Windows OS Troubleshooting Flashcards
Which of the following tools in Windows provide access to real-time performance data on CPU, RAM, hard drive, and network interface utilization? [3]
- Performance Monitor (perfmon.exe)
- Resource Monitor (resmon.exe)
- Task Manager (taskmgr.exe)
Which tab of the System Properties (sysdm.cpl) applet in MS Windows provides access to system performance settings menu?
advanced
Which of the following actions would help in optimizing Windows for faster performance?
Updating Windows and installing the latest device drivers
Closing unnecessary applications and web browser tabs
Making sure the system has enough virtual memory available
Checking for low disk space and freeing up space (deleting unused programs / using Disk Cleanup utility)
Defragmenting installed magnetic hard drives
Adjusting system visual effects, such as animations and shadow effects
Disabling unnecessary startup programs
Checking for and removing viruses and malware
Adjusting power configuration settings
Restoring the PC from a system restore point
Restarting the system regularly to clear out the memory
Adding more RAM
Which of the following adversely affect performance of a magnetic hard drive? (Select 3 answers)
- File fragmentation
- Excessive paging / disk thrashing
- Insufficient amount of RAM
What is the correct sequence of steps for enabling automatic virtual memory management in MS Windows?
Advanced system settings -> Performance -> Settings -> Advanced -> Virtual memory
Which of the following steps provide access to the Disk Cleanup utility in MS Windows?
- Windows Control Panel -> Administrative Tools folder -> Disk Cleanup shortcut icon
Disk Defragmenter is a software tool used to rearrange data on magnetic drives in order to improve system performance. Defragmentation results in faster read/write operations of a magnetic hard drive’s read/write heads because defragmentation consolidates data into the smallest contiguous regions. This means that the heads can access data sequentially without seeking data fragments in different areas of a disk.
true
Solid-State Drives (SSDs) require periodic defragmentation to improve system performance.
false
Which of the following steps provide access to the disk defragmenter utility in MS Windows?
Windows Control Panel -> Administrative Tools folder -> Defragment and Optimize Drives shortcut icon
Which of the following steps provide access to configuration settings for Windows system visual effects, such as animations and shadow effects?
Advanced system settings -> Advanced tab -> Performance -> Settings… -> Visual Effects
Which of the following locations in Windows 7 allows to enable/disable startup applications?
Startup tab of the System Configuration (msconfig.exe) utility
Which of the following locations in Windows 8/8.1/10 provide access to an interface for managing startup applications? [2]
- Windows Settings (Settings -> Apps -> Startup)
- Startup tab of the Task Manager utility
If a recently installed app, driver, or update for Windows has a degrading effect on system performance, Windows Restore can be used to undo system changes by reverting the computer to a restore point. Methods for accessing Windows Restore include: [5]
- rstrui.exe
- sysdm.cpl + press Enter -> System Protection tab -> System Restore…
- Windows Control Panel -> System applet -> Advanced system settings -> System Protection tab -> System Restore…
- Windows Control Panel -> Recovery applet
- Windows Settings menu (Windows 8/8.1/10)
If personal files, such as email, documents, or photos are lost or deleted, Windows System Restore can be used to recover such files.
false
Restarting a PC regularly might help in resolving slower performance issues as it shuts down all background processes and clears out the system memory.
true
Which of the following would resolve problems related to excessive paging and disk thrashing?
adding more RAM
Windows power plans manage how the computer is using power. The Balanced (recommended) power plan (used by default in certain Windows versions) scales the CPU performance based on its current utilization, which might have a degrading effect on system performance. If the system is running slow, one of the troubleshooting methods is to enable the High performance power plan or customize the current plan settings. In Windows, the power configuration settings can be found in: (Select 2 answers)
- Settings menu (Windows 8/8.1/10)
- Power Options applet in Windows Control Panel