Whole boom

Question 1

Affirmative action

Answer 1

Programs that require businesses to make special efforts to recruit, select and promote women and members of minority groups

Question 2

Analytical skills

Answer 2

The ability to analyse or study the nature of a given situation or set of circumstances

Question 3

Appraisal

Answer 3

Any method of evaluating the performance of an employee against preset targets

Question 4

Australian Competition and consumer comission (ACCC)

Answer 4

Government authority responsible for administering the competition and consumer act 2010 and for promoting and educating how to provide good business practices for a fair and efficient marketplace

Question 5

Authority

Answer 5

The power and status to pass commands down a business hierachy

Question 6

Autocratic management style

Answer 6

Management style where all decision-making is centralized, there is little delegated authority and communication is one way

Question 7

Automation

Answer 7

Replacement of human activity with technology

Question 8

Award restructuring

Answer 8

Microeconomic reform designed to change how labor is organised, employed and paid. it is aimed at increasing productivity by multitasking and retraining workers and through union amalgamation

Question 9

Business change

Answer 9

Any alteration to a business or work environment

Question 10

Business objectives

Answer 10

The stated, measurable targets of how to achieve business goals

Question 11

Business strategy

Answer 11

The long term plan of action adopted by a business to achieve its goals and objectives

Question 12

Capacity planning

Answer 12

Operations decision concerned with the quantity of goods and services to be produced

Question 13

Centralised decision making

Answer 13

Management make decisions and pass on directions to those below them in a hierarchy communication is downward and worker participation in decision making is non-existent

Question 14

Chain of command

Answer 14

The vertical line of authority that passes command down through the levels of a business hierachy

Question 15

Coaching

Answer 15

On the job approach to training where teaching is conducted on a one to one basis

Question 16

Collective agreement

Answer 16

Enterprise bargaining agreements that result from negotiations between an employer and union which are registered

Question 17

Collective bargaining

Answer 17

The process by which wages, hours, rules and working conditions are negotiated and agreed upon by a union with an employer for all the employees collectively whom the union represents

Question 18

Communication

Answer 18

A process of creating and exchanging information between people that produces the required response