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A+ 1002 > Windows OS Troubleshooting > Flashcards

Windows OS Troubleshooting Flashcards

1
Q

Which of the following tools in Windows provide access to real-time performance data on CPU, RAM, hard drive, and network interface utilization? [3]

A
  • Performance Monitor (perfmon.exe)
  • Resource Monitor (resmon.exe)
  • Task Manager (taskmgr.exe)
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2
Q

Which tab of the System Properties (sysdm.cpl) applet in MS Windows provides access to system performance settings menu?

A

advanced

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3
Q

Which of the following actions would help in optimizing Windows for faster performance?

A

Updating Windows and installing the latest device drivers
Closing unnecessary applications and web browser tabs
Making sure the system has enough virtual memory available
Checking for low disk space and freeing up space (deleting unused programs / using Disk Cleanup utility)
Defragmenting installed magnetic hard drives
Adjusting system visual effects, such as animations and shadow effects
Disabling unnecessary startup programs
Checking for and removing viruses and malware
Adjusting power configuration settings
Restoring the PC from a system restore point
Restarting the system regularly to clear out the memory
Adding more RAM

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4
Q

Which of the following adversely affect performance of a magnetic hard drive? (Select 3 answers)

A
  • File fragmentation
  • Excessive paging / disk thrashing
  • Insufficient amount of RAM
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5
Q

What is the correct sequence of steps for enabling automatic virtual memory management in MS Windows?

A

Advanced system settings -> Performance -> Settings -> Advanced -> Virtual memory

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6
Q

Which of the following steps provide access to the Disk Cleanup utility in MS Windows?

A
  • Windows Control Panel -> Administrative Tools folder -> Disk Cleanup shortcut icon
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7
Q

Disk Defragmenter is a software tool used to rearrange data on magnetic drives in order to improve system performance. Defragmentation results in faster read/write operations of a magnetic hard drive’s read/write heads because defragmentation consolidates data into the smallest contiguous regions. This means that the heads can access data sequentially without seeking data fragments in different areas of a disk.

A

true

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8
Q

Solid-State Drives (SSDs) require periodic defragmentation to improve system performance.

A

false

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9
Q

Which of the following steps provide access to the disk defragmenter utility in MS Windows?

A

Windows Control Panel -> Administrative Tools folder -> Defragment and Optimize Drives shortcut icon

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10
Q

Which of the following steps provide access to configuration settings for Windows system visual effects, such as animations and shadow effects?

A

Advanced system settings -> Advanced tab -> Performance -> Settings… -> Visual Effects

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11
Q

Which of the following locations in Windows 7 allows to enable/disable startup applications?

A

Startup tab of the System Configuration (msconfig.exe) utility

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12
Q

Which of the following locations in Windows 8/8.1/10 provide access to an interface for managing startup applications? [2]

A
  • Windows Settings (Settings -> Apps -> Startup)
  • Startup tab of the Task Manager utility
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13
Q

If a recently installed app, driver, or update for Windows has a degrading effect on system performance, Windows Restore can be used to undo system changes by reverting the computer to a restore point. Methods for accessing Windows Restore include: [5]

A
  • rstrui.exe
  • sysdm.cpl + press Enter -> System Protection tab -> System Restore…
  • Windows Control Panel -> System applet -> Advanced system settings -> System Protection tab -> System Restore…
  • Windows Control Panel -> Recovery applet
  • Windows Settings menu (Windows 8/8.1/10)
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14
Q

If personal files, such as email, documents, or photos are lost or deleted, Windows System Restore can be used to recover such files.

A

false

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15
Q

Restarting a PC regularly might help in resolving slower performance issues as it shuts down all background processes and clears out the system memory.

A

true

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16
Q

Which of the following would resolve problems related to excessive paging and disk thrashing?

A

adding more RAM

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17
Q

Windows power plans manage how the computer is using power. The Balanced (recommended) power plan (used by default in certain Windows versions) scales the CPU performance based on its current utilization, which might have a degrading effect on system performance. If the system is running slow, one of the troubleshooting methods is to enable the High performance power plan or customize the current plan settings. In Windows, the power configuration settings can be found in: (Select 2 answers)

A
  • Settings menu (Windows 8/8.1/10)
  • Power Options applet in Windows Control Panel
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18
Q

Which of the following actions would help in resolving Windows network connectivity issues?

A

Turning off airplane mode if enabled
Adjusting wireless signal range
Checking physical cable connections
Rebooting router/modem
Using Windows built-in troubleshooting utilities
Checking network resources permissions
Temporarily turning off firewalls
Temporarily turning off antivirus and anti-malware
Reinstalling the network adapter driver
Restarting Windows
Manually updating network settings

19
Q

In MS Windows, a set of troubleshooting utilities (including tools for solving network-related problems) can be found in the Troubleshooting applet located in Windows Control Panel.

A

true

20
Q

Which of the following addresses can be pinged to test the functionality of a Network Interface Card (NIC)? [3]

A
  • localhost
  • ::1
  • 127.0.0.1
21
Q

Which of the following Windows command-line utilities can be used to renew an IP address?

A

ipconfig

22
Q

Which of the following steps in MS Windows allows to update/roll back the network adapter driver or disable/uninstall the device?

A

Control Panel (Icon view) -> Device Manager -> expand Network Adapters list -> right-click on the network adapter -> select Properties from the pop-up menu -> select the required action from the Driver tab

Windows Run dialog box -> type in devmgmt.msc + press Enter -> expand Network Adapters list -> right-click on the network adapter -> select Properties from the pop-up menu -> select the required action from the Driver tab

23
Q

What is the correct sequence of steps for accessing the manual configuration interface for IPv4 connections in MS Windows?

