White Paper

Question 1

Business Application

Answer 1

A business application is a software used by business users to perform a business function.

Application Portfolio Management is the system of record for business applications.

You can record the details of a business application manually or import the list of applications from a spreadsheet or a third-party tool.

Question 2

Service

Answer 2

A service is a means of delivering value to customers by facilitating outcomes
customers want to achieve without the ownership of specific costs and risks.

CSDM Whitepaper p.4

Question 3

Services typically have three aspects

Answer 3

the interaction,
the offering
the service system

Whitepaper, p.4

Question 4

ServiceNow ships with three OOB service types

Answer 4

application
business
technical

Whitepaper, p.4

Question 5

Business Service

Answer 5

a service type that is published to business users, and it typically underpins one or more business capabilities

p.5

Question 6

Technical Service

Answer 6

a service type that is published to service owners and typically underpins
one or more business or application services

p.5

Question 7

Application Service

Answer 7

a service type that is a logical representation of a deployed system or application stack

p.5

Question 8

Application Service table name

Answer 8

cmdb_ci_service_auto

Question 9

Business Service table name

Answer 9

cmdb_ci_service_business

Question 10

Technical Service table name

Answer 10

cmdb_ci_service_technical

Question 11

Name the Five Domains of CSD

Answer 11

Foundation
Design
Build
Manage Technical Services
Sell/Consume

p.6

Question 12

What is the only table in the Foundation Domain that is a CMDB table

Answer 12

The Business Process table

p.6

Question 13

Business Process

Answer 13

A Business Process is a method of related steps that stakeholders take to achieve a business goal

Business Process is part of the Foundation Domain

p.6

Question 14

What table records Business Processes?

Answer 14

cmdb_ci_business_process

Question 15

Contracts

Answer 15

A contract is a binding agreement between two parties. In the Now Platform, contracts contain detailed
information such as contract number, start and end dates, active status, terms and conditions statements, documents, renewal information, and financial terms.

Contracts are part of the Foundation Domain

p.6

Question 16

What table records Contracts?

Answer 16

ast_contract

Question 17

Products (Models)

Answer 17

Products are specific versions or configurations of a product used for managing and tracking through
various ServiceNow platform applications. Within ServiceNow these products are recorded as Product
Models. Product Models provide the ability to identify a Product Owner, teams, the status of a product
within your organization, compatibility to other products, reference to product catalog, and reference
list of objects representing the details of various stages of a products life cycle.

Question 18

What table records Product Models?

Answer 18

cmdb_model table or its extended tables aligned to the 7 base types

Question 19

What are the 7 extended tables of Product Models?

Answer 19

Application (version agnostic)
Software (version specific)
Contract
Facility
Hardware
Consumable
Service

They each conform to the table name: cmdb_*_product_model

p.7

Question 20

CMDB Group

Answer 20

A CMDB Group is a collection of CIs based on one or more of the following:

• Saved Query Builder queries
• Encoded queries
• Manual entries

The CMDB Group is NOT a configuration item. The purpose of the CMDB Group is to provide a grouping
of CIs. This grouping can then be used throughout the Now Platform.

Question 21

What table records CMDB Groups?

Answer 21

cmdb_group

Question 22

What tables record Common Data?

Answer 22

Company: core_company
Business Unit: business_unit
Department: cmn_department
Location: cmn_location
Groups: sys_user_group
Users: sys_user

p.10

Question 23

What table records Business Capabilities?

Answer 23

cmdb_ci_business_capability

Question 24

What table are Information Objects mapped to?

Answer 24

cmdb_ci_information_object

Question 25

Business Capabilities

Answer 25

A business capability can be described as a high-level capability that an organization requires to execute its business model or fulfill its mission. A business capability describes what the organization does, not how work is performed. It is typically described in the context of performing specific tasks to achieve one or more business outcomes. Business capabilities are often represented as verbs (For example managing financials or providing IT support services).

p.12