Where Flashcards
- Management decides that training supervisors to identify and prevent bullying is not necessary, and they do not fund a program budget. Which aspect of risk management does this illustrate?
A) Risk avoidance management strategy
B) Poor governance and leadership
C) Precedence of global standardization
D) Organization’s risk tolerance
- Correct Answer: D
- Increased global competition has forced an organization’s leadership team to analyze and manage unanticipated risks. The team is using a risk scorecard to help assess a variety of risks. How should the various risks be weighted?
A) According to public relations impact
B) According to ISO 31000 principles
C) According to immediate financial gain
D) According to strategic importance
- Correct Answer: D
- Which upside risk management tactic is implemented to eliminate uncertainty?
A) Redefine
B) Optimize
C) Enhance
D) Mitigate
A) Redefine
- A call center is located in a region with a history of weak, infrequent earthquakes. How can the facility manager help manage this risk for business continuity?
A) Secure temporary workspace and equipment for call center employees.
B) Propose outfitting all employees with home office equipment.
C) Subscribe to an earthquake early warning system.
D) Risk management is not the facility manager’s responsibility.
A) Secure temporary workspace and equipment for call center employees.
- The HR and operations departments have teamed up to develop a safety action program. The program has standard operating procedures and safety-related posters. Which recommendation should the HR professional offer to help ensure that the program is sustainable?
A) Developing safety boards to provide updates on the program’s success
B) Using process maps to assist the management team in monitoring safety processes
C) Following preparation guidelines for an OSHA inspection to guarantee preparedness
D) Promoting safety quality assurance and continuous improvement
- Correct Answer: D
- An HR vice president is adding goals to the corporate social responsibility strategy. Which leadership activity best supports this endeavor?
A) Serving on a board of directors
B) Recycling plastic goods
C) Volunteering two hours a week
D) Collecting donations from employees
- Correct Answer: A
- An organization wants to simultaneously cut costs and benefit society. Which action would best achieve this goal?
A) Purchasing 100% renewable energy at an increased cost over energy produced from traditional sources
B) Removing all landscaping from its facilities in an effort to reduce water consumption
C) Investing in better supply chain management tools to drive efficiency in the way the organization transports goods
D) Investing in an independent waste management program that sorts recyclable and compostable materials from waste generated
- Correct Answer: C
- A multinational company is assessing its corporate social responsibility (CSR) goals and expectations for the coming year. How can HR best help with this initiative?
A) By setting the objectives
B) By gaining executive commitment
C) By gathering information from stakeholder focus groups
D) By setting priorities
- Correct Answer: C
- Which action would best assist HR in mitigating the risk of litigation?
A) Obtain employment practices liability insurance (EPLI).
B) Offer incentives to offset complaints.
C) Terminate complainers who may become whistleblowers.
D) Consult with the company attorney and prepare for complaints.
D) Consult with the company attorney and prepare for complaints.
- Certain bona fide executives are partially exempt from the protections of which act?
A) Age Discrimination in Employment Act
B) Americans with Disabilities Act
C) Title VII
D) Rehabilitation Act
A) Age Discrimination in Employment Act
- U.S. Leave and Benefits Laws A company is forced to change the status of some full-time employees to part-time following poor annual performance. The company intends to change the status of the affected employees back to fulltime as soon as sales allow. One affected employee is away from work at the time of the reclassification due to a temporary disability. How does COBRA coverage apply to the employee?
A) The employee is able to continue benefits for up to 18 months.
B) The employee is able to continue benefits for up to 29 months.
C) The employee is able to continue benefits for up to 36 months.
D) The employee is not eligible to continue benefits after reclassification.
- Correct Answer: B
- Which injury must be reported to the Occupational Safety and Health Administration (OHSA) and recorded on the OSHA form?
A) Loss of consciousness after falling off a workstation
B) Employee’s hearing test that changes slightly
C) Rash that is not work-related
D) Minor laceration requiring first aid
- Correct Answer: A
- What is the most likely outcome if the EEOC finds no reasonable cause during the complaint process?
A) The EEOC ends its involvement.
B) The EEOC makes a recommendation for private legal action.
C) The EEOC dismisses all charges.
D) The EEOC mediates conciliation efforts.
- Correct Answer: A
- In addition to mandatory retention requirements, what should employers consider when establishing their record retention schedules?
