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Who Does What? > Who Does What? > Flashcards

Who Does What? Flashcards

Understand Agency Roles

1
Q

Respond to Citations from Licensing and Human Rights

A

Director

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2
Q

Complete Site Supervision Visits

A

All Program Staff

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3
Q

Serve as a main point of contact for referrals to the agency

A

Admissions Coordinator

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4
Q

Complete Annual Paperwork

A

Program Managers

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5
Q

Market Services within the Region

A

Admissions Coordinators and Regional Coordinators

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6
Q

Provide Regional Updates and Oversight to the Regional Team

A

Regional Coordinators

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7
Q

Coordinates Regional Training Needs

A

QA Coordinators

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8
Q

Review of Incident Reports

A

All Program Staff as well as RN Care Manager

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9
Q

Perform Licensing Reviews of New Services

A

Regional Coordinator or other regional program staff

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10
Q

Perform Home Studies

A

Regional Team and Admissions Team

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11
Q

Meet initial referral

A

Admissions Coordinator or Regional Coordinator

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12
Q

Perform Therapeutic Consultation

A

Behavioral Team Member

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13
Q

Develop relationships with Providers

A

All Program Staff

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14
Q

Develop and Revise Policies and Procedures

A

Directors

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15
Q

Provide Leadership to all Wall Residences Employees

A

QA Team Members

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16
Q

Minimize Risk through consistent review of Risk Management and Evaluation of Incidents that arise.

A

Operations QA Coordinator and QA Team Members

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17
Q

Audit Oversight and Review

A

QA Team Members/Directors

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18
Q

Know and build positive relationships with the individuals and the providers assigned, as well as the authorized representatives and / or legal guardians​

A

All Program Managers

19
Q

Support the providers assigned with issues as they arise – allow time on supervision visits for providers to express their concerns.

A

All Program Managers

20
Q

Scheduling supervision visits, writing plans / quarterlies, plan – quarterly meetings, annual provider evaluations, etc…

A

All Program Managers

21
Q

Develop positive relationships with the case managers and other professionals in contact with the particular service.

A

All Program Managers

22
Q

Bring concerns observed on home visits to the attention of the Regional Coordinator and the QA Team.

A

All Program Managers

23
Q

Assist in taking the temperature of the region – Provider morale – include this information in the case load updates.

A

All Program Managers

24
Q

Maintain a small case load to make sure that the role of the Program Manager is deeply understood.

A

Regional Coordinator

25
Q

Supervise, support and train assigned Program Managers- assign caseloads with an eye to resource management as well as individual preferences.

A

Regional Coordinator

26
Q

Develop additional services regionally – know vacancies and market services to local Community Services Boards & families.

A

Regional Coordinator

27
Q

Lead the agency response to crises and investigations for the region, including ensuring that correct reporting is completed and checklists are followed.

A

Regional Coordinator

28
Q

Plan and implement Program Manager Meetings, including case load staffing – so that significant issues can be reviewed in a larger group for additional support and problem solving.

A

Regional Coordinator

29
Q

Assist with Regional Training and Provider Meeting Development.

A

Senior Program Manager

30
Q

Maintain communication with the QA Team – send updates on strengths and needs of the region to the QA Team.

A

Regional Coordinator

31
Q

Notify the QA Team of significant growth or loss of services so that personnel can be added or adjusted as needed with the best outcome for all.

A

QA Coordinator in conjunction with the Regional Coordinator.

32
Q

Ensure that the region is well represented in the Wall Residences Newsletter and Facebook updates.

A

Regional Coordinator with help from regional Program Staff.

33
Q

Ensure that potential providers in the region are well supported and that their vacancy listings are up to date.

A

Admissions Team in conjunction with the Regional Coordinator.

34
Q

Internal Transfer Process

A

Admissions Team, Regional Coordinator, and the incoming and outgoing Program Manager.

35
Q

Facilitate monthly Coordinator Connections meetings with these quarterly taking place in person.

A

QA Coordinator

36
Q

Review completed RCA’s.

A

Director

37
Q

Review of Capacity Evaluations

A

Licensed Staff Member-Currently John Weatherspoon

38
Q

Facilitating RCA’s

A

Regional Coordinator or Group Home Director

39
Q

Supervision of Program Managers

A

Regional Coordinator

40
Q

Supervision of Regional Coordinator

A

QA Coordinator

41
Q

Review of Investigation Reports

A

Regional Coordinator, QA Coordinator with finalization coming through a Director

42
Q

Complete PM 101, 102, and 103 Trainings with new staff

A

QA Coordinator in conjunction with the Regional Coordinator.

43
Q

Maintain a smaller program management case load and assist with regional support, home studies, state level training, etc.

A

Senior Program Manager

44
Q

Coordinate training opportunities and update the training available on Sharepoint

A

Rebecca Ledingham, Quality Assurance Coordinator – Special Projects

Who Does What? (1 decks)

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