (T/F)
True