A
  • Control Panel (Icon view) -> Network and Sharing Center applet -> Change adapter settings -> right-click on the device -> select Properties from the pop-up menu -> select Internet Protocol version 4 (TCP/IPv4) from the connection components list -> click the Properties button -> fill in the required fields
24
Q

Which of the following could be of help in troubleshooting a system that attempts to boot to incorrect device? [2]

A
  • Disconnecting any removable drives
  • Updating boot order in BIOS
25
Q

While trying to start their Windows machine, a user receives “Windows Boot Configuration Data file is missing required information” error message. Which of the following bootrec options should be used by a technician for manual CLI troubleshooting of this error?

A

bootrec /rebuildbcd

26
Q

Which of the following answers describe(s) possible cause(s) of the “Missing operating system” error message displayed during system boot? [4]

A
  • Damaged hard drive
  • BIOS does not detect the hard drive
  • System partition not set as active
  • Corrupt Master Boot Record (MBR)
27
Q

Which of the following actions would be of help in troubleshooting the “Missing operating system” error message displayed during system boot? [4]

A
  • Run Startup Repair utility
  • Use bootrec.exe to fix Master Boot Record (MBR) errors
  • Verify that the drive is detected in BIOS
  • Use diskpart utility to label the system partition as active
28
Q

If an application written for an earlier version of MS Windows doesn’t run correctly, the operating system can emulate its own older version to allow a given program to work with newer hardware or software. The compatibility mode settings in Windows can be changed manually by right-clicking the program icon and:

A

Clicking on the Properties menu item, and then applying the required settings on the Compatibility tab

29
Q

Program Compatibility Troubleshooter is a Windows system utility used for automatic resolution of problems with older applications failing to run on newer versions of MS Windows. Program Compatibility Troubleshooter can be accessed via the Troubleshooting applet in Windows 7/8/8.1/10 Control Panel. Selecting the “Run programs made for previous versions of Windows” option in the Troubleshooting applet launches a guided tool for fixing problems with older programs installed on the current version of Windows.

A

true

30
Q

Which of the following Control Panel applets in Windows provides options to uninstall, change, or repair applications?

A

Programs and Features

31
Q

When a program installed in Windows stops responding or encounters an error, logs describing the error can be examined with the use of:

A

Event viewer

32
Q

Event Viewer (eventvwr.msc) is a Windows utility for monitoring system health and troubleshooting problems with applications, operating system, and hardware. Event Viewer allows for browsing and managing event logs. The most common logs available in Event Viewer include Application, System, and Security logs. Depending on the severity of the event, Application and System logs display events that fall into three categories: Information, Warning, and Error. Information events denote normal operation of the system (such as starting and stopping of system services, or successful completion of some routine background tasks), warning events point to non-critical errors (for example when installation of a software component fails because the component is already on the system), error events point to serious issues, for example when programs stop responding and need to be closed by Windows. Security log contains events such as valid and invalid logon attempts, as well as events related to res

A

true

33
Q

Which of the following steps provide access to Windows Reliability Monitor? [2]

A
  • Control Panel (Category view) -> System and Security -> Security and Maintenance -> Maintenance -> View reliability history
  • Control Panel (Icon view) -> Security and Maintenance -> Maintenance -> View reliability history
34
Q

Which of the following would be the easiest step to troubleshoot the Blue Screen of Death (BSoD) in MS Windows?

A

system restart

35
Q

Common causes for a black/blank PC screen include: [3]

A
  • Monitor connectivity issues
  • Video adapter driver updates
  • Recent updates or installations
36
Q

Which of the following actions would be of help while troubleshooting a black/blank screen on a Windows-based PC?

A
  • Press Windows logo key + Ctrl + Shift + B to wake the screen
  • Press Ctrl + Alt + Delete and try logging in
  • Check the video output connection / Reconnect the monitor
  • Remove third-party antivirus software (safe mode)
  • Roll back the video adapter driver (safe mode)
  • Check video adapter’s compatibility (HCL)
37
Q

Which of the following actions would be of help while troubleshooting printing issues in Windows OS?

A
  • Unplug and restart the printer
  • Check cables or wireless connection
  • Uninstall and reinstall the printer
  • Install the latest printer driver
  • Clear and reset the print spooler
  • Change printer’s status to “online”
  • Print a test page
38
Q

Which of the following locations in MS Windows provide access to an automated printer troubleshooting tool? (Select 3 answers)

A
  • Control Panel (Icon view) -> Troubleshooting -> Hardware and Sound -> Printer
  • Control Panel (Category view) -> System and Security -> Troubleshoot common computer problems -> Printer
  • Control Panel (Icon view) -> Devices and Printers -> right-click on a selected printer -> Troubleshoot
39
Q

Which of the following Windows utilities provides access to print spooler settings?

A

Services (services.msc)

40
Q

Which of the following locations in MS Windows allows to print a test page?

A

Control Panel (Icon view) -> Devices and Printers -> right-click on a selected printer -> Printer Properties -> General tab -> Print Test Page

41
Q

Which of the following locations in Windows provides an interface for managing background applications?

A

Services (services.msc)

42
Q

troubleshooting

A

true

43
Q

Which MS Windows utilities provide an interface for managing applications/services that might affect the system by slowing down the boot process? (Select 2 answers)

A
  • Services (services.msc)
  • Task Manager (taskmgr.exe)
44
Q

Which of the following answers refers to a common solution for troubleshooting user login problems on a Windows domain?

A

Rebuilding Windows profiles

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