Who Ya Gonna Call?

Question 1

You are in an external meeting and the person mentions that the counselors in their organization are really struggling with completing the CSS Profile. They ask if uAspire can help with this. Who should you pass this information to?

Answer 1

Aki - Training Team

Question 2

You see in a newsletter that we are supporting the Taco Bell Liv Mas Scholarship foundation in improving the efficacy of their awarding practices. You are curious if this means we have a contact for free tacos…who do you gchat?

Answer 2

Brendan - Consulting Team

Question 3

You have been asked to represent our Impact Leadership Team by presenting a high-level overview. One of the data points you need is knowledge gained by practitioners. Who is the best person to tap for this information?

Answer 3

Yue - Training Team

Question 4

You have questions about how the attendance and engagement for our walkthrough series is going this year and would love to set up a time to chat over virtual coffee. Whose calendar do you pull up to schedule this?

Answer 4

Chelsea - Consulting Team

Question 5

You stumble across what looks like an important DESE document saved in the wrong folder on the drive - who do you gchat?

Answer 5

Leticia - Consulting Team

Question 6

A friend of yours reaches out to you about a student who recently transferred from UMASS (an out-of-state school) and is currently at Lehman College in NYC. The student is passionate about educating others about the hidden costs of college and is looking for a paid internship. Who on our team is the best person to help?

Answer 6

Ali - Policy Team

Question 7

You are curious about making a change to something in the Calendly settings to allow for the round-robin feature.

Answer 7

Jessica - Operations Team

Question 8

During a get-to-know-you touchpoint with our new colleague Kim from the EA department, she mentions that she is interested in taking some trainings to learn more about the fin aid process. Who do you refer her to?

Answer 8

Bernadette - Training and Support Team

Question 9

You have a question about the number of advisors returning to schools for in-person advising. Who should you ask?

Answer 9

Erica - Advising Team

Question 10

You are curious about getting a question submitted on the next Advisor Roundtable agenda - who do you ask?

Answer 10

Karen - R.E.D. Team

Question 11

You find an outdated term on one of our student-facing handouts

Answer 11

Emily - Training and Support Team

Question 12

You are interested in knowing if advisors are seeing trends in how students in the Bay are doing since their return to school. Who could you contact directly?

Answer 12

Tanya - Bay Advising Team

Question 13

You are trying to troubleshoot a technical issue you are experiencing with the Data Library

Answer 13

Michelle R. - R.E.D. Team

Question 14

One night while enjoying a bowl of ice cream an idea pops into your head for a fantastic YESS (Year End Student Survey) question and you can’t wait to share it!

Answer 14

Jonathan - R.E.D. Team

Question 15

Given multiple projects using Mogli, you are confused by who to reach out to for which. What two people should you email to clarify this?

Answer 15

Alex/Victoria - Operations Team

Question 16

You receive an email that was inadvertently sent to you about our NYC partner, CBI wanting training. Who should you forward the email to?

Answer 16

Britt - Advising Partnerships