Who is a manager? Flashcards
Definition of a manager
People responsible for directing the efforts aimed at helping organizations achieve their goals.
Definition of managerial performance
The measure of how efficient and effective a manager is - How well he/she determines and achieves appropriate objectives.
Efficiency
The ability to optimize the use of resources in achieving organizational goals.
How well something is done.
Doing things right!
Effectiveness
The ability to determine the appropriate objectives.
How useful something is.
Doing the right thing.
The Management process
Planning
Organizing
Leading
Controlling
Planning
The process of establishing goals and a suitable course of action for achieving those goals.
Establish goals for organization
Establish goals for sub units, departments
Establish programs to achieve goals in a systematic manner
Organizing
The process of engaging two or more people in working together in a structured way to achieve a specific goal or a set of goals.
Allocate resources
Allocate work authority
Allocate teams
Allocate deadlines and milestones
Leading
The process of directing and influencing the task-related activities of group members of an entire organization.
Establish proper atmosphere
Lead and persuade others to join
Help employees to do their best
Use power and authority appropriately
Controlling
The process of ensuring that actual activities conform to planned activities.
Establishing standards for performance
Measuring current performance
Compare these with established standards
Taking corrective action if deviations are detected
Decision making
The process of identifying and selecting a course of action to solve a specific problem.
Identifying problems
Identifying opportunities
Investigating the situation
Take decisions minimizing the risk
Motivating
The process of using factors that cause, channel, and sustain an individual’s behaviour to get work done.
Satisfying the hierarchy of needs
Performance, rewards and incentive schemes
Fairness
Working environment and culture
Communicating
The process by which people share meaning via the transmission of messages.
Dealing with trust, inconsistent verbal and non verbal communication in negotiations
Reacting to emotions and different perceptions
Vertical and horizontal communication
Presentations, business letters, email, web based systems
Horizontal communication
Occurs between people holding the same hierarchical position.
Vertical communication
Communication between superior and subordinates. It can be used in both downward and upward direction.
Project roles and responsibilities
Project manager - Developing and managing the entire plan.
Project sponsor - Ensure availability of resources
Business Analyst - Document technical and business requirements
Project team members - Contributing to overall project objectives.