A) Statutes of limitation under state laws for related common-law claims
B) Outsourcing record keeping and requiring the vendor to manage the schedule
C) Cubic feet of hard-copy records that can be stored without adding capacity
D) Code of ethics that generally prescribes a longer retention period
- Correct Answer: A
- How does an understanding of global forces benefit HR practices in a traditional organization?
A) Generational differences in the workforce are inherent to only local business.
B) Hyperconnectivity has changed the way employees access information in the workplace.
C) The microblog social platform Twitter and its expansion are important globally.
D) Global warming and climate change affect how organizations interact with stakeholders.
B) Hyperconnectivity has changed the way employees access information in the workplace.
- HR faces many challenges in a transnational organizational structure. What is a major concern that should be anticipated?
A) Weakening of successful brands that were developed in the headquarters country
B) Technology and processes needed to promote the exchange of information in the organization
C) Resentment in host countries when headquarters policies and practices are imposed on them
D) Difficulty in positioning products and services in markets outside the headquarters country
- Correct Answer: B
- An employee who chooses to dress more conservatively at work due to pressure to fit in with his peers and as a result is not sharing his true style is demonstrating what type of “diversity without inclusion” phenomenon?
A) Covering
B) Affiliation rejection
C) Majority backlash
D) Bias-based exclusion
- Correct Answer: A
- What are key reasons for approaching diversity and inclusion as a comprehensive, organizationwide strategic initiative?
A) Avoiding short-term solutions, increasing the initiative’s budget, and capitalizing on global HR’s tactical strengths
B) Promoting HR’s cost-effective global strategic capabilities and incorporating the widest possible range of solutions
C) Prioritizing to allow for its complexity and addressing organizational resistance to change
D) Simplifying global expansion while addressing the range of local compliance issues and interdepartmental conflicts
- Correct Answer: C
- An organization launched its first diversity and inclusion initiative five years ago. Recently, there has been an increase in younger people resigning. In exit interviews, these employees say that they feel they were ignored by management. Which kind of data should HR collect to help measure inclusion?
A) Customer feedback about corporate branding
B) Actual treatment of employees versus perception
C) Representation of each demographic group
D) Employees’ participation on work-related committees
- Correct Answer: B
- When challenged to prove the worth of risk management to an organization’s leaders, which benefit should an HR professional describe?
A) Risk management leads to more-efficient use of organizational resources.
B) Risk management requires few resources but can produce significant profit.
C) Risk management is considered a best practice among today’s businesses.
D) The process of identifying risks increases employee engagement.
- Correct Answer: A
- Which is an example of the moral hazard at work in an organization?
A) A department leader does not take steps to ensure that workers are using personal protective equipment.
B) A senior manager repeatedly promotes individuals based on their personal relationships with staff.
C) Sales representatives are compensated on several factors, such as sales and customer satisfaction.
D) A CEO tells operations to take shortcuts that increase revenue but reduce quality for customers.
D) A CEO tells operations to take shortcuts that increase revenue but reduce quality for customers.
- An organization has identified multiple goals for its risk management program. How does it go about sifting through the risks to prioritize those that will get attention and resources immediately?
A) A risk matrix can identify the impact and probability of a threat or event occurring.
B) A risk prioritization matrix called the PAPA model (prepare, act, park, adapt) can be used.
C) The executive in charge may have a list of priorities and personal inclinations for what should be prioritized.
D) A risk scorecard can identify the higher threats and priorities; these can be ranked by their scores.
- Correct Answer: D
- Risk management is not a one-time event but rather an interactive and dynamic process. As an organization’s risk awareness culture matures, how will its risk management processes change?
A) Quality assurance and continuous improvement will be promoted.
B) There will be more emphasis on upside risks (opportunities).
C) Staff will be trained in their areas of responsibility to observe details and record their memories as soon as possible.
D) More desktop exercises will be conducted, and there will be after-action debriefs to discuss lessons learned.
- Correct Answer: B
- A safety audit team is responsible for a complete compliance audit of the organization’s health, safety, security, and privacy policies and processes. Which action is a best practice for such an audit?
A) Purchase audit forms and instructions from reputable safety vendors and associations.
B) Use outside safety consultants to gain needed expertise, knowledge, and experience.
C) Assign team members the responsibility and authority to audit their own departments.
D) Have team members review all safety programs and policies before the audit.
- Correct Answer: D
